JustCall vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
JustCall offers more features (100 vs 72) and fewer integrations (15 vs 25). Starting price: JustCall at $29/mo vs Zonka Feedback at Contact Sales. JustCall has 99 unique features while Zonka Feedback has 71 unique features, with 1 features in common.
| JustCall | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 100 | 72 |
| AI-Powered Features | 30 | 6 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 13 | 3 |
| Integrations | 15 | 25 |
| Shared Features | 1 | |
| Shared Integrations | 8 | |
| Data Quality | 95% | 100% |
Feature Comparison by Category
AI (25 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
AI Analytics (0 vs 6)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Admin & Management (6 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (2 vs 5)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Automated Insights | ||
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Location & Frontline Analytics | ||
| Moment Analysis | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Apps (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Mobile and Desktop Apps |
Automation (1 vs 3)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| SMS Bots | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Compliance & Quality (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Call Recording |
Customization (0 vs 2)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Developer Tools (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| APIs and Webhooks |
Device Management (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback & Quality (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Post-Call Survey |
Feedback Collection (0 vs 3)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Response Filtering |
Inbound Management (3 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| API Access & Webhooks |
Integrations (7 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Messaging (11 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Live Call Monitoring |
Notifications (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (4 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings | ||
| Multi-Location Management |
Outbound Sales (6 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Quality Management (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting (0 vs 11)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reporting & Analytics (5 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Reputation Management (0 vs 1)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Safety & Security (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Appointment Scheduling |
Security (1 vs 3)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control | ||
| Secured Line |
Survey Distribution (0 vs 8)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Training & Coaching (2 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (18 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (1 vs 0)
| Feature | JustCall | Zonka Feedback |
|---|---|---|
| Call Wrap-Up Time |
Unique Features
Only in JustCall (99)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Knowledge Base
Live Call Transcription
+ 79 more unique features
Only in Zonka Feedback (71)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 51 more unique features
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