HappyFox
happyfox.comBuild Difficulty: 2/5
A multi-week project requiring careful planning
AI Support Platform for CS, IT, and Ops teams
How to Replace HappyFoxOverview
Features
121 features across 24 categories
AI(4)
AI Assistant that transforms employee support experiences with fast onboarding and request handling
AI agents that automate repetitive support tasks and put workflows on autopilot
AI-powered chatbot delivering personalized and scalable self-service support 24x7
Superior support experiences with generative AI, making agents 10x more productive
Automation(3)
Create predefined actions and responses for quick ticket handling
Create intelligent rules to automate ticket handling and routing
End-to-end process automation for managing vendors, approvals, and financial workflows
Collaboration(1)
Share ticket details with external stakeholders securely
Communication(2)
Automated email notifications for ticket updates and events
Real-time chat support software with unlimited agents on all plans
Compliance(2)
Optional EU data center hosting for GDPR compliance and data residency requirements
Certified SOC 2 Type II compliance for security and availability
Contact Management(5)
Add custom fields to contact records for additional information
Add custom fields to contact groups
Import contacts from external sources into the platform
Create unlimited groups to organize contacts
Store and manage unlimited customer contacts
Core(1)
Intuitive ticketing system with knowledge base for managing customer support tickets
Customization(4)
Use code editor to customize support center HTML and CSS
Use custom domain names for support portal and knowledge base
Customize and embed support widgets on your website
Build custom support portals without coding
Email(2)
Configure custom email addresses and domains for ticket handling
Create unlimited email mailboxes for ticket management
Feedback(1)
Collect customer satisfaction feedback after ticket resolution
IT Operations(4)
Track and manage IT assets with asset-based ticketing capabilities
Create and track tickets linked to specific assets
Modern ITSM solution for IT service management, incident resolution, and asset tracking
Manage unlimited IT assets within the platform
Integration(2)
REST API for custom integrations (100-800 requests per minute depending on plan)
Webhooks for integrating with third-party systems
Knowledge Management(9)
Automatically generate XML sitemaps for knowledge base
Create separate knowledge bases for specific contact groups
Save and manage draft knowledge base articles
Export knowledge base content for backup or migration
Create a knowledge base for internal team use
Self-service knowledge base with SEO optimization and multilingual support
Create and manage draft articles before publishing
Notify users when knowledge base articles are created or updated
Optimize knowledge base articles for search engine visibility
Localization(2)
Support multiple languages in the agent portal interface
Create knowledge base articles in multiple languages
Management(10)
Prevent multiple agents from working on the same ticket
Create and use agent scripts to ensure consistent and quality responses
Define custom roles with granular permission controls for team members
Prevent agents from working on the same ticket simultaneously
Get notified when SLA breaches occur
Real-time countdown timer showing SLA deadline for tickets
Set and track Service Level Agreements with SLA breach notifications and live timers
Centralized hub for managing all support-related tasks
Manage support-related tasks and workflows within the platform
Set agent work schedules and availability for ticket routing
Mobile(2)
Mobile application for managing tickets and customer support
Mobile application for managing IT assets on the go
Organization(2)
Support multiple brands with separate ticketing, email categories, and email signatures
Support multiple brands with custom domains (5, 15, or 25 brands depending on plan)
Portal(2)
Provide clients with a self-service portal to view tickets and knowledge base
Self-service support center for customers
Reporting(23)
Track individual agent activities and productivity
Access complete historical reporting data without time limitations
Generate reports on IT assets and asset management
Automatically track time spent on tickets by agents
Advanced analytics with custom dashboards and cross-functional reporting for support leaders
Track usage of canned actions/macros
Generate reports for specific contact groups
Generate reports on contact information and interactions
Create custom dashboards with specific metrics
Generate reports based on custom field data
Customizable dashboard for monitoring support metrics and KPIs
Export ticket data to CSV or Excel format
Analyze overall help desk performance metrics
Analyze knowledge base usage and article performance
Apply filters to reports for detailed analysis
Analyze customer satisfaction survey results
Schedule automatic report generation and delivery
Track SLA compliance and performance metrics
Track performance and usage of smart automation rules
Analyze how tickets are distributed among agents
Track incoming tickets over time
Track tickets through their entire lifecycle
Track time spent on tickets by agents
Security(14)
Detailed audit logs for tracking all system activities and changes
Track all system activities with detailed audit logs
Automatically delete or redact sensitive data
Encrypt data both at rest and in transit
Sign emails with DKIM for authentication
Restrict access to the platform based on IP addresses for enhanced security
Set and enforce password policies for enhanced account security
Control access based on user roles and permissions
Manage user sessions securely
SSL certificate hosting for custom domain support
Single Sign-On integration with Google Suite, SAML, and Azure for secure authentication
Recovery mechanism for SSO lockout situations
Enable 2FA for enhanced account security
Implement custom SSO using JWT tokens
Storage(2)
Store up to 2 terabytes of file attachments for enterprise use
Store and manage file attachments (50GB, 500GB, 1TB, or 2TB depending on plan)
Support(6)
Dedicated customer success manager for enterprise accounts
Email support with varying response times depending on plan
Live chat support during business hours
Help with migrating data from other platforms
Phone support during business hours or 24/7 depending on plan
Service Level Agreement for platform uptime
Ticketing(17)
Edit multiple tickets at once for improved efficiency
Define different statuses for different ticket categories
Create custom queues for organizing and routing tickets based on specific criteria
Define custom priority levels for tickets based on your needs
Create custom ticket statuses tailored to your workflow
Visualize tickets in a Kanban board format for workflow management
Automatically distribute tickets evenly among available agents
Combine related tickets into a single ticket for better tracking
Create tickets from multiple channels including email, chat, phone, and social media
Distribute tickets only among currently active agents
Distribute tickets evenly among agents in a round-robin fashion
Create and schedule tickets to be sent at specific times
Add custom fields to tickets to capture additional information
Tag tickets for better organization and filtering
Create and use ticket templates for consistent responses
Create unlimited ticket categories for organizing different types of requests
Ability to create unlimited support tickets without restrictions
Training(1)
Educational resource platform for learning HappyFox
Pricing
Basic
- ✓Up to 5 Agents
- ✓Unlimited Tickets
- ✓Omnichannel Ticket Creation
- ✓SLA Management
- ✓Knowledge Base
- ✓SSO (GSuite/SAML/Azure)
- ✓50 GB Attachment Store
- ✓Unlimited Contacts
- ✓Import Contacts
- ✓Unlimited Contact Groups
- ✓Smart Rule Automation
- ✓Canned Actions (Macros)
- ✓Ticket Templates
- ✓Automatic Time Tracking
- ✓SLA Breach Notification
- ✓Round Robin Ticket Assignment
- ✓Internal Knowledge Base
- ✓Knowledge Base Notifications
- ✓Support Portal Builder
- ✓SEO optimization for Knowledge Base
- ✓Knowledge base Drafts
- ✓Automatic Sitemap Generation
- ✓Client Portal
- ✓Draft KB Articles
- ✓Export Knowledge Base
- ✓Multilingual Knowledge Base
- ✓Code Editor for Support Center
- ✓Dashboard
- ✓Report Filters
- ✓Export Tickets to CSV or Excel
- ✓Ticket Inflow Report
- ✓Help Desk Performance Report
- ✓Agent Activity Report
- ✓Ticket Distribution Report
- ✓Time Spent Report
- ✓Contact Report
- ✓Canned Actions Report
- ✓Knowledge Base Analytics
- ✓Satisfaction Survey Report
- ✓SLA Performance Report
- ✓Smart Rule Metrics
- ✓SOC 2 Type II Compliance
- ✓Role-Based Security
- ✓Session-Based Security
- ✓Automatic Data Deletion/Redaction
- ✓Two Factor Authentication
- ✓Data Encryption - Rest and Transit
- ✓SSO Lockout Recovery
- ✓SSL Certificate Hosting (Custom Domain)
- ✓Audit Logs
- ✓Self-Service Portal
- ✓HappyFox University
- ✓Migration Assistance
- ✓Customizable Support Widget
- ✓Email Support (5AM-5PM Mon-Fri)
- ✓Live Chat Support (5AM-5PM Mon-Fri)
- ✓Webhooks
- ✓REST API (100 requests/minute)
- ✓3 Facebook Pages
- ✓100 REST API requests per minute
Team
- ✓Unlimited Agents
- ✓Everything in Basic
- ✓Multi-brand Helpdesk
- ✓Custom Email
- ✓Custom Domain
- ✓Custom Roles and Permissions
- ✓Custom Ticket Queues
- ✓24/5 Email Support
- ✓500 GB Attachment Store
- ✓5 Facebook Pages
- ✓Optional EU Data Center
- ✓200 REST API requests per minute
Pro
Popular- ✓Unlimited Agents
- ✓Everything in Team
- ✓Proactive Agent Collision
- ✓Task Management
- ✓Asset Management
- ✓Unlimited Assets
- ✓Asset-Based Ticketing
- ✓Task Hub
- ✓Category Wise Statuses
- ✓Scheduled Tickets
- ✓IP-Based Restriction
- ✓Load Balanced Ticket Assignment
- ✓Round Robin Ticket Assignment on Active Agents
- ✓Password Policy Management
- ✓Custom Dashboard
- ✓Custom Field Report
- ✓Contact Group Report
- ✓Scheduled Reports
- ✓Ticket Life Cycle Report
- ✓Asset Report
- ✓All Time Reporting History
- ✓Advanced Audit Logs
- ✓Kanban view of tickets
- ✓SLA Live Timer
- ✓Contact Group Specific Knowledge Base
- ✓Multi-branding with Custom Domain (25 brands)
- ✓24/7 Email Support
- ✓Uptime SLA
- ✓1 TB Attachment Store
- ✓7 Facebook Pages
- ✓400 REST API requests per minute
Enterprise PRO
- ✓Unlimited Agents
- ✓Everything in Pro
- ✓Agent Scripting
- ✓2 TB Attachment Store
- ✓All-time Reporting History
- ✓Advanced Audit Logs
- ✓24/7 Phone Support
- ✓Customer Success Manager
- ✓10 Facebook Pages
- ✓800 REST API requests per minute
- ✓Mobile Asset Manager App
- ✓Help Desk Mobile App
- ✓Your Own Single Sign-on (JWT)
- ✓Digitally Signed Emails (DKIM)
Cost Calculator
Pricing data not available for HappyFox. Check their website for current pricing.
Build vs Buy
Should you build a HappyFox alternative or buy the subscription? Estimate based on 121 features.
Buy HappyFox
Better ValueBuild Your Own
Buying HappyFox saves ~$314,160 over 3 years vs building.
Estimates based on 121 features and a BuildScore of 2/5. Actual costs vary.
Integrations
104 known integrations