How to Build Your Own Zonka Feedback
Replace Zonka Feedback with a custom build. AI Customer Feedback & Intelligence Platform
Build Difficulty: 4/5
A few focused days to build a solid replacement
Estimated Timeline
Based on 72 features at Few Days difficulty, expect about 3-5 days with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 72 features
Survey Management(16 features)
Rating scales, emoticons, dropdowns, comment boxes and more question types
Target the right audience and control frequency to avoid survey fatigue
Insert text from previous questions and add custom variables in surveys
Create and send multiple campaigns of the same feedback form and survey
Upload contacts, save as lists, view respondents and unsubscribers
+11 more in this category
Reporting(11 features)
View and track history of all activities done with feedback responses
Compare data across two time periods, multiple locations, or both together
Export survey responses in CSV format with all or select fields
Drill down reports and filter by date, location, time, question, tags and more
Get location-based, agent-based, and comparative reports
+6 more in this category
Survey Distribution(8 features)
Send surveys via email with customization, embedded questions, bulk sending, and tracking
Conduct surveys via iPad or Android devices with offline support
Turn tablets into feedback capturing kiosks for face-to-face, assisted feedback
Collect feedback offline and sync when connected
Generate unique QR codes for surveys to share via print or digital channels
+3 more in this category
AI Analytics(6 features)
Transform unstructured data into real-time, role-based intelligence and granular insights within minutes
Identify trends and measure how themes impact NPS, CSAT, and other KPIs
AI Co-pilot to answer specific business queries and uncover hidden drivers, praise, blockers, and churn patterns
Analyze customer sentiments and emotions to understand experiences at a deeper level
Automatically detect patterns across themes and topics in feedback data
+1 more in this category
Analytics(5 features)
Link feedback to customer journeys for contextual and personalized insights
Break feedback silos and get unified view of customer experience data
Monitor experiences across branches and teams to boost operational excellence
Gather insights from product feedback to create amazing products
Analyze interactions to elevate service quality and reduce support requests
Automation(3 features)
Convert feedback into trackable cases, assign owners, and monitor resolution status
Automate routing, notifications, and follow-ups based on feedback themes, sentiment, urgency, or location
Add tasks for each feedback and assign to self or team members
Collaboration(3 features)
Response inbox for analyzing feedback data, converting to tasks, and team collaboration
Add internal notes for individual feedbacks viewable by team
Real-time alerts, tasks, notes, and external ticket tracking for team alignment
CX Metrics(3 features)
Customer Effort Score 2.0 surveys to identify inefficient processes
Customer Satisfaction Score surveys to measure satisfaction
Measure customer and employee loyalty with Net Promoter Score surveys
Cost Calculator
Pricing data not available for Zonka Feedback. Check their website for current pricing.