How to Build Your Own CloudTalk

Listen in on calls or invite experienced colleagues to help with complex issues while putting customers on hold

Route inbound calls to the first available agent automatically and intuitively and drastically bring down waiting times

Decide when you're available for calls, when they should be redirected to other numbers or when to go into voicemail

Design inbound calling journeys to fit the unique needs of your business and customers' expectations

Automatically distribute calls to relevant agents based on customer status, technical skills or business needs

Analyze, rate, and improve conversations with AI Call Scoring on every call

Auto-analyze calls with summaries, transcripts, sentiment, key topics, notes, talk ratios to help managers review calls faster

AI takes call notes automatically so agents can focus on achieving results

Quickly locate specific terms in call transcripts, review agent compliance and performance

Human-sounding AI agents that make and receive calls 24/7, handling routine tasks like lead qualification, reminders, and feedback collection

Automatically display a number that matches the country of the recipient for every international outbound call

Increase answer rates and build trust by displaying business name and logo on outbound calls

Expand business to new markets and reach customers around the world with over 160+ international numbers

Transfer old business numbers from more than 50 countries easily and maintain connections and corporate identity

Connect with international customers free of charge or at standard local rates regardless of location

Get a 360° view of everything happening within team and unprecedented control over performance

Understand the what, the why and the how behind each missed call and what agents were doing at the time

Monitor agent or group activity in real time, from phone calls and performance metrics to general availability

Track the dynamics of support and sales conversations to provide agents with data-backed feedback

Quickly find key terms in call transcripts, check agent compliance, and analyze trends to boost results

Create custom campaigns to help agents structure their calls with notes, call scripts, and questionnaires

Automatically convert phone numbers from the web into a clickable format and call them instantly

Call up to 10 leads at once and connect agents only to answered calls to maximize reach and boost connect rates

Reach 3x more customers by removing repetitive tasks and assigning automated call campaigns to agents

Create custom single-click call queues with numbers from any website or CRM, and lower call times by up to 50%

Send and receive fax messages as part of business communication

Send and receive international SMS and MMS messages as part of customer communication

Customize different steps in customer journey and use pre-recorded audio messages to connect with customers

Save time and make text messages a crucial part of toolkit by including them in customer journey

Send and receive international WhatsApp messages to boost answer rates, improve engagement, and keep conversations connected

Create and access notes taken during or after customer calls, and pick up where you left off in future conversations

Label phone calls and track types of interactions, goals, outcomes and performance related metrics

Assign customized tags to contacts, sort them into categories and quickly identify each by their tag

Access all customer or prospect data including recent calls and CRM profiles before, during and after calls

Protect your number from being flagged as spam with anti-spam registration

Decrease security risks and speed up, simplify, and secure the sign-in process for entire team

Block known spam numbers manually, automatically or in bulk for both inbound and outbound calls

Protect business from fraudulent robocalls with an industry-standard caller ID authentication framework