Microsoft Teams Phone

Focus on what matters most with AI-generated summaries and insights

Get AI-generated notes, real-time summarization, and call insights with intelligent recap and Copilot in Teams Phone

Promote inclusivity in your calls with accessible features designed to break down barriers, including playback controls, call captions, and transcripts in preferred languages

Review recordings, transcripts, and voicemails at your own pace with playback controls, and see call captions and transcripts in your preferred language

Simplify management with a single admin console

Optimize your network for calling with Call Quality Dashboard insights

Experience clear calling with automatically adjusted audio and video quality

Stay connected from anywhere and be heard clearly with voice isolation to suppress other voices and background noises

Collaboratively manage calls with call forwarding, simultaneous ring, and busy-on-busy settings

Automatically direct calls to the appropriate department or person with call queues and auto attendants

Enhance call queues management, reduce wait times, and optimize customer engagement with the Queues app

Simplify deployment and reduce administrative overhead with shared calling for users who do not need a dedicated phone number

Work efficiently as a team with collaborative calling, including advanced call handling and transfers, call forwarding, simultaneous ring, and busy-on-busy settings

Work smarter with calling in the flow of work

Make and receive video calls over PSTN or internet connection

Make and receive calls with other Teams users or people with public switched telephone network (PSTN) numbers

Track and monitor activity with comprehensive audit logs

Stay compliant with compliance recording solutions certified for Teams

Search and retrieve electronically stored information for legal and compliance purposes

Optimize internal and external customer communications with integrated experiences

Enjoy consistent calling experiences across devices to suit varying needs and budgets

Flexibly shift calls between devices and spaces without interruption

Choose from Teams-certified device options and get a familiar calling experience no matter what device you're using

Extend the value of Teams Phone using advanced capabilities that optimize customer communications with Dynamics 365 Contact Center and third-party, Teams-certified contact center solutions

Integrate your users' mobile identities, assign a single number, and implement a solution that works across networks and devices

Automatically adjust audio and video quality based on available bandwidth and network conditions

Connect your session border controllers (SBC) to Teams Phone to use your own operator

Choose Microsoft as your operator with this all-in-one cloud calling solution

Choose a fully managed solution that is fast and easy to deploy, allowing you to connect phone numbers from participating operators

Trust a financially-backed, 99.999% uptime guarantee for Teams Phone, Teams Calling Plans, and Audio Conferencing

Enhance reliability with proactive network monitoring, automated system optimization, and machine-learning failure detection

Make, receive, and manage phone calls even when there's no access to the internet with Survivable Branch Appliance

Enhance safety and security with emergency calling and security desk notifications

Feel confident that your most sensitive communications are secure with end-to-end encryption

Manage call data retention with comprehensive retention policies

Make any space a flexible, AI-powered workplace