Survicate

survicate.com
Customer Success
Few Days

Capture, analyze, act. Build the ultimate program for customer feedback.

How to Replace Survicate

Overview

Survicate is a customer feedback platform that enables businesses to survey and listen to customers across multiple channels, automatically identify key themes in feedback, and take action on insights. The platform unifies feedback from various sources including surveys, support tickets, call recordings, and reviews into actionable insights with AI-powered analysis and workflow automation.

Features

67 features across 14 categories

AI(3)

AI Follow-up QuestionsAIPremium

Automatically generate follow-up questions using AI

AI-Powered Research ChatbotAIPremium

Ask questions and instantly get AI summaries of feedback from all sources to make faster, data-driven decisions

Survey Creation via AIAIPremium

Create surveys automatically using AI templates and suggestions

Also in: monday.com, Notion, Airtable

Analysis(6)

AI CategorizationAIPremium

Automatically categorize open-ended text responses using AI

Auto-Generated TopicsAI

Automatically sort feedback into topics like user experience and technical issues to discover key patterns

Auto-translate ResponsesAI

Automatically translate survey responses to a selected language

Automated Feedback AnalysisAI

Automatically analyze feedback from surveys, support tickets, call recordings, reviews and more

Filter by Third Party Attributes

Filter survey results by attributes from connected CRM or marketing automation platforms

Sentiment AnalysisAI

Automatically analyze sentiment in customer feedback

Also in: Lexion, Ironclad, Juro

Automation(4)

Recurring Surveys

Set surveys to repeat at regular intervals

Response Caps

Limit the number of responses collected per survey

Survey Scheduling

Schedule when surveys appear to users automatically

Survey Throttling

Control survey frequency to avoid overwhelming users

Also in: monday.com, Notion, Airtable

Customization(4)

Custom Branding

Customize survey appearance with company logo and branding

Custom CSSPremium

Apply custom CSS styling to surveys for advanced customization

Custom End Screens

Customize the thank you or completion screens of surveys

Remove Survicate Branding

Remove Survicate branding from surveys for white-label appearance

Also in: monday.com, Obsidian, Smartsheet

Data Management(1)

Automatic EnrichmentPremium

Add CRM and product data to survey responses to instantly segment key users and uncover customer insights

Also in: monday.com, Notion, Airtable

Feedback Sources(1)

Transcribe Meeting RecordingsAIPremium

Transcribe and analyze meeting recordings as feedback source

Integration & Automation(5)

Data Warehouses IntegrationPremium

Send survey data to data warehouses like BigQuery

Export API

Export survey data programmatically via API

Session Replay IntegrationPremium

View session recordings associated with survey responses

Survey Data Sync

Sync zero-party survey data with all your tools and trigger campaigns, enrich CRM profiles, and collaborate instantly

Webhooks

Receive real-time webhooks for survey responses

Optimization(1)

A/B Testing

Test different survey variations to optimize response rates

Reporting & Dashboards(3)

Custom DashboardsPremium

Build custom dashboards to track metrics and insights relevant to your business

Insights Hub

Analyze feedback, break down survey results, and build custom dashboards to track insights and make faster decisions

Scheduled Reports

Automatically generate and send reports on a schedule

Security(8)

2-Factor Authentication

Secure account access with two-factor authentication

Access LogsPremium

Track all user access and actions for security auditing

DORA CompliancePremium

Comply with DORA (Digital Operational Resilience Act) requirements

HIPAA CompliancePremium

Meet HIPAA requirements for healthcare organizations

PII Protection

Control what personally identifiable information is stored and shared

Protected Data Storage

All data stored in secure environments with encrypted integrations

Safe AIAI

AI insights are backed by real customer feedback and data is never used to train models

SAML SSOPremium

Single sign-on via SAML for enterprise security

Support(3)

1:1 Human TrainingPremium

Receive personalized training from Survicate team members

Dedicated Success ManagerPremium

Work with a dedicated customer success manager for account support

Live Chat Support

Get support via human-powered live chat with no bots

Survey Creation(6)

Advanced Survey LogicPremium

Create complex survey flows with branching and conditional logic

Answer Piping

Use previous answers to personalize subsequent survey questions

Create via Import

Create surveys by importing questions from templates or files

Standard Survey Logic

Create surveys with basic branching and conditional logic

Upload Screenshots

Allow respondents to upload screenshots in survey responses

Visual Logic TreePremium

Design survey logic visually with an interactive logic tree

Survey Distribution(12)

Braze Surveys

Distribute surveys through Braze customer engagement platform

Email Surveys

Distribute surveys via email to collect feedback

Feedback Button

Add a persistent feedback button to your website or app

Iframe Embeds

Embed survey forms directly into your website using iframes

In-Product Surveys

Embed surveys directly within your product or app

Intercom Surveys

Distribute surveys through Intercom messaging platform

Kiosk Mode

Display surveys in kiosk mode for in-person feedback collection

Mobile App SDK

Collect feedback from mobile app users using native SDK

Multi-Channel Surveys

Add surveys to emails, websites, apps, and more to collect feedback at every touchpoint

Multilingual Surveys

Create and distribute surveys in multiple languages with auto-translation

QR Code Distribution

Distribute surveys via QR codes for easy mobile access

Website Pop-ups

Display survey pop-ups on your website to collect visitor feedback

Targeting & Segmentation(10)

Attribute Targeting

Target surveys to users based on custom attributes

Cookie-based Targeting

Target surveys based on cookies stored in user browsers

Event & Behaviour Targeting

Target surveys based on user events and behavioral triggers

Exit Intent Targeting

Show surveys when users are about to leave your site

JavaScript Targeting

Use JavaScript conditions to target survey display

Precise Targeting

Create segments and custom surveys to ask the right people the right questions for high-quality responses

Previous Response Targeting

Target surveys based on previous user responses

Respondent Identification

Identify and track respondents across multiple surveys

Survey Sampling

Sample a percentage of users for surveys to reduce volume

URL Targeting

Target surveys to users based on specific page URLs

Pricing

Starter

Free
  • Up to 500 responses/month
  • Up to 1500 data points/month
  • 2 active surveys
  • 6 months data retention
  • 5000 Insights Hub data range
  • 5000 responses capacity per survey
  • 5 user seats
  • 1 team
  • 1 workspace
  • 1 folder
  • 15+ question types
  • Standard Branch Logic
  • Email & Link surveys
  • Website Pop-ups
  • In-Product surveys
  • Custom branding
  • Chat support

Growth

$114/mo (billed annually)
  • Up to 1000 survey responses/month
  • 1000 data points/month
  • Unlimited multichannel surveys
  • Insights Hub
  • Research Assistant
  • 25+ integrations
  • Data In/Out
  • Multilingual surveys
  • Custom branding
  • 10 user seats
  • 2 teams
  • Standard survey logic
  • 1 dashboard
  • Target surveys by attributes & events
  • Filter results by CRM & MA attributes
  • Webhooks and Export API
  • Dedicated CSM and outcomes plan
  • 1:1 human training
  • Custom ToS, DPA, and NDA
  • SAML SSO, access logs
  • On-demand security Q&A

Pro

Popular
$349/mo
  • Custom yearly pool of responses
  • Custom data points limit
  • Unlimited multichannel surveys
  • Insights Hub
  • Research Assistant
  • Pro integrations (40+)
  • Data In/Out
  • Multilingual surveys
  • Custom branding, incl. CSS
  • Custom user seats & teams
  • Advanced survey logic
  • 10 dashboards
  • Target surveys by attributes & events
  • Filter results by CRM & MA attributes
  • Webhooks and Export API
  • Dedicated CSM and outcomes plan
  • 1:1 human training
  • Custom ToS, DPA, and NDA
  • SAML SSO, access logs
  • On-demand security Q&A

Enterprise

$569/mo
  • Custom yearly pool of responses
  • Custom data points limit
  • Unlimited multichannel surveys
  • Insights Hub
  • Research Assistant
  • Pro integrations (44+)
  • Data In/Out
  • Multilingual surveys
  • Custom branding, incl. CSS
  • Custom user seats & teams
  • Advanced survey logic
  • Custom number of dashboards
  • Target surveys by attributes & events
  • Filter results by CRM & MA attributes
  • Webhooks and Export API
  • Dedicated CSM and outcomes plan
  • 1:1 human training
  • Custom ToS, DPA, and NDA
  • SAML SSO, access logs
  • On-demand security Q&A

Free Trial

Free 10-day trial
  • Up to 25 survey responses
  • Insights Hub with 100 data points
  • All integrations available
  • Full access to Pro features
  • Human support - response in less than 5 minutes

Cost Calculator

Keep Paying Survicate

Monthly$349/mo
Yearly$4.2k/yr
5-Year Total$20.9k

Build It Yourself

Est. Build Time~8 hrs
Hosting$20/mo
DifficultyEasy

Total Cost Comparison

1 YearSave $3.9k
SaaS
$4.2k
DIY
$240
3 YearsSave $11.8k
SaaS
$12.6k
DIY
$720
5 YearsSave $19.7k
SaaS
$20.9k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 67 features at easy complexity.

Build vs Buy

Should you build a Survicate alternative or buy the subscription? Estimate based on 67 features.

Buy Survicate

Monthly cost$3,490/mo
3-year total$125,640
Time to deployDays

Build Your Own

Better Value
Development cost$60,000
Maintenance$900/mo
3-year total$92,400
Dev time~5 months

Building could save ~$33,240 over 3 years.

Estimates based on 67 features and a BuildScore of 4/5. Actual costs vary.

Integrations

46 known integrations

ActiveCampaignAmplitudeApp StoreAttentiveBloomreachBrazeCustomer.ioDripEmail InboxEmail NotificationsExport APIFrontFullStoryGlassbox (Session Cam)GongGoogle AnalyticsGoogle BigQueryGoogle PlayGoogle ReviewsGoogle SheetsHubSpotIntercomIterableJiraKlaviyoLinearLiveChatMailchimpMarketoMicrosoft TeamsMixpanelOneSignalOptimizelyProductboardSalesforce CRMSalesforce Marketing Cloud (Pardot)SegmentSlackSmartlookTag Managertl;dvUXCamWebhooksWoopraZapierZendesk