Comm100

Automate 80% of customer queries with context-aware human-like AI responses

Empower human agents with real-time AI suggestions and automated workflows

Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics

Find knowledge gaps, fix articles, and draft new content from real conversations

Convert your knowledge and QA insights into simulation-based training and quizzes

Auto-score every conversation and turn findings into one-click coaching moments

Reports showing 24/7 or half-hour chat distribution

Comprehensive reporting with advanced filtering and analysis options

Detailed performance analytics for each agent

Track agent workload and distribution

Track automatic chat invitation statistics

Standard reporting on chat metrics and agent performance

View reports for specific chat campaigns

Track usage statistics for canned messages

Track which sources generate chat interactions

Track and measure conversion metrics from chat interactions

Create custom reports tailored to your business needs

View reports for specific departments

Track manual chat invitation statistics

Reports on post-chat survey feedback

Reports on pre-chat survey responses

Reports on chat queue wait times

View real-time chat volume, availability, and agent performance metrics

Export reports in various formats

Track visitor navigation and behavior on your website

Access complete chat history for each visitor

Monitor visitor activity and engagement in real-time

Reports filtered by visitor segments

Enable real-time audio and video conversations with customers

Send messages to all agents in a department

Allow agents and visitors to share files during conversations

Connect in real-time with text, audio, video, screen sharing and more

Allow visitors to send messages when agents are offline

Allow agents to share their screen with customers for visual support

Enable agent-to-agent internal messaging

Manage email, SMS, social, and messaging apps from one platform

Engage customers with crystal-clear, seamlessly integrated voice calls

Define custom away status messages for agents

Apply custom CSS and JavaScript to visitor side windows

Create and use custom variables in workflows and routing

Chat button displayed as a custom image

Remove 'Powered by Comm100' branding from chat widget

Chat button displayed as a text link

Link canned messages to departments or routes

Quick access keyboard shortcuts for canned messages

Pre-written responses for quick and consistent agent replies

Standardized codes for agents to use when wrapping up chats

Agents can add wrap-up comments and tags after chat completion

Customize keyboard shortcuts for improved agent efficiency

Agents can handle multiple chat conversations simultaneously

Set maximum simultaneous chats per agent and load balance accordingly

Tag and categorize agent groups for better organization

Managers can remove agents from chats

Manage agent shift schedules and availability

Agents can set their availability status

Organize agents and conversations by departments

Organize chats by their current status

Managers can join ongoing chats to provide support or coaching

Create and manage agent shift schedules

Managers can monitor and supervise agent chats in real-time

Display agent avatars in chat conversations

Built-in auto translation to speak with visitors in their language

Automatically translate conversations between languages

Three chat button styles - adaptive, image, and text link - with full customization

Full widget customization including color, style, background, and header

Dynamically change live chat designs for different customer segments or websites

Support chat conversations in multiple languages

Customize what information is collected in offline messages and where they are sent

Rule-based chat routing with advanced distribution capabilities

Automatically route chats to available agents

Assign backup department for chat routing

Route chats by agent, department, priority, campaign, skill, capacity, and more

Transfer chats between agents and departments seamlessly

Balance chat load among agents based on availability

Distribute chats evenly among agents using round-robin

Enforce strong password requirements for agents

Block problematic visitors from contacting agents

Restrict agent access to specific IP addresses

Control what agents can access and modify in the system

Add CAPTCHA to prevent bot abuse

Create custom roles with specific permissions

Encrypt all data in transit with TLS protocol