Salesforce

Always-on AI agents for customers and employees that can autonomously handle customer service cases, lead qualification, and business workflows

AI-powered predictions to forecast which deals are likely to close and other business outcomes

Analyze data to understand customer behavior and business performance

Autonomous case resolution with 66% resolution rate without human intervention

Automate tasks like logging calls and sending follow-up emails

Enable sales, service, marketing, commerce, and IT departments to work as one

Enables teams and agents to work together within a unified communication platform

Single unified view of every customer across all channels and touchpoints

Helps teams sell, serve, and operate at scale with unified customer data and insights

Organize and manage contact information, leads, and customer service data

Gives teams and agents shared, real-time context to make better decisions

16+ pre-built Agentforce solutions designed for specific industries with out-of-the-box workflows

Access to partners, apps, and agents to extend platform functionality

Manage and track marketing campaigns with 15% more pipeline generation

Personalize every customer touchpoint across pre-sales, sales, and post-sales with 360° customer view

AI-powered lead conversion with 1.8x higher conversion rates

Track and manage sales pipeline with visibility into deals and forecasts

Automated workflow for qualifying and routing leads

Built-in trust and governance controls to ensure AI and business scale securely and reliably

Organize and track service cases for customer support