Webex

webex.com
Communication & Collaboration
Weekend Project

The leader in collaboration & customer experience

How to Replace Webex

Overview

Webex is an AI-powered collaboration and customer experience platform that provides unified communications including meetings, calling, messaging, webinars, events, and contact center solutions. It serves businesses of all sizes with hybrid work capabilities, intelligent devices, and integrated workspace management.

Features

47 features across 17 categories

AI(3)

AI AssistantAIPremium

An AI Assistant that saves time, creates personalized summaries, troubleshoots, resolves customer issues, removes distractions, and makes agents better

Camera IntelligenceAIPremium

AI-powered camera capabilities for intelligent room and meeting analytics

Webex AIAIPremium

AI-powered capabilities across the platform to elevate employee and customer experiences, including secure and intelligent interactions

Also in: monday.com, Notion, Airtable

Audio(1)

Advanced Noise CancellationAI

AI-powered noise cancellation to reduce background noise in meetings

Calling(3)

PSTN CallingPremium

Public Switched Telephone Network calling capability

Toll Dial-in NumbersPremium

International toll dial-in numbers for joining meetings from various countries

VoIP

Voice over Internet Protocol for internet-based calling

Collaboration(2)

Screen Sharing with Annotation

Share screens and annotate content in real-time during meetings

Whiteboarding

Unlimited digital whiteboarding for brainstorming and collaboration

Also in: Notion, Airtable, Obsidian

Core Communication(5)

Calling

Powerful calling that brings together your global workforce and customers anywhere, on any device, in any environment

Meetings

Create engaging meeting experiences that bring everyone together, no matter their location, language, or communication style

Messaging

Keep work moving beyond the meeting with team messaging and file sharing for both internal and external teams in the same space

Unlimited Meetings

Host unlimited meetings with restrictions on duration per meeting

Video MessagingPremium

Record short video messages and screen captures to share anywhere for effective communication beyond a meeting

Also in: Acefone, Quo, tawk.to

Customer Experience(5)

AI AgentAIPremium

Automated, personalized, and intelligent agent interactions for customer experience

AI Assistant for Contact CenterAIPremium

AI-powered assistant specifically designed for contact center operations

Cloud Contact CenterAIPremium

Create intelligent, digital to human interactions for more personalized customer experiences

CPaaSPremium

Automate end-to-end customer journeys on a centralized cloud communications platform to drive smarter interactions

Workforce OptimizationPremium

Optimize workforce management and performance for contact centers

Devices(13)

B&O Cisco 950

Premium headset collaboration with Bang & Olufsen

Cameras

Smart cameras for room and desk collaboration

Ceiling Microphone Pro

Advanced ceiling microphone for room audio capture

Desk Devices

Collaboration devices designed for individual desk work

Desk Phone 9800 Series

Advanced desk phone for enterprise calling

Desk Pro G2

Advanced desktop collaboration device

Digital Whiteboards

Interactive digital whiteboard devices for collaboration spaces

Headsets

Audio devices optimized for Webex collaboration

Phones

Webex-integrated phone devices for calling and collaboration

Room Devices

Collaboration devices designed for meeting rooms and shared spaces

Room Kit Pro G2

Complete room collaboration kit with integrated devices

Room Vision PTZ

Pan-tilt-zoom camera for room collaboration

RoomOS

Operating system for collaboration devices and room systems

Engagement(1)

Polling

Interactive polling capabilities integrated into meetings and events

Events & Broadcasting(2)

EventsPremium

Manage in-person, virtual, and hybrid events with a powerful platform that handles everything from registration to on-site solutions and networking

WebinarsPremium

Create engaging attendee experiences for audiences of any size with simplified webinar management

Integration(3)

App Hub

Marketplace for integrating third-party applications and extensions

Calendar Service Integration

Seamless integration with calendar services for scheduling meetings

Interoperability

Integration with third-party devices and platforms like Microsoft Teams

Management(1)

Control HubAIPremium

AI-powered single pane of glass for managing all workloads, devices, and security with deep inspection and troubleshooting through ThousandEyes integration

Recording(2)

Cloud RecordingPremium

Unlimited cloud recording for meetings and webinars

Local Recording

Record meetings locally to your device

Security(2)

Advanced SecurityPremium

Advanced security features and compliance options for industry and regional requirements

FedRAMP AuthorizationPremium

FedRAMP authorized security for government compliance

Support(1)

Basic Support

Basic customer support for free tier users

Technology(1)

AV over IP for ConferencingPremium

Audio and video over IP technology for conferencing

Video(1)

Video by Vidcast

Create and share video content through Vidcast

Workspace Management(1)

Workspace Designer

Interactive meeting room and desk space configurator with standardized blueprints for workspace design

Pricing

Webex Free

Free
  • Unlimited meetings, up to 40 min per meeting
  • Up to 100 attendees per meeting
  • Screen sharing with annotation
  • Unlimited Whiteboards
  • Local recording
  • Calendar service integration
  • Advanced noise cancellation
  • Unlimited messaging
  • Create and share video by Vidcast
  • Advanced Security
  • Integration of leading apps
  • Basic Support

Webex Enterprise

Popular
Contact Sales
  • Everything in Webex Suite
  • AI Assistant included
  • Up to 1,000 attendees
  • Local & Unlimited Cloud meeting recording
  • FedRAMP authorized security
  • Webex Events included

Cost Calculator

Pricing data not available for Webex. Check their website for current pricing.

Build vs Buy

Should you build a Webex alternative or buy the subscription? Estimate based on 47 features.

Buy Webex

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Webex saves ~$36,960 over 3 years vs building.

Estimates based on 47 features and a BuildScore of 5/5. Actual costs vary.

Integrations

5 known integrations

App Hub IntegrationsCalendar ServicesMicrosoft Teams DevicesThird-party ApplicationsThousandEyes