LiveChat

AI-generated summaries of conversations without reading entire transcripts

AI-powered assistant equipped with knowledge about LiveChat to help agents with daily tasks

Get AI-powered reply suggestions from imported knowledge sources

Real-time AI sentiment analysis during chats to better understand customers

Get one-click tag suggestions during chats based on previous tagging patterns

AI tools for rephrasing, summarizing, correcting grammar, and expanding text in messages

Suite of AI-powered text and communication enhancement tools

API for programmatic chat management and integration

JavaScript API for customizing chat widget behavior

SDK for building custom customer-facing integrations

Customer SDK, Webhooks, Chat Widget JS API, Chat API, and Reports API for custom integrations

API for accessing and retrieving report data

Real-time webhooks for custom event handling

Pre-set messages for quick and consistent responses to common inquiries

Store and access historical chat conversations

Access full chat history for context on returning customers

Allow customers to rate their chat experience

Tag conversations for better organization and reporting

Save and review chat transcripts

Transfer conversations between agents seamlessly

Share a short link to direct visitors straight to the chat page

Share files with customers directly through chat

Send automatic messages to visitors who are inactive

A beautiful, highly functional chat widget that can be placed on websites for real-time customer engagement

View visitor messages as they type before sending

Real-time alerts for incoming messages and chat activity

Send formatted messages with enhanced styling and content

Let visitors message via the Messages app on iOS and macOS, reaching 1.5 billion Apple users

Dedicated chat page for visitors to communicate outside of website widget

Integrate with email marketing software to include visitors in email campaigns

Bring all Facebook communication into LiveChat app for better customer connection

Enable voice calls, video calls, and screen sharing directly within chat conversations

Respond to Instagram messages directly from LiveChat

Embed a high-performance chat widget in mobile apps

Receive and send text messages directly in the LiveChat app

Connect with customers on WhatsApp, the most popular messaging app in the world

Manage X conversations directly in LiveChat

In-depth reporting tools with advanced filtering and analysis

Detailed performance reports for individual agents

Detailed reports on chat activity and performance metrics

Reports analyzing customer behavior and satisfaction

Export chat data and reports for external analysis

Weekly summaries highlighting the most frequent customer questions

Reports specifically designed for ecommerce metrics and sales tracking

Generate custom reports on demand

Generate detailed reports on chat performance and customer interactions

Instant access to customer information during chats

Direct integrations with popular ecommerce platforms like Shopify and BigCommerce

Track goals and measure sales impact from chat conversations

Send conversation starter messages to engage visitors proactively

Share product information and recommendations directly in chat

Track sales directly from chat interactions and measure impact on revenue

Control access to sensitive data based on user roles

Automatically mask sensitive credit card information in chats

Secure storage of chat data and customer information

Secure encryption for all chat data and communications

Allow agents to log in using Google credentials

Meet HIPAA regulatory requirements for healthcare industry

Enterprise-grade single sign-on authentication

Block specific visitors from initiating chats

Create and manage individual agent accounts

Assign different roles and permissions to agents

Set agent availability status and manage online/offline presence

Automatically assign chats to available agents

Set maximum concurrent chats per agent

Monitor and supervise agent chats

Organize agents into groups for better management

Predict staffing needs based on chat volume patterns

Schedule agent working hours and shifts