Phone.com
phone.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
VOIP Business Phone Service & Business Phone Systems - Seamlessly Manage Your Business Calls From Any Device, Anywhere
How to Replace Phone.comOverview
Features
59 features across 22 categories
AI(1)
24/7/365 AI-powered call routing and appointment scheduling solution
Accessibility(1)
Access Phone.com service on mobile devices (iPhone/Android) or web browser
Account Management(2)
Sync contacts, organize into groups, sync across devices, use in call handling rules
Web portal to access account and manage calls, texts, voicemail, fax, video
Branding(1)
Create custom business phone numbers to amplify brand and improve memorability
Call Management(16)
Block callers during calls or add to blocked list; block international destinations
Direct calls to multiple phone numbers including home, office, mobile, or worldwide
Route calls to different destinations based on day, time, or Caller ID
Record all, incoming, outgoing, or custom calls; $7.99/mo or included for Pro users
Route incoming calls to single or multiple destinations based on rules
Audio message telling which number was dialed with Caller ID info
In-call feature to easily transfer incoming calls to another phone number or extension
Alerts user to incoming calls while already on a call with ability to switch
Personalized call handling rules based on Caller ID and custom Caller ID name
Auto-attendant voice asks callers to enter name using dialpad
Button press sends calls to voicemail or next call handling rule
Define Follow Me destinations with forwarding based on Caller ID or schedules
Initial audio greeting with customizable recordings for menu options
Route calls to specific groups with members rung in order
Route calls based on day and time to different numbers, extensions, or greetings
Identify which menu option was selected before answering call
Communication(9)
Connect up to 300 participants in HD quality with password-protected number
Send and receive text messages using business phone number (Plus and Pro plans)
Simple, affordable conferencing without third-party providers
Receive inbound faxes with all phone plans
Upload and send documents as faxes with cover pages and confirmations
Low-rate international calling to multiple countries
First-class audio, video, and web conferencing for all users
Listen to voicemail in account, receive as .mp3 attachment, or transcribed text
Instant email notifications with voicemail as audio attachment
Compliance(2)
Voice calls HIPAA compliant; video also compliant for Plus/Pro users
SOC 2 compliant platform for security and reliability
Core(2)
Dedicated business phone number separate from personal line
All communication types integrated in one platform
Customization(3)
Personalize service with audio greetings, messages, music, and menus
Professional music tracks for callers on hold or in queues
Free tool to create custom audio messages with 40+ automated voices
Guarantee(1)
Money-back guarantee on user fees within 30 days
Hardware(2)
Connect traditional analog phones via Analog Telephone Adapter (ATA)
Compatibility with IP desk phones; $4.99/mo per device for non-Plus/Pro users
Integration(2)
Pro users can integrate with CRM and business tools for screen pops and click-to-dial
Website embed code for customers to request callback
Mobility(1)
Transform mobile phone into full Phone.com extension with cellular and native dialer
Notifications(1)
Email/SMS notifications for incoming calls with Caller ID and details
Phone Numbers(5)
International phone numbers at $4.99/mo or premium at $14.99/mo
Global numbers from multiple countries for international customers
Choose from available local phone numbers
800/888/877/866 and other toll-free number options
Custom memorable phone numbers for business
Productivity(2)
Automatic transcription of video meetings for Pro users
Automatically transcribe voicemail messages to email or text, Pro users only
Quality(1)
Wide-band audio for crystal clear high-definition voice conversations
Reporting(2)
Account-wide snapshot of caller data with new/returning breakdowns, Pro users only
View, track, and filter all incoming, outgoing, fax, and missed calls
Safety(1)
Basic 911 coverage nationwide and E911 where available
Setup(1)
Transfer existing local, toll-free, or international numbers to Phone.com
Support(2)
Dedicated support team available 24/7 via phone, email, and live chat
Fully trained support agents available 24/7 for setup and troubleshooting
Pricing
Basic
- ✓Business Phone Number
- ✓Call, Text, Video, Voicemail
- ✓Mobile & Web Apps
- ✓Video Conferencing
- ✓Call Routing
- ✓Call Forwarding
- ✓Voicemail to Email
- ✓SMS Receive
- ✓Fax Receive
- ✓Conference Calling
- ✓Address Book
- ✓HD Voice
- ✓E911 Service
- ✓50+ features
Plus
- ✓All Basic features
- ✓SMS Send
- ✓Video Meetings
- ✓HIPAA Compliant Video
- ✓IP Phone Connection
- ✓Call Recording ($7.99/mo)
- ✓Extra phone line for faxing
Pro
- ✓All Plus features
- ✓Call Recording (included)
- ✓Call Analytics
- ✓Voicemail Transcription
- ✓Video Meeting Transcription
- ✓Application Integration
- ✓Screen Pops
- ✓Click-to-Dial
Cost Calculator
Keep Paying Phone.com
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 59 features at very easy complexity.
Build vs Buy
Should you build a Phone.com alternative or buy the subscription? Estimate based on 59 features.
Buy Phone.com
Better ValueBuild Your Own
Buying Phone.com saves ~$48,960 over 3 years vs building.
Estimates based on 59 features and a BuildScore of 5/5. Actual costs vary.
Integrations
5 known integrations