Simplesat vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Simplesat offers more features (79 vs 72) and fewer integrations (16 vs 25). Starting price: Simplesat at $119/mo vs Zonka Feedback at Contact Sales. Simplesat has 79 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| Simplesat | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 79 | 72 |
| AI-Powered Features | 2 | 6 |
| Starting Price | $119/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 16 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
AI Features (2 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| AI-Generated Questions | ||
| Topic Detection |
Account Management (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Multi-Brand Support |
Analytics (0 vs 5)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (1 vs 3)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Automated Follow-Up Reminders | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
Billing (2 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Credit Card Payments | ||
| Wire Payments |
CX Metrics (0 vs 3)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Compliance (2 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| On-Demand Security Reviews | ||
| TOS and DPA Customization |
Customer Management (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Customer Management |
Customization (2 vs 2)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy | ||
| Survey Branding | ||
| Survey URL Customization |
Data Management (2 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| CSV Customer Import | ||
| CSV Data Export | ||
| Historical Data Import |
Delivery Methods (4 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Direct Email Delivery | ||
| Direct Link Surveys | ||
| Email Embed | ||
| Web Embed Surveys |
Design (2 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Custom Rating Icons | ||
| Mobile Responsive Design |
Device Management (0 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Email Features (3 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Custom Email Templates | ||
| Personalized Emails | ||
| Send from Custom Domain |
Features (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Dynamic Placeholders |
Feedback Collection (0 vs 3)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (2 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Feedback Tags | ||
| Private Notes | ||
| Response Filtering |
Integration (0 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integrations (14 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Autotask Integration | ||
| BrightGauge Integration | ||
| ConnectWise Integration | ||
| Custom Integrations | ||
| Freshdesk Integration | ||
| Infusionsoft Integration | ||
| Intercom Integration | ||
| Microsoft Teams Integration | ||
| Power BI Integration | ||
| Public API | ||
| Salesforce Integration | ||
| Slack Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Limits (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Monthly Email Send Limit |
Localization (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Multi-Language Support |
Notifications (2 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Instant Email Notifications | ||
| Real-time Alerts & Digest Emails | ||
| Summary Emails |
Organization (0 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (10 vs 11)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| Advanced Filtering | ||
| Answers Drilldown | ||
| Automated Reports | ||
| CSV Export | ||
| Comparative Reports | ||
| Custom Dashboards | ||
| Drill Down & Advanced Filters | ||
| Feedback Details View | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Pivot Table Reports | ||
| Printable PDF Reports | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export |
Reputation Management (0 vs 1)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Review Generation (2 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Automated 5-Star Review Requests | ||
| Review Display Buttons |
Security (8 vs 3)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Custom Roles | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Directory Sync | ||
| Enterprise SSO | ||
| Granular User Permissions | ||
| SIEM Activity Stream | ||
| SSO & Access Control | ||
| SSO with Google and Microsoft | ||
| Two-Factor Authentication | ||
| User Activity Logs |
Support (6 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Design and Code Support | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support |
Survey Customization (1 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Customizable Surveys |
Survey Distribution (0 vs 8)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Features (3 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Conditional Logic | ||
| Multi-Question Surveys | ||
| Multiple Question Types |
Survey Management (0 vs 16)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Survey Types (3 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| CES (Customer Effort Score) Surveys | ||
| CSAT Surveys | ||
| NPS (Net Promoter Score) Surveys |
Testimonials (3 vs 0)
| Feature | Simplesat | Zonka Feedback |
|---|---|---|
| Customizable Feedback Widgets | ||
| Live Satisfaction Score Widget | ||
| One-Click Feedback Publishing |
Unique Features
Only in Simplesat (79)
Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates
+ 59 more unique features
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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