Quo

openphone.co
Video Conferencing
Weekend Project

The AI-powered phone system that brings calls, texts, and contacts together

How to Replace Quo

Overview

Quo (formerly OpenPhone) is a VoIP phone system designed for startups and small businesses that consolidates calls, texts, voicemails, and customer contacts in one platform. The system features an AI receptionist (Sona) that handles calls 24/7, helping businesses never miss customer opportunities while enabling teams to collaborate and respond faster.

Features

45 features across 12 categories

AI Automation(5)

AI Call Summaries and TranscriptsAIPremium

Automatically generate summaries and transcripts of calls for easy reference

AI Call TagsAIPremium

Automatically add tags to relevant calls based on AI analysis

AI Contact SuggestionsAI

Automatically suggest new contacts based on call and voicemail transcripts

AI Message ResponsesAIPremium

AI-suggested message responses to save time and reply faster

Sona AI AgentAI

24/7 AI receptionist that answers calls, qualifies leads, and routes conversations to the right person

Account Management(2)

Additional Phone Numbers

Add extra local or toll-free phone numbers for locations, teams, or other purposes

Phone Number Porting

Transfer existing phone numbers into Quo without missing a call

Also in: Keeper, 1Password, Bitwarden

Admin(2)

Audit LogPremium

Review a log of all account-related activities for complete transparency and oversight

User Roles and ManagementPremium

Full granular control over all users, phone numbers, and billing in workspace

Also in: Insider CDP, Jira, Asana

Automation(4)

Auto-Replies

Automatically respond to texts, missed calls, or voicemails with pre-defined messages

Automated SMSPremium

Send SMS through Quo based on actions in other apps via API, Zapier, or Make

Business Hours

Automatically mute notifications from specific phone numbers after business hours

Scheduled Messages

Schedule the delivery of text messages for any point in the future

Also in: monday.com, Notion, Airtable

Call Management(13)

Auto AttendantPremium

Greet callers with a message and let them select which team or person to connect with, eliminating spam

Automatic Call RecordingPremium

Enable auto-recording to automatically start recording at the beginning of each call

Call Forwarding

Automatically forward calls to another US or Canadian number based on business hours

Call Hold

Place external callers on hold with hold music

Call RecordingPremium

Manually or automatically record calls to save a permanent record

Call Routing

Steer business calls to the right place using simple rules based on team, schedule, or priority

Call TransfersPremium

Perform warm transfers to redirect callers to any team, group, or person without leaving the call

Group CallingPremium

Include multiple active participants on any call

Phone MenusPremium

Also known as IVR, greet callers and let them select routing options

Ring Groups

Customize who receives inbound calls and when they get them, with batched ring options

Ring OrderPremium

Ring teammates on shared phone numbers in batches instead of all at once

Simultaneous Ring

Never leave any caller waiting by simultaneously ringing your team

Three-Way Calling

Easily dial and add a third person to a call

Collaboration(6)

Contact Notes

Jot down important details about any contact that you and your team should remember

Group Messaging

Bring multiple people into a single message thread to keep everyone in the know

Internal Threads

Chat with teammates behind the scenes right in the context of the conversation

Shared Contacts

Contacts added to shared phone numbers are visible to everyone, or share individually

Shared Phone Numbers

Share call and text histories with team members, see collaboration status, and ring multiple teammates

User Groups

Organize teammates into distinct groups

Also in: Notion, Airtable, Obsidian

Core Communication(3)

Calling

Make and receive calls to US and Canadian numbers using internet connection from any country

International Calling and Messaging

Call and text most countries around the world with per-minute and per-message rates

Text Messaging

Send and receive SMS and MMS messages to US and Canadian numbers

Also in: Acefone, Webex, tawk.to

Integration(3)

CRM Integration

Capture all customer interactions in one space with CRM integrations

Quo API

Build custom integrations that fit perfectly with specific processes and workflows

Webhooks

Listen for changes in Quo and send alerts with HTTP requests

Also in: monday.com, Notion, Airtable

Notifications(1)

Email Notifications

Get notified by email when your numbers receive a call, message, or voicemail

Productivity(2)

Snippets

Save frequently sent messages as snippets to send complete replies with a single click

Voicemail TranscriptsAI

Automatically transcribe voicemails to text for easier review

Reporting(2)

Analytics and ReportingPremium

Get insight and visibility into how every phone number and call type is being used

Call Views

Automatically forward calls to another US or Canadian number and track call metrics

Security(2)

HIPAA ReadyPremium

HIPAA compliance ready for healthcare industry requirements

SOC 2 CompliancePremium

Verification of the processes and systems in place to securely manage your data

Pricing

Starter

$19/mo or $15/mo billed annually
  • One new or ported phone number per user
  • Calling and messaging to US and Canadian numbers
  • Voicemail transcripts
  • Quo API
  • Email ticket support
  • Sona AI agent
  • 1,000 free automation credits
  • AI call summaries and transcripts for Sona-handled calls only

Business

Popular
$33/mo or $23/mo billed annually
  • Everything from Starter
  • AI call summaries and transcripts for all calls
  • Group calling
  • Custom ring orders
  • Call transfers
  • HubSpot and Salesforce integrations
  • Phone menus
  • Analytics and reporting
  • Auto call recording
  • Live chat support
  • 1,000 free automation credits

Scale

$47/mo or $35/mo billed annually
  • Everything from Business
  • AI call tags
  • Dedicated onboarding support
  • Priority live chat and email support
  • Inbound phone support
  • 1,000 free automation credits

Cost Calculator

Keep Paying Quo

Monthly$19/mo
Yearly$228/yr
5-Year Total$1.1k

Build It Yourself

Est. Build Time~3 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 Year
SaaS
$228
DIY
$240
3 Years
SaaS
$684
DIY
$720
5 Years
SaaS
$1.1k
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 45 features at very easy complexity.

Build vs Buy

Should you build a Quo alternative or buy the subscription? Estimate based on 45 features.

Buy Quo

Better Value
Monthly cost$190/mo
3-year total$6,840
Time to deployDays

Build Your Own

Development cost$24,000
Maintenance$360/mo
3-year total$36,960
Dev time~2 months

Buying Quo saves ~$30,120 over 3 years vs building.

Estimates based on 45 features and a BuildScore of 5/5. Actual costs vary.

Integrations

10 known integrations