Survicate vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Survicate offers fewer features (67 vs 72) and more integrations (46 vs 25). Starting price: Survicate at $349/mo vs Zonka Feedback at Contact Sales. Survicate has 65 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Survicate | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 67 | 72 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $349/mo | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 46 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 13 | |
| Data Quality | 100% | 100% |
Feature Comparison by Category
AI (3 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| AI Follow-up Questions | ||
| AI-Powered Research Chatbot | ||
| Survey Creation via AI |
AI Analytics (0 vs 6)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analysis (6 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| AI Categorization | ||
| Auto-Generated Topics | ||
| Auto-translate Responses | ||
| Automated Feedback Analysis | ||
| Filter by Third Party Attributes | ||
| Sentiment Analysis |
Analytics (0 vs 5)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (4 vs 3)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Recurring Surveys | ||
| Response Caps | ||
| Survey Scheduling | ||
| Survey Throttling | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (4 vs 2)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Branding | ||
| Custom CSS | ||
| Custom End Screens | ||
| Custom Setup & Taxonomy | ||
| Remove Survicate Branding |
Data Management (1 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Automatic Enrichment | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (0 vs 3)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Response Filtering |
Feedback Sources (1 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Transcribe Meeting Recordings |
Integration (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integration & Automation (5 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Data Warehouses Integration | ||
| Export API | ||
| Session Replay Integration | ||
| Survey Data Sync | ||
| Webhooks |
Notifications (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Optimization (1 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| A/B Testing |
Organization (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reporting & Dashboards (3 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Custom Dashboards | ||
| Insights Hub | ||
| Scheduled Reports |
Reputation Management (0 vs 1)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (8 vs 3)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| 2-Factor Authentication | ||
| Access Logs | ||
| DORA Compliance | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| HIPAA Compliance | ||
| PII Protection | ||
| Protected Data Storage | ||
| SAML SSO | ||
| SSO & Access Control | ||
| Safe AI |
Support (3 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| 1:1 Human Training | ||
| Dedicated Success Manager | ||
| Live Chat Support |
Survey Creation (6 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Advanced Survey Logic | ||
| Answer Piping | ||
| Create via Import | ||
| Standard Survey Logic | ||
| Upload Screenshots | ||
| Visual Logic Tree |
Survey Distribution (12 vs 8)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Braze Surveys | ||
| Email Survey Distribution | ||
| Email Surveys | ||
| Feedback Button | ||
| Iframe Embeds | ||
| In-Product Surveys | ||
| Intercom Surveys | ||
| Kiosk Mode | ||
| Kiosk Surveys | ||
| Mobile App SDK | ||
| Multi-Channel Surveys | ||
| Multilingual Surveys | ||
| Offline Surveys | ||
| QR Code Distribution | ||
| QR Code Generation |
Survey Management (0 vs 16)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Targeting & Segmentation (10 vs 0)
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Attribute Targeting | ||
| Cookie-based Targeting | ||
| Event & Behaviour Targeting | ||
| Exit Intent Targeting | ||
| JavaScript Targeting | ||
| Precise Targeting | ||
| Previous Response Targeting | ||
| Respondent Identification | ||
| Survey Sampling | ||
| URL Targeting |
Unique Features
Only in Survicate (65)
AI Follow-up Questions
AI-Powered Research Chatbot
Survey Creation via AI
AI Categorization
Auto-Generated Topics
Auto-translate Responses
Automated Feedback Analysis
Filter by Third Party Attributes
Recurring Surveys
Response Caps
Survey Scheduling
Survey Throttling
Custom Branding
Custom CSS
Custom End Screens
Remove Survicate Branding
Automatic Enrichment
Transcribe Meeting Recordings
Data Warehouses Integration
Export API
+ 45 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 50 more unique features
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