CloudTalk

Analyze, rate, and improve conversations with AI Call Scoring on every call

Auto-analyze calls with summaries, transcripts, sentiment, key topics, notes, talk ratios to help managers review calls faster

AI takes call notes automatically so agents can focus on achieving results

Quickly locate specific terms in call transcripts, review agent compliance and performance

Human-sounding AI agents that make and receive calls 24/7, handling routine tasks like lead qualification, reminders, and feedback collection

Automatically generate call summaries and tags based on conversation topics to reduce after-call work

Automatically transcribe calls in multiple languages to get actionable insights on conversations quickly

Get immediate feedback on customers' or leads' mood by following their sentiment shifts during the call

Adjust sales scripts for more effective campaigns by easily extracting topics from phone calls

Get a 360° view of everything happening within team and unprecedented control over performance

Understand the what, the why and the how behind each missed call and what agents were doing at the time

Monitor agent or group activity in real time, from phone calls and performance metrics to general availability

Track the dynamics of support and sales conversations to provide agents with data-backed feedback

Quickly find key terms in call transcripts, check agent compliance, and analyze trends to boost results

Showcase real-time performance and call center metrics to entire team in a variety of different formats

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold

Route inbound calls to the first available agent automatically and intuitively and drastically bring down waiting times

Decide when you're available for calls, when they should be redirected to other numbers or when to go into voicemail

Design inbound calling journeys to fit the unique needs of your business and customers' expectations

Automatically distribute calls to relevant agents based on customer status, technical skills or business needs

Transfer calls to internal or external contacts in a click, with the option to explain the case to a colleague first

Automatically redial missed or unanswered calls and distribute them evenly and efficiently across available agents

Route customers automatically based on factors like agent skills and skill levels, custom fields and CRM or HelpDesk info

Import or create custom extensions for agents to make searching and transferring customers efficient and easy

Streamline callers' journey with a multi-level IVR menu and lead them where they need to be

Connect inbound callers to the agents most suited for their specific issues and improve First Call Resolution

Personalize how inbound calls are queued and connected to multiple or all agents and shorten response times

Assign custom skills to agents or teams and route customer calls automatically based on their expertise

Intelligently route calls based on agent skills, customer status, and business needs

Assign VIP tags to higher priority customers so they can skip the queue and reach the right agent instantly

Maintain a personalized customer experience outside of business hours or when team is busy with other calls

Automatically display a number that matches the country of the recipient for every international outbound call

Increase answer rates and build trust by displaying business name and logo on outbound calls

Expand business to new markets and reach customers around the world with over 160+ international numbers

Transfer old business numbers from more than 50 countries easily and maintain connections and corporate identity

Connect with international customers free of charge or at standard local rates regardless of location

Engage in as many concurrent calls as workforce allows without any negative impact on call quality

Generate caller IDs with appropriate local area codes or with numbers your customers are already familiar with

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires

Automatically convert phone numbers from the web into a clickable format and call them instantly

Call up to 10 leads at once and connect agents only to answered calls to maximize reach and boost connect rates

Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents

Create custom single-click call queues with numbers from any website or CRM, and lower call times by up to 50%

Save sales agents' time by allowing them to leave prospects pre-recorded voicemail messages easily