Nicereply
nicereply.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
Customer Experience Platform - Collect immediate feedback with simple one-click surveys
How to Replace NicereplyOverview
Features
68 features across 12 categories
Analytics(16)
Compare any metric's performance with a previous period of your choosing
Compare your performance to other companies using Nicereply via Happiness Stats
Export data as CSV files for further analysis in other software
Uncover customer experience history and overall satisfaction stats for each customer
View all CSAT, CES and NPS data in a clean, easy to navigate dashboard
Make charts as detailed as needed by choosing data increments of weeks, days, or hours
Fix scoring mistakes made by customers or system errors as an admin
View how many positive, negative, or neutral feedback responses you have received
Track and never forget to deal with negative feedback - every negative rating is displayed until resolved
Recognize best performers and identify those who need improvement through agent, team and department comparisons
Access your feedback on mobile devices with a mobile-ready rating feed
Measure performance of automated emails by viewing sent, opened and answered survey counts
See your ratings with comments in real-time, listed chronologically with details about agent, customer and ticket
Generate reports of CSAT, CES and NPS activity
Identify trends in CSAT, NPS and CES performance as well as response volumes
Store and view unlimited customer data without deletion
Automation(2)
Set surveys to trigger only for specific teams or agents with customizable delay after resolution
Set automation rules in your helpdesk to follow up with satisfied or dissatisfied customers
Billing(5)
Full refund within 30 days of first payment if not satisfied
Cancel your account anytime without cancellation fees
Scale up or down as needed with plan changes available within a few clicks
Only pay for survey responses received, not unanswered surveys
Choose between yearly billing with 20% discount or monthly billing for better cash flow
Integration Features(11)
Automatically sync all users from helpdesk to Nicereply with one click
Access any integration with any pricing plan without additional tiers
Connect any internal tools or apps with Nicereply via API
Automatically tag tickets with feedback values in your helpdesk
Import large number of customers at once from CSV files or directly from helpdesk system
Automatically add customer names to feedback forms based on ticket ID
Place Nicereply surveys into any HTML supporting template
Feedback is sent to the same ticket used by support agents instead of creating new tickets
Push customer feedback to tickets as comments in your helpdesk system
Instantly send received feedback to Slack or Microsoft Teams channels
Access back to the rated ticket from feedback to maintain context
Notifications(1)
Receive email notifications about new feedback ratings as soon as they arrive with customizable notification settings
Security(4)
Measure agent performance without giving them Nicereply app credentials
Certified for California Consumer Privacy Act compliance
Fully GDPR compliant with data anonymization after 3 months of inactivity
Designate users as admins or agents with different access levels
Setup(1)
Set up Nicereply in minutes with step-by-step guide or help from product experts
Support(3)
Get assigned a dedicated account manager for support and guidance
Get help setting up your account on a Zoom call for free
Access robust help center with helpful articles and guides
Survey Customization(13)
Detailed ten-point scale for customers to express a wide variety of emotions
Simple two-option scale for satisfied or not satisfied responses
Allow customers to express satisfied, neutral, or dissatisfied opinions
Five-point scale suitable for customer support and product reviews
Design and customize surveys without any coding knowledge required
Create custom color themes or choose from predefined themes to match your brand
Include your logo at the top of surveys to make them more trustworthy and recognizable
Host surveys on a custom survey domain of your choosing
Direct customers to a custom thank you page to share satisfaction on social media or perform other actions
Add additional questions to surveys with the same or different scales
Responsive surveys designed to look great on any device
Translate surveys into any language to serve more regions
Change survey question wording to fit your customers and improve response rates
Survey Distribution(4)
Ask customers for feedback at the bottom of every email to act quickly and turn conversations around
Automatically survey customers after you resolve a ticket, conversation, deal, or chat with customizable delay settings
Use survey link URLs to gather feedback about your brand and customer experience at any customer touchpoint
Get real-time feedback on your website's user experience to improve usability and convert more customers
Survey Features(3)
Record customer answers as soon as they click the survey, even if they don't finish it
Prevent customers from being over-surveyed by setting frequency limits
Create and run as many surveys simultaneously as needed
Survey Type(5)
Customer Effort Score surveys to measure the effort customers have to exert when dealing with you
Customer Satisfaction surveys to gauge performance of individuals and teams
Employee Net Promoter Score surveys for measuring employee satisfaction
Employee Satisfaction surveys
Net Promoter Score surveys to find out who trusts in your brand. Officially licensed by BAIN & COMPANY
Pricing
Starter
- ✓100 Responses / month
- ✓3 Users
- ✓CSAT, CES & NPS surveys
- ✓All integrations including Zendesk, Front, Helpscout, Pipedrive
- ✓Unlimited number of active surveys
- ✓Post-resolution & In-signature email surveys
- ✓Link surveys
- ✓Website pop-up surveys
- ✓Nicereply Feedback Analytics
- ✓Custom survey design
Essential
- ✓250 Responses / month
- ✓10 Users
- ✓CSAT, CES & NPS surveys
- ✓All integrations including Zendesk, Front, Helpscout, Pipedrive
- ✓Unlimited number of active surveys
- ✓Post-resolution & In-signature email surveys
- ✓Link surveys
- ✓Website pop-up surveys
- ✓Nicereply Feedback Analytics
- ✓Custom survey design
Growth
Popular- ✓1,000 Responses / month
- ✓25 Users
- ✓CSAT, CES & NPS surveys
- ✓All integrations including Zendesk, Front, Helpscout, Pipedrive
- ✓Unlimited number of active surveys
- ✓Post-resolution & In-signature email surveys
- ✓Link surveys
- ✓Website pop-up surveys
- ✓Nicereply Feedback Analytics
- ✓Custom survey design
Business
- ✓2,500 Responses / month
- ✓50 Users
- ✓CSAT, CES & NPS surveys
- ✓All integrations including Zendesk, Front, Helpscout, Pipedrive
- ✓Unlimited number of active surveys
- ✓Post-resolution & In-signature email surveys
- ✓Link surveys
- ✓Website pop-up surveys
- ✓Nicereply Feedback Analytics
- ✓Custom survey design
Cost Calculator
Keep Paying Nicereply
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 68 features at easy complexity.
Build vs Buy
Should you build a Nicereply alternative or buy the subscription? Estimate based on 68 features.
Buy Nicereply
Better ValueBuild Your Own
Buying Nicereply saves ~$63,960 over 3 years vs building.
Estimates based on 68 features and a BuildScore of 4/5. Actual costs vary.
Integrations
11 known integrations