Retently
retently.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Customer Experience Management for B2B & Ecommerce Brands
How to Replace RetentlyOverview
Features
57 features across 12 categories
Analytics & Reporting(13)
Export NPS and CSAT scores at account level (B2B plans only)
Advanced reporting tools with trend analysis and benchmarking capabilities
Automatically classify feedback and extract topics using AI
Automatically analyze sentiment of customer feedback using AI
Automatically analyze customer feedback text using AI
Segment audiences and feedback by various criteria
Spot trends and uncover insights with powerful dashboards and custom reports
Analyze feedback data and patterns
Track satisfaction across every touchpoint from purchase to support and beyond
Compare NPS scores against industry benchmarks
Monitor customer sentiment and identify issues the moment they arise
Group feedback by trends for analysis
Analyze trends within grouped feedback
Automation(7)
Automatically send follow-up emails based on survey responses
Set up surveys to run automatically on a recurring schedule
Turn customer insights into actions by automating follow-ups and team notifications
Automate feedback routing and responses based on customer sentiment and feedback type
Redirect customers to specific pages based on survey responses
Send automated reminders to customers who haven't completed surveys
Send webhook events for survey responses and customer actions
Data Management(5)
Detect and flag potentially harmful content
Export survey data and customer feedback
Control where customer data is stored geographically
Clean and validate email addresses in your contact database
13-month data retention for survey outbox
Feedback Management(2)
Import feedback from external sources
Manage and organize customer feedback
Implementation(1)
Expert assistance with migrating data from other platforms
Integration(1)
API access to Retently platform
Notifications(1)
Receive alerts via email and Slack for new survey responses
Survey Channels(7)
Send surveys via email to customers
Embed surveys directly on websites
Web pop-up surveys embedded within applications
Physical or digital kiosk-based survey collection
Survey links that can be shared with customers
Connect with customers via email, SMS, and in-app surveys to maximize response rates
Send surveys via SMS to reach customers on mobile
Survey Customization(6)
Customize the sender domain for survey emails
Design custom surveys with your own questions and formatting
Survey templates available in multiple languages
Remove Retently branding from surveys
Customize survey branding and personalize content for customers
Use merge fields to personalize survey templates
Survey Management(9)
Trigger surveys at specific stages of the customer lifecycle
Route survey questions conditionally based on previous answers
Personalized surveys scheduled at key moments from purchase completion to support interactions
Set delays before surveys are sent to customers
View surveys pending delivery in the outbox
Manage survey queue and scheduling
Control which customers receive surveys based on sampling rules
Control survey frequency to prevent survey fatigue
Automated surveys triggered by specific customer actions or transactions
Survey Optimization(1)
Test different survey variations to optimize performance
Survey Types(4)
eNPS surveys for measuring employee satisfaction anonymously
Customer Effort Score surveys to measure ease of customer interactions
Customer Satisfaction surveys to measure satisfaction at specific touchpoints
Net Promoter Score surveys to measure customer loyalty and satisfaction
Pricing
Ecommerce Basic
- ✓1,000 surveys per month
- ✓10 campaigns
- ✓1 seat
- ✓NPS, CSAT & CES surveys
- ✓Email surveys
- ✓Link surveys
- ✓Embed survey
- ✓Kiosk surveys
- ✓In-app surveys
- ✓Survey branding & personalization
- ✓Advanced reporting, trends, and benchmarking
- ✓AI-powered feedback classification & topic analytics
- ✓Email & Slack alerts
- ✓All Ecommerce integrations
- ✓API access
- ✓NPS, CSAT & CES campaign automations
- ✓Limited support via knowledge base and email
- ✓14-day free trial
Ecommerce Pro
Popular- ✓20,000 surveys per month
- ✓10 campaigns
- ✓10 seats
- ✓NPS, CSAT & CES surveys
- ✓Email surveys
- ✓Link surveys
- ✓Embed survey
- ✓Kiosk surveys
- ✓In-app surveys
- ✓Transactional surveys
- ✓Survey sampling
- ✓Survey delay
- ✓Survey throttling
- ✓Survey branding & personalization
- ✓Advanced reporting, trends, and benchmarking
- ✓AI-powered feedback classification & topic analytics
- ✓Email & Slack alerts
- ✓All Ecommerce integrations
- ✓API access
- ✓NPS, CSAT & CES campaign automations
- ✓Automated recurring surveys
- ✓Survey reminders
- ✓Automated email follow-ups
- ✓Webhook events
- ✓Question routing
- ✓Page redirect
- ✓Customer lifecycle surveys
- ✓Data migration concierge
- ✓Pro support via Zoom and live chat
- ✓14-day free trial
Enterprise
- ✓Custom survey limits
- ✓Unlimited campaigns
- ✓Unlimited seats
- ✓All survey types
- ✓All survey channels
- ✓All customization options
- ✓All automation features
- ✓All analytics & reporting features
- ✓Salesforce integration
- ✓All integrations
- ✓Custom integrations
- ✓Dedicated account manager
- ✓Dedicated onboarding & implementation
- ✓Priority chat queue
- ✓Zoom support
- ✓Email support
- ✓Live chat support
Cost Calculator
Keep Paying Retently
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 57 features at very easy complexity.
Build vs Buy
Should you build a Retently alternative or buy the subscription? Estimate based on 57 features.
Buy Retently
Better ValueBuild Your Own
Buying Retently saves ~$37,800 over 3 years vs building.
Estimates based on 57 features and a BuildScore of 5/5. Actual costs vary.
Integrations
19 known integrations