Simplesat

AI-customized question suggestions to overcome survey writer's block based on user input

AI-driven model analyzes each response and assigns it to predefined topics with custom topic creation

Manage multiple brands within account and assign to different surveys for organizations with multiple brands

Automatically send follow-up reminders to customers who haven't opened or clicked surveys to improve response rates

Seamlessly handle transactions using credit card for subscription payments

Secure and efficient high-value payment processing with manual invoice tracking

Dedicated team support to navigate extensive security questionnaires for compliance

Adapt terms of service and DPA to align with business requirements for industry compliance

Organize feedback by customer with viewing all feedback history, filtering by email/company, and CSV import

Basic customization of surveys to reflect brand look and feel

Personalize survey URL beyond default (survey.simplesat.io) for branded experience

Upload customers via CSV file for survey distribution

Export all feedback and survey data to CSV for further analysis in Excel or Google Sheets

Send email surveys directly from Simplesat with one-time, ongoing, and event-triggered options

Generate direct survey links and QR codes for use anywhere including physical spaces

One-click survey embeds in Gmail and Outlook email signatures with dynamic placeholders for ticket ID and customer email

Conduct surveys directly on website or app with smart rules to target appropriate audience

Full access to static and animated rating icons library with bespoke design service available

All surveys look great on every device including mobile

Collaborate with Simplesat for custom email templates aligned with branding

Customize intro/outro content with rich formatting, first name and company placeholders, and design templates

Connect your domain to Simplesat so survey emails come directly from you instead of simplesat-mail.com

Use rating URLs with placeholders to capture ticket ID, customer email, team member, and custom attributes

Tag responses for advanced filtering, widget creation, and custom workflows via API or Zapier

Add private notes to responses with markdown and GIFs for detailing resolutions

Monthly limit for one-off, ongoing, and event-based email surveys with unlimited sends via CRM/helpdesk

Surveys available in numerous languages with ability to request additional languages

Real-time email alerts with filtering by sentiment or comment inclusion

Weekly and monthly email digests with high-level satisfaction stats for each survey

Direct happy customers to leave Google, Facebook, or custom reviews with CTA buttons triggered by positive feedback

Amplify 5-star reviews with end-of-survey review buttons that display positive feedback and sync ratings to CRM

Fun, branded surveys with custom logo, background colors, rating icons, and CSS customization

Follow-up questions triggered based on sentiment, rating, choice, or comment presence with visibility rules

Unlimited questions per survey with card-style transitions and real-time answer saving

Multiple choice, multi-select, sliders, and open-ended comments for diverse feedback collection

Measures customer effort with 1-7 scale to assess ease of service resolution

Customer Satisfaction surveys with 2, 3, 4, and 5-scale options that can be embedded in helpdesks, email signatures, or sent directly

Licensed Net Promoter Score surveys with 0-10 sliding scale for measuring customer loyalty

Extensively customize widgets with user-friendly interface and custom CSS option for complete control

Display CSAT, NPS, or CES scores with adorable images and emoji icons that update in real-time

Publish testimonials directly to website with Grid, Masonry, Popup, or Carousel widget types