Customer Success Software
71 products in this category.
What is Customer Success software?
Customer Success software are tools that help businesses streamline operations, improve efficiency, and reduce manual work in the customer success domain. Organizations across industries — from startups to enterprises — adopt customer success to automate repetitive tasks, centralize data, and gain actionable insights that drive better decision-making. SaaSipedia tracks 71 customer success software products as of 2026. The most widely adopted products include Salesforce Service Cloud, HubSpot Service Hub, and Totango. Each product profile includes a complete feature breakdown, pricing tiers, integration list, and comparison tools.
The most widely used customer success software in 2026: Salesforce Service Cloud leads by market share, followed by HubSpot Service Hub and Totango. Rankings based on global adoption, not paid placement.
Salesforce Service Cloud
LeaderComprehensive customer service and success platform integrated with Salesforce CRM.
HubSpot Service Hub
LeaderCustomer service and success tools integrated within HubSpot's growth platform.
Totango
LeaderCustomer Success Platform for SaaS Growth
Qualtrics
LeaderCustomer experience and insights platform powered by AI
ChurnZero
ChallengerCustomer success platform built to prevent churn and drive expansion revenue.
Planhat
ChallengerCustomer success platform built for SaaS teams
Vitally
ChallengerCustomer success platform for B2B SaaS
UserIQ
ChallengerRally Your Organization Around Customer Success
Custify
ChallengerCustomer success platform for SaaS companies
Catalyst
NicheThe Most Intuitive Customer Success Platform
Gainsight
NicheCustomer Success Platform for SaaS Companies
Natero
NicheCustomer success platform for enterprise SaaS growth
SmartKarrot
NicheAI-powered customer success platform for SaaS companies to reduce churn and drive growth.
Zonka Feedback
AI Customer Feedback & Intelligence Platform
Survicate
Capture, analyze, act. Build the ultimate program for customer feedback.
Nicereply
Customer Experience Platform - Collect immediate feedback with simple one-click surveys
Stamped
Turn one-time buyers into repeat customers
JustCall
The 24/7 Revenue Communication Platform
Retently
Customer Experience Management for B2B & Ecommerce Brands
Growave
Retention Platform to Drive Growth for Shopify Plus Brands
Simplesat
Customer Satisfaction Survey Tool, CSAT & NPS (Net Promoter Score) Software
VWO
Digital Experience Optimization Platform
SurveySparrow
Turn customer voice into business growth
AskNicely
Turn real-time customer sentiment into action
Trustpilot Business
The world's largest independent customer feedback platform
Loyalzoo
Customer loyalty, marketing and subscriptions for independent trailblazing businesses
Preferred Patron
Customer Loyalty Software to Improve Customer Retention
Mopinion
The European #1 Feedback Software for Web, App and Email
Antavo
AI loyalty program software & promotion technology
Feedier
#1 AI Customer Insights Platform
Reputation.com
Manage your online reputation and customer reviews across all platforms.
Yotpo
Customer content and reviews platform for ecommerce brands.
Airship
Customer engagement platform for mobile and web apps
Medallia
Customer experience management platform powered by AI
Braze
The customer engagement platform that powers relevant interactions across every channel.
Birdeye
All-in-one customer experience platform for local businesses
Trustpilot
The global review platform that builds trust
Bazaarvoice
Authentic consumer reviews and user-generated content platform
Appcues
In-app guidance platform for onboarding, feature adoption, and user engagement
Delighted
Customer feedback and NPS software built for growing companies
Userpilot
In-app guidance and user analytics platform
Catalyst CS
AI-powered customer success platform for scaling teams
SurveyMonkey
Put customer experience at the heart of your business
Wootric
Modern Software for the CX Champion
GatherUp
The Features You Need. The Pricing You Want.
Netcore (formerly Pepipost)
Lightning-Fast, AI-Powered Email API for Scalable and Reliable Email Delivery
Optimizely
World's leading AI-powered digital experiences
Qualtrics XM
The Leading Experience Management Software
Podium
Customer communications platform for local businesses
TapMango
Customer Loyalty & Online Ordering
ReputationStacker
Reviews. Feedback. Insight. On autopilot.
Kangaroo Rewards
Grow Your Business with Smarter Loyalty, Rewards & Customer Engagement
Zoho SalesIQ
The Customer Engagement Platform For Your Business
Adobe Journey Optimizer
Engage every customer. Any moment. Any channel.
Feedbackify
Keep your visitors on your site while gathering their feedback
GetFeedback
Turn feedback into 5-star customer ratings
Perkville
Customer Loyalty and Referral Platform for Growing Brands
Oracle CrowdTwist Loyalty and Engagement
Connect your largest and most valuable customers with loyalty and reward programs specifically targeted to them
ReactorCX
Drive Engagement and Growth with the Power of ReactorCX
Como
All-in-One Customer Engagement & Loyalty Solution
CustomerGauge
The AI First B2B Customer Intelligence Platform
Sprinklr
The Definitive AI-Native Customer Experience Platform
Friendbuy
Best Referral Programs and Loyalty Programs
Stamp Me
The Ultimate Digital Punch Card App & Loyalty Platform
ReviewTrackers
Online Reputation Management Software
Verint Voice of the Customer for Web & Mobile
Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action
InMoment
Integrated Customer Experience Solutions with AI
Verint Predictive Modeling
Predictive Analytics for Customer Experience
NiceJob
Easily get more reviews. Outrank local competition. Win more sales.
Centric PXM (formerly Contentserv)
Power product content excellence and drive conversions across every touchpoint
RepCheckup
Best Free Reputation Management Software for 2019