JustCall

justcall.io
Customer Success
Few Days

The 24/7 Revenue Communication Platform

How to Replace JustCall

Overview

JustCall is an all-in-one business communication platform that combines voice, SMS, and AI capabilities to help teams capture leads, answer calls automatically, and scale customer interactions. The platform enables businesses to manage inbound and outbound communications, automate workflows, and coach teams with AI-powered insights across a unified interface.

Features

100 features across 22 categories

AI(25)

Agent AssistAIPremium

Boost agents' success rate with real-time AI-powered guidance and cues

AI ActionsAI

Custom AI actions for automating specific business tasks

AI ReceptionistAIPremium

Smart, human-like receptionist to handle calls, book meetings, and route inquiries

AI SDRAIPremium

AI-driven sales agent that qualifies leads and schedules meetings for your team

AI Voice AgentAIPremium

Answer inbound calls 24/7 and book meetings automatically with AI-powered agents that turn form fills into qualified sales leads in under 60 seconds

AI-Powered Objection HandlingAIPremium

AI provides real-time guidance for handling customer objections

AI-Powered Script ComplianceAIPremium

Ensure agents follow scripts with AI monitoring and guidance

Assign Disposition CodesAI

AI agents assign call disposition codes automatically

Automatic Call ScoringAI

Evaluate performance instantly and save hours on manual assessment with AI scoring

Call TranscriptionAI

Ditch manual note taking with AI-based summary and transcriptions

Collect DataAI

AI agents collect data from customers during calls

Conversation IntelligenceAIPremium

Achieve peak agent productivity and drive customer delight with AI conversation analysis

Knowledge BaseAI

Train AI agents with knowledge base of Q&As and URLs

Live Call TranscriptionAI

Access real-time transcription during live calls for instant reference and analysis

Multi-Channel AI NotetakerAIPremium

AI-powered notes taken automatically across multiple communication channels

Multi-Channel TranscriptionAI

Turn conversations across various channels including Zoom and Google Meet into text

Multilingual SupportAI

AI agents support conversations in 14 different languages

Outbound AI Voice AgentAIPremium

Turn form fills into qualified sales leads in under 60 seconds with AI-powered outbound calling

Outbound Calling (AI)AIPremium

AI agents make outbound calls for lead qualification

Schedule AppointmentsAI

AI agents schedule appointments on team's calendar

Send SMSAI

AI agents automatically send SMS follow-ups

Sentiment AnalysisAI

Track and detect customer sentiment throughout conversations

SMS CopilotAIPremium

Frame on-point business texts with AI-powered insights and message rephrasing

Transfer CallsAI

AI agents transfer calls to human agents with context

Voice CloningAIPremium

Clone voice to personalize AI agents with natural-sounding voice

Also in: monday.com, Notion, Airtable

Admin & Management(6)

Advanced Roles & Permissions

Set up granular access controls and roles for team members

Agent Availability Tracking

Track real-time availability of agents and allow status updates

Assign Phone Numbers

Manage team by assigning phone numbers and analyzing call logs and recordings

Business Hours

Personalize business hours for each phone number and control after-hours call handling

Number Health

Monitor and maintain health of phone numbers used for outreach

Share Phone Number

Share JustCall phone number allocated with other team members

Also in: Sharetribe, Swell

Analytics(2)

Automated InsightsAI

Receive automated insights within chat and comprehensive overview of team performance

Moment AnalysisAIPremium

Highlight and revisit key moments from calls with custom moment tracking

Also in: Hugging Face, Notion, Smartsheet

Apps(1)

Mobile and Desktop Apps

Turn smartphone or desktop into business line with iOS, Android, Windows, and Mac apps

Also in: Clockify, Tidio, Hiver

Automation(1)

SMS Bots

Send automated answers, follow-ups, and responses via SMS

Also in: monday.com, Notion, Airtable

Compliance & Quality(1)

Call Recording

Automatically record calls and improve customer interactions

Developer Tools(1)

APIs and Webhooks

Build custom integrations using robust APIs and Webhooks with scalable rate limits

Also in: Jobber, Hugging Face, 1Password

Feedback & Quality(1)

Post-Call Survey

Get instant feedback on performance of agents using automated post-call survey

Inbound Management(3)

Inbound Contact Center

Build superior customer experiences with automated call handling

Intelligent Call RoutingAI

Smart call routing to connect customers with right agents

Queue Callback

Allow customers to request callbacks instead of waiting in queue

Integrations(7)

Chrome Extension

Make calls directly from browser without picking up phone using JustCall Chrome extension

CRM Integration

Build automated calling and SMS workflows with CRM integrations

CRM Logging

Automatically log calls and data to CRM systems

Integration Support

Support for integrating with third-party platforms

Salesforce CTI Integration

Native integration with Salesforce for computer telephony integration

SMS Integrations

Seamlessly integrate automated texts with major business communication tools

Website Click-to-Call

Let website visitors connect directly with business from website

Messaging(11)

Bulk SMS

Reach prospects and customers at scale with bulk messaging

Group Texting

Text multiple contacts in same conversation and collaborate to ensure everyone is on same page

JustCall Email

Work together on customer emails with your team

MMS

Send MMS to all contacts and manage inbox while handling clients and customers

Schedule SMS/MMS

Compose message and let automation deliver at precise date and time

SMS

Send and receive text messages around the globe with JustCall number

SMS & MMS Inbox

Send and receive texts and multimedia messages with shared inbox collaboration

SMS Campaigns

Send promotions, reminders, and updates via bulk SMS

SMS Segments

Automatically break down long text messages into segments for better transmission

SMS Workflows

Build dynamic workflows for seamless business messaging with automation

WhatsApp Inbox

Connect and collaborate with a shared WhatsApp inbox

Monitoring(1)

Live Call Monitoring

Listen to live calls in real-time, speak to agent during call, or jump into ongoing call

Organization(4)

Call Disposition

Seamlessly group and track conversations by outcomes with disposition codes

Call Notes

Add detailed notes to every call for future reference and context

Call Tagging

Tag calls using specific keywords and phrases applicable to your business

Filter Calls & Recordings

Sort call logs or recordings by filtering them according to date and time

Outbound Sales(6)

Auto Dialer

Automatically dials numbers sequentially at a controllable pace, fast and error-free

Dynamic Dialer

Dynamic dialer that updates contact list in real-time and minimizes call abandonment

Outbound Call Center

Reach customers with seamless outbound calling capabilities

Power Dialer

Powerful dialing automation for high-volume outreach

Predictive Dialer

Enhance contact rates with dialing automation software for high-volume calling

Sales Dialer

Maximize sales outreach with dialing automation including auto, predictive, and dynamic dialing

Quality Management(1)

Manual & Automatic Call Scoring

Assign call scores manually or automatically for performance evaluation

Reporting & Analytics(5)

Advanced Analytics

Monitor real-time performance of agents with meaningful metrics

Agent Analytics

Get a 360 degree view of agent performance with detailed analytics

Call Analytics

Track live call activity, calls/team/number analytics at a centralized place

SMS Analytics

Monitor important SMS metrics like delivery rates, open rates, and click-through rates

Team Analytics

Access segregated data depicting activities of all team members in last 24 hours

Safety & Security(1)

DND/Blacklist Calls

Easily blacklist and block phone numbers that are spam callers and bots

Scheduling(1)

Appointment Scheduling

Set up an appointment scheduler and share it with prospects to schedule calls

Security(1)

Secured Line

Secure line for online transactions and confidential information sharing with automatic recording disable

Training & Coaching(2)

AI CoachingAIPremium

Ramp up and train agents rapidly with personalized coaching plans

Coaching CommentsPremium

Provide continuous, personalized, and contextual feedback to improve sales pitches

Voice(18)

Answering Service

Reliable answering service to manage calls around the clock without extra staffing

Automated Call Distribution

Automatically receive and distribute calls to the right agents

Business Phone System

Build seamless voice and SMS workflows on a single platform

Call Forwarding

Redirect incoming calls for faster handling and resolution

Caller ID Masking

Mask outbound calls with a custom phone number

Custom Greetings

Create personalized greetings for welcome messages and voicemail messages

Custom Numbers

Find custom number that spells company name for better branding

International Numbers

Access phone numbers from 70+ countries to make and receive calls worldwide

IVR (Call Menu)

Guide customers to the right solution with interactive call routing options

Local Numbers

Boost sales team reach with local phone numbers from 70+ countries to increase answer rates

Offline Calls

Make outbound calls using cellular mobile without internet requirement

Port Existing Numbers

Keep existing phone number by porting local or toll-free number to JustCall

Ring on Speakers

Ensures you never miss another call because you couldn't hear it

Toll-Free Number

Give business a national presence with toll-free number in US, UK, and Canada

Virtual Phone Answering

Professional phone answering service that engages callers and captures messages

Voicemail Drop

View voicemail transcription in the Call Logs section

Voicemail Management

Manage all calls easily including missed ones with voicemail functionality

Voicemail TranscriptionAI

View voicemail transcription in call logs section automatically

Workflow(1)

Call Wrap-Up Time

Enable wrap-up time to complete after-call work without receiving new calls

Pricing

Team

$29/user/month (billed annually)
  • Unlimited outbound minutes
  • Unlimited inbound minutes
  • Unlimited AI transcription minutes
  • 500 SMS segments
  • AI Review Assist add-on
  • SMS Bundles add-on
  • Local number in 70+ countries
  • Messaging suite
  • 100+ CRM & data integrations
  • IVR & call menus setup
  • Team performance analytics & reporting
  • API access & workflows

Pro

Popular
$49/user/month (billed annually)
  • Everything in Team
  • Unlimited outbound minutes
  • Unlimited inbound minutes
  • Unlimited AI transcription minutes
  • 1,000 SMS segments
  • AI Review Assist add-on
  • SMS Bundles add-on
  • Power dialer
  • Bulk SMS campaigns
  • Queue callback
  • Intelligent call routing
  • Salesforce CTI integration
  • Advanced roles & permissions
  • Advanced analytics & reporting
  • Higher API limits (up to 3,600 requests/hour)

Pro Plus

$89/user/month (billed annually)
  • Everything in Pro
  • Unlimited outbound minutes
  • Unlimited inbound minutes
  • Unlimited AI transcription minutes
  • 1,000 SMS segments
  • AI Review Assist included
  • SMS Bundles add-on
  • Multi-channel AI-notetaker
  • SMS Copilot
  • Coaching comments
  • Real-time agent assist
  • AI-powered script compliance
  • AI call scoring
  • Custom & standard topics
  • Sentiment analysis

Business

Custom pricing
  • Everything in Pro Plus
  • Unlimited calling & SMS
  • Single sign-on
  • Enterprise-grade SLA
  • Enterprise-grade compliance (HIPAA, GDPR, etc.)
  • Personalized onboarding
  • Real-time agent assist
  • AI-powered script compliance
  • Dedicated phone support line
  • Maximum API rate limits (up to 5,400 requests/hour)

SalesPro

Custom pricing
  • Sales dialer
  • Unlimited outbound calling
  • Call transcription & summary
  • Predictive dialer (up to 10 lines)
  • Power & Dynamic dialer
  • Local number bundles add-on
  • Number Health
  • Workflows & automation
  • Voicemail automation suite
  • AI coaching & training
  • Real-time agent assist
  • AI-Powered script compliance
  • Live call transcription
  • AI-Powered objection handling
  • Manual & automatic call scoring
  • Sentiment analysis
  • AI voice agent add-on
  • Core communication platform
  • Free inbound calling & SMS credits
  • Local number in 70+ countries
  • Advanced analytics & reporting
  • Powerful integrations (Salesforce, Hubspot, Apollo, Outreach, Salesloft)
  • Bulk SMS campaigns
  • Enterprise-grade SLA
  • Maximum API rate limits (up to 5,400 requests/hour)
  • Dedicated success manager
  • Personalized onboarding
  • Shared email inbox
  • Dedicated phone support line

AI Voice Agent - Pay As You Go

$0.99/minute
  • Language support for 14 languages

AI Voice Agent - Lite

Popular
$99/month
  • AI Actions
  • Collect data
  • Schedule appointments
  • Send SMS
  • Assign disposition codes
  • Transfer calls
  • Knowledge base (1 per account)
  • API & webhook support
  • Integration support
  • CRM logging
  • 100 included minutes
  • $0.99/minute thereafter

AI Voice Agent - Max

$249/month
  • Everything in Agent Lite
  • Multilingual support (14 languages)
  • Knowledge bases (5 per account)
  • Advanced AI capabilities
  • Voice cloning
  • Outbound calling (BETA)
  • 300 included minutes

AI Voice Agent - Committed Usage (100 minutes)

$99/month ($495 annual)
  • 100 calling minutes per month
  • $0.99/minute thereafter

AI Voice Agent - Committed Usage (250 minutes)

5% discount
  • 250 minutes per month
  • 5% discount

AI Voice Agent - Committed Usage (500 minutes)

5% discount
  • 500 minutes per month
  • 5% discount

AI Voice Agent - Committed Usage (1000 minutes)

10% discount
  • 1,000 minutes per month
  • 10% discount

Free Trial

Free
  • 14 days of JustCall AI

Cost Calculator

Keep Paying JustCall

Monthly$29/mo
Yearly$348/yr
5-Year Total$1.7k

Build It Yourself

Est. Build Time~11 hrs
Hosting$20/mo
DifficultyEasy

Total Cost Comparison

1 YearSave $108
SaaS
$348
DIY
$240
3 YearsSave $324
SaaS
$1k
DIY
$720
5 YearsSave $540
SaaS
$1.7k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 100 features at easy complexity.

Build vs Buy

Should you build a JustCall alternative or buy the subscription? Estimate based on 100 features.

Buy JustCall

Better Value
Monthly cost$290/mo
3-year total$10,440
Time to deployDays

Build Your Own

Development cost$84,000
Maintenance$1,260/mo
3-year total$129,360
Dev time~7 months

Buying JustCall saves ~$118,920 over 3 years vs building.

Estimates based on 100 features and a BuildScore of 4/5. Actual costs vary.

Integrations

15 known integrations