CloudTalk vs HappyFox
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CloudTalk offers fewer features (69 vs 121) and fewer integrations (20 vs 104). Starting price: CloudTalk at $27/mo vs HappyFox at Contact Sales. CloudTalk has 69 unique features while HappyFox has 121 unique features, with 0 features in common.
| CloudTalk | HappyFox | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 69 | 121 |
| AI-Powered Features | 9 | 4 |
| Starting Price | $27/mo | Contact Sales |
| Pricing Tiers | 4 | 4 |
| Integrations | 20 | 104 |
| Shared Features | 0 | |
| Shared Integrations | 9 | |
| Data Quality | 100% | 100% |
Feature Comparison by Category
AI (9 vs 4)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| AI Call Scoring | ||
| AI Conversation Intelligence | ||
| AI Smart Notes | ||
| AI Trending Topics | ||
| AI Voice Agents | ||
| Assist AI | ||
| Automatic Summaries & Tags | ||
| Autopilot | ||
| Call Transcription | ||
| Chatbot | ||
| HappyFox AI | ||
| Sentiment Analysis | ||
| Topics Extraction |
Administration (1 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| User Management |
Alerts (1 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Notifications |
Analytics (6 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Analytics | ||
| Missed Calls | ||
| Real-Time Dashboard | ||
| Talk/Listen Ratio | ||
| Transcript Search | ||
| Wallboard |
Automation (2 vs 3)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Canned Actions (Macros) | ||
| Smart Rule Automation | ||
| Workflow Automation | ||
| Workflow Designer | ||
| Workflows |
Call Handling (16 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| 3 Way Calling | ||
| Auto-Answer | ||
| Business Hours | ||
| Call Flow Designer | ||
| Call Queuing | ||
| Call Transfers | ||
| Callback | ||
| Caller-Based Routing | ||
| Extensions | ||
| Interactive Voice Response (IVR) | ||
| Preferred Agent | ||
| Ring Groups | ||
| Skill-Based Routing | ||
| Smart Routing | ||
| VIP Queues |
Calling (7 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Automatic Outbound Number | ||
| Branded Caller ID | ||
| International Numbers | ||
| Number Porting | ||
| Toll-Free Numbers | ||
| Unlimited Concurrent Calls | ||
| Virtual Caller ID |
Coaching (2 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Call Monitoring | ||
| Live Coaching Tools |
Collaboration (0 vs 1)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| External Ticket Sharing |
Communication (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Email Notifications | ||
| Live Chat |
Compliance (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| EU Data Center | ||
| SOC 2 Type II Compliance |
Contact Management (0 vs 5)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Contact Custom Fields | ||
| Contact Group Custom Fields | ||
| Import Contacts | ||
| Unlimited Contact Groups | ||
| Unlimited Contacts |
Core (0 vs 1)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Help Desk |
Customization (0 vs 4)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Code Editor for Support Center | ||
| Custom Domain | ||
| Customizable Support Widget | ||
| Support Portal Builder |
Data Management (4 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Call Notes | ||
| Call Tagging | ||
| Contact Tags | ||
| Customer Details |
Email (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Custom Email | ||
| Unlimited Mailboxes |
Feedback (0 vs 1)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Satisfaction Surveys |
IT Operations (0 vs 4)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Asset Management | ||
| Asset-Based Ticketing | ||
| Service Desk | ||
| Unlimited Assets |
Integration (1 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| API Access | ||
| REST API | ||
| Webhooks |
Knowledge Management (0 vs 9)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Automatic Sitemap Generation | ||
| Contact Group Specific Knowledge Base | ||
| Draft KB Articles | ||
| Export Knowledge Base | ||
| Internal Knowledge Base | ||
| Knowledge Base | ||
| Knowledge Base Drafts | ||
| Knowledge Base Notifications | ||
| SEO Optimization for Knowledge Base |
Localization (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Multilingual Agent Portal | ||
| Multilingual Knowledge Base |
Management (0 vs 10)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Agent Collision | ||
| Agent Scripting | ||
| Custom Roles and Permissions | ||
| Proactive Agent Collision | ||
| SLA Breach Notification | ||
| SLA Live Timer | ||
| SLA Management | ||
| Task Hub | ||
| Task Management | ||
| Work Schedules |
Messaging (5 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Fax | ||
| International SMS/MMS | ||
| Personalized Messages | ||
| Text Messages (SMS) | ||
Mobile (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Help Desk Mobile App | ||
| Mobile Asset Manager App |
Organization (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Multi-brand Helpdesk | ||
| Multi-branding with Custom Domain |
Outbound Calling (6 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Campaigns | ||
| Click-to-Call | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Smart Dialer | ||
| Voicemail Drop |
Portal (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Client Portal | ||
| Self-Service Portal |
Recording (1 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Call Recording |
Reporting (3 vs 23)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Agent Activity Report | ||
| Agent Reporting | ||
| All-time Reporting History | ||
| Asset Report | ||
| Automatic Time Tracking | ||
| Business Intelligence | ||
| Canned Actions Report | ||
| Contact Group Report | ||
| Contact Report | ||
| Custom Dashboard | ||
| Custom Field Report | ||
| Dashboard | ||
| Export Tickets to CSV or Excel | ||
| Group Reporting | ||
| Help Desk Performance Report |
Security (4 vs 14)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Advanced Audit Logs | ||
| Anti-Spam Number Protection | ||
| Audit Logs | ||
| Automatic Data Deletion/Redaction | ||
| Data Encryption - Rest and Transit | ||
| Digitally Signed Emails (DKIM) | ||
| IP-Based Restriction | ||
| Password Policy Management | ||
| Role-Based Security | ||
| SSL Certificate Hosting (Custom Domain) | ||
| SSO (GSuite/SAML/Azure) | ||
| SSO Lockout Recovery | ||
| STIR/SHAKEN | ||
| Session-Based Security | ||
| Single Sign-On (SSO) |
Storage (0 vs 2)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| 2 TB Attachment Store | ||
| Attachment Store |
Support (0 vs 6)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Customer Success Manager | ||
| Email Support | ||
| Live Chat Support | ||
| Migration Assistance | ||
| Phone Support | ||
| Uptime SLA |
Team Management (1 vs 0)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Agent Status |
Ticketing (0 vs 17)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| Bulk Editing | ||
| Category Wise Statuses | ||
| Custom Ticket Queues | ||
| Customizable Priorities | ||
| Customizable Statuses | ||
| Kanban View | ||
| Load Balanced Ticket Assignment | ||
| Merge Tickets | ||
| Omnichannel Ticket Creation | ||
| Round Robin Ticket Assignment | ||
| Round Robin on Active Agents | ||
| Scheduled Tickets | ||
| Ticket Custom Fields | ||
| Ticket Tagging | ||
| Ticket Templates |
Training (0 vs 1)
| Feature | CloudTalk | HappyFox |
|---|---|---|
| HappyFox University |
Unique Features
Only in CloudTalk (69)
User Management
AI Call Scoring
AI Conversation Intelligence
AI Smart Notes
AI Trending Topics
AI Voice Agents
Automatic Summaries & Tags
Call Transcription
Sentiment Analysis
Topics Extraction
Notifications
Analytics
Missed Calls
Real-Time Dashboard
Talk/Listen Ratio
Transcript Search
Wallboard
Workflow Automation
Workflow Designer
3 Way Calling
+ 49 more unique features
Only in HappyFox (121)
Assist AI
Autopilot
Chatbot
HappyFox AI
Canned Actions (Macros)
Smart Rule Automation
Workflows
External Ticket Sharing
Email Notifications
Live Chat
EU Data Center
SOC 2 Type II Compliance
Contact Custom Fields
Contact Group Custom Fields
Import Contacts
Unlimited Contact Groups
Unlimited Contacts
Help Desk
Code Editor for Support Center
Custom Domain
+ 101 more unique features
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