SaaSipedia

Zendesk

zendesk.com
Customer Service
Weekend Project

Deliver beautifully simple service with Zendesk AI Agents

How to Replace Zendesk
Compare:vs Freshdeskvs Front

Overview

Zendesk is a complete AI-powered solution for customer service, providing a range of features such as ticketing, messaging, live chat, help center, voice, quality assurance, data privacy and protection, and workforce management. It also offers employee service and contact center solutions, as well as a platform for building custom applications. With Zendesk, businesses can bring together customer conversations from all channels, giving agents the context they need to resolve issues efficiently.

Features

8 features across 5 categories

AI(1)

AI-powered serviceAI

Zendesk's AI-powered service uses machine learning to automate and improve customer service

Also in: monday.com, Notion, Airtable

Admin(2)

Quality assurance

Zendesk's quality assurance feature allows businesses to monitor and improve agent performance

Workforce management

Zendesk's workforce management feature allows businesses to manage agent schedules and workflows

Also in: Insider CDP, Jira, Asana

Collaboration(1)

Messaging and live chat

Zendesk's messaging and live chat features allow businesses to communicate with customers in real-time

Also in: Notion, Airtable, Obsidian

Core(3)

Help center

Zendesk's help center feature allows businesses to create a knowledge base for customers

Ticketing

Zendesk's ticketing system allows businesses to manage customer requests and issues

Voice

Zendesk's voice feature allows businesses to provide phone support to customers

Also in: Insider CDP, Ironclad, Hunter

Security(1)

Data privacy and protection

Zendesk's data privacy and protection features ensure the security and compliance of customer data

Also in: Hugging Face, Notion, Airtable

Pricing

Team

$19/agent/month
  • ✓Ticketing
  • ✓Messaging
  • ✓Live chat
  • ✓Help center
  • ✓Voice
  • ✓Quality assurance
  • ✓Data privacy and protection

Professional

Popular
$49/agent/month
  • ✓All Team features
  • ✓Workforce management
  • ✓Customizable workflows
  • ✓Advanced analytics

Enterprise

Custom pricing
  • ✓All Professional features
  • ✓Advanced security and compliance
  • ✓Dedicated support
  • ✓Custom implementation

Cost Calculator

Keep Paying Zendesk

Monthly$19/mo
Yearly$228/yr
5-Year Total$1.1k

Build It Yourself

Est. Build Time~1 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 Year
SaaS
$228
DIY
$240
3 Years
SaaS
$684
DIY
$720
5 Years
SaaS
$1.1k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 8 features at very easy complexity.

Start BuildingGet It Built

Build vs Buy

Should you build a Zendesk alternative or buy the subscription? Estimate based on 8 features.

Buy Zendesk

Better Value
Monthly cost$190/mo
3-year total$6,840
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Zendesk saves ~$11,640 over 3 years vs building.

Estimates based on 8 features and a BuildScore of 5/5. Actual costs vary.

Integrations

5 known integrations

DropboxGoogle DriveMicrosoft TeamsSalesforceSlack