Zonka Feedback
zonkafeedback.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
AI Customer Feedback & Intelligence Platform
How to Replace Zonka FeedbackOverview
Features
72 features across 19 categories
AI Analytics(6)
Transform unstructured data into real-time, role-based intelligence and granular insights within minutes
Identify trends and measure how themes impact NPS, CSAT, and other KPIs
AI Co-pilot to answer specific business queries and uncover hidden drivers, praise, blockers, and churn patterns
Analyze customer sentiments and emotions to understand experiences at a deeper level
Automatically detect patterns across themes and topics in feedback data
Extract and track specific entities and aspects from feedback
Analytics(5)
Link feedback to customer journeys for contextual and personalized insights
Break feedback silos and get unified view of customer experience data
Monitor experiences across branches and teams to boost operational excellence
Gather insights from product feedback to create amazing products
Analyze interactions to elevate service quality and reduce support requests
Automation(3)
Convert feedback into trackable cases, assign owners, and monitor resolution status
Automate routing, notifications, and follow-ups based on feedback themes, sentiment, urgency, or location
Add tasks for each feedback and assign to self or team members
CX Metrics(3)
Customer Effort Score 2.0 surveys to identify inefficient processes
Customer Satisfaction Score surveys to measure satisfaction
Measure customer and employee loyalty with Net Promoter Score surveys
Collaboration(3)
Response inbox for analyzing feedback data, converting to tasks, and team collaboration
Add internal notes for individual feedbacks viewable by team
Real-time alerts, tasks, notes, and external ticket tracking for team alignment
Communication(2)
Directly email customers from within Zonka with email history tracking
Share feedback on social media pages in one click
Customization(2)
Change logo, background, colors, and pick themes for survey forms
Configure entities, roles, and workflows to fit your business structure
Data Management(1)
Seamlessly migrate and consolidate past feedback data without losing insights
Device Management(1)
Remotely track device uptime, sync history, and battery status
Feedback Collection(3)
Capture contextual insights at digital touchpoints including website, in-product, and in-app
Mobile SDK for capturing in-app feedback
Set up a pre-capture screen to get additional data from staff along with customer feedback
Feedback Management(1)
Filter responses by comments, date, and other criteria
Integration(1)
Access responses and feedbacks through APIs and Webhooks
Notifications(1)
Get instant alerts and daily digests to take timely action on feedback
Organization(1)
Setup multiple locations with location-based access and comparative reports
Reporting(11)
View and track history of all activities done with feedback responses
Compare data across two time periods, multiple locations, or both together
Export survey responses in CSV format with all or select fields
Drill down reports and filter by date, location, time, question, tags and more
Get location-based, agent-based, and comparative reports
View detailed analysis on customer loyalty, satisfaction and effort
View responses in dashboard and response inbox instantly as they happen
Save reports with applied filters, schedule them, or export to PDF
Deliver targeted insights to leadership, product, and frontline teams with role-specific dashboards
Understand customer sentiment trends and comments over time
Understand customer sentiment and comments better with word analysis reports
Reputation Management(1)
Track reviews, respond fast, and boost your brand reputation
Security(3)
Flexible hosting in US, Europe, Australia, or India to meet compliance requirements
ISO 27001:2022 certified with GDPR and HIPAA compliance
Single sign-on and role-based access to manage secure, permissioned visibility
Survey Distribution(8)
Send surveys via email with customization, embedded questions, bulk sending, and tracking
Conduct surveys via iPad or Android devices with offline support
Turn tablets into feedback capturing kiosks for face-to-face, assisted feedback
Collect feedback offline and sync when connected
Generate unique QR codes for surveys to share via print or digital channels
Send surveys via SMS with customization, bulk sending, and tracking
Embedded forms, popups, or exit-intent surveys on websites
Distribute surveys via WhatsApp
Survey Management(16)
Rating scales, emoticons, dropdowns, comment boxes and more question types
Target the right audience and control frequency to avoid survey fatigue
Insert text from previous questions and add custom variables in surveys
Create and send multiple campaigns of the same feedback form and survey
Upload contacts, save as lists, view respondents and unsubscribers
Send surveys with hidden custom variables like name, phone, unique IDs
Add and customize introduction and thank you screens in surveys
Create and distribute surveys in 30+ languages
Set start and end time for time-fixed surveys
40+ ready-to-use templates for all industries and metrics
Redirect survey to website or another URL after completion
Track email and SMS deliveries, survey open rate, response rate
Hide and skip survey screens based on logic to make surveys intuitive
Drag-and-drop survey builder with 30+ question types, 40+ templates, skip logic, and branching
Run multichannel real-time customer feedback surveys across email, SMS, WhatsApp, and offline channels
Segment users based on behavior and attributes for personalized feedback collection
Pricing
Feedback Management
- ✓Capture feedback at every touchpoint
- ✓Real-time reports and analytics
- ✓Close the loop with actionable insights, automation, and collaboration
- ✓Omni-channel feedback collection
- ✓Email, SMS, WhatsApp, Offline, Digital surveys
- ✓Location and support experience measurement
- ✓Online reputation management
- ✓NPS, CSAT, CES metrics
- ✓Drag-and-drop survey builder
- ✓Multilingual surveys
- ✓20+ premium integrations
- ✓Advanced reports and dashboards
- ✓Location, digital, and agent insights
- ✓Case management
- ✓Real-time alerts and digest emails
- ✓CX automation and workflows
AI Feedback Intelligence
- ✓Unify feedback from surveys, helpdesk tickets, live chat, and reviews
- ✓Uncover hidden patterns from qualitative data
- ✓AI-driven actionable intelligence
- ✓CX, product, support, and frontline insights
- ✓Themes and entity extraction
- ✓Sentiment and emotion analysis
- ✓Ask AI insights assistant
- ✓Impact analysis and deep dives
- ✓Customize detected themes
- ✓Define custom business entities
- ✓Connect multiple data sources
- ✓Unified intelligence hub
- ✓Pattern and trends detection
- ✓Location, agent, and entity insights
- ✓Case management
- ✓Real-time alerts and digest emails
- ✓CX automation and workflows
- ✓Contact and user journey tracking
Enterprise
- ✓ISO 27001:2022 certification
- ✓GDPR and HIPAA compliance
- ✓SSO and access control
- ✓Data hosting and localization options
- ✓Custom setup and taxonomy
- ✓Tailored onboarding
- ✓Priority support
- ✓All Feedback Management features
- ✓All AI Feedback Intelligence features
Cost Calculator
Pricing data not available for Zonka Feedback. Check their website for current pricing.
Build vs Buy
Should you build a Zonka Feedback alternative or buy the subscription? Estimate based on 72 features.
Buy Zonka Feedback
Better ValueBuild Your Own
Buying Zonka Feedback saves ~$92,400 over 3 years vs building.
Estimates based on 72 features and a BuildScore of 4/5. Actual costs vary.
Integrations
25 known integrations