Front

front.com
Customer Service
Weekend Project

The modern customer service platform

How to Replace Front

Overview

Front is a customer service platform that brings teams, conversations, and AI into one coordinated system, allowing customer operations to stay fast, accurate, and in control. It provides features such as AI-powered automation, shared inboxes, ticketing, knowledge base, live chat, and integrations with other tools.

Features

6 features across 3 categories

Automation(1)

AI-powered automationAI

Automate repetitive tasks and workflows with AI-powered automation

Also in: monday.com, Notion, Airtable

Core(4)

Knowledge base

Create and manage a knowledge base for customer support articles

Live chat

Provide live chat support to customers

Shared inbox

Manage multiple email inboxes and conversations in one place

Ticketing

Create and manage tickets for customer support requests

Integration(1)

Integrations

Integrate with other tools and services

Also in: monday.com, Notion, Airtable

Pricing

Starter

$15/user/month
  • Shared inbox
  • Ticketing
  • Knowledge base
  • Live chat
  • Integrations

Growth

Popular
$29/user/month
  • All Starter features
  • AI-powered automation
  • Custom workflows
  • Advanced reporting

Enterprise

Custom pricing
  • All Growth features
  • Dedicated support
  • Custom onboarding
  • Advanced security features

Cost Calculator

Keep Paying Front

Monthly$15/mo
Yearly$180/yr
5-Year Total$900

Build It Yourself

Est. Build Time~0 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 Year
SaaS
$180
DIY
$240
3 Years
SaaS
$540
DIY
$720
5 Years
SaaS
$900
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 6 features at very easy complexity.

Build vs Buy

Should you build a Front alternative or buy the subscription? Estimate based on 6 features.

Buy Front

Better Value
Monthly cost$150/mo
3-year total$5,400
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Front saves ~$13,080 over 3 years vs building.

Estimates based on 6 features and a BuildScore of 5/5. Actual costs vary.

Integrations

6 known integrations