Verint Voice of the Customer for Web & Mobile

AI-powered bots that elevate customer experience by increasing self-service containment and reducing contact center costs through behavioral data

AI-powered tool that works with Intelligent Virtual Assistant to seamlessly identify and resolve customer issues in real-time across multiple digital channels

Uncover the 'why' behind customer digital behaviors using predictive modeling and journey-level insights to identify and prioritize strategic improvements

Build accurate and comprehensive customer journey maps using insights from digital feedback and behavior analytics

Put customer feedback next to data about actual behavior to enrich CX data and allow deeper insights into customer flow through digital experiences

Intelligent digital listening engine detects struggles in real-time, contains and resolves conversations and gathers feedback through automated follow up to elevate CX and improve NPS

Embed CX automation across VOC program to mobilize insights in real-time and take proactive approach to elevating customer experience

Collect experience data from all sources in all formats across web, mobile, social and other channels for comprehensive VOC insights

Unify all CX data sources in a single customizable view, bringing together structured and unstructured customer data from across the organization

Capture customer-initiated feedback via digital channels across their entire customer journey, creating deeper contextual insights

Track and analyze the digital customer journey to gain invaluable real-time insights from all digital touchpoints with flexible in-the-moment feedback

Reduce inbound contact center volume by increasing self-service containment and identifying opportunities for automation

Drive higher conversions and engagement by analyzing customer experiences and removing friction from the digital customer journey

Value-added services offering dedicated customer success manager, embedded enablement, and in-house strategic CX consulting

Detect and resolve customer issues in real-time to reduce reaction time from weeks to near real-time for online sales issues

Tools for survey development and management, enabling quick survey creation and deployment across digital channels