Aircall
aircall.ioBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Cloud-based phone system for modern businesses
How to Replace AircallOverview
Features
40 features across 20 categories
AI Features(3)
Automatic transcription of calls using artificial intelligence for searchable records.
AI-generated insights from call data to identify trends and coaching opportunities.
AI-powered analysis of customer sentiment during calls to identify satisfaction levels.
Access(2)
Native iOS and Android applications for making and receiving calls on mobile devices.
Browser-based phone interface accessible without software installation.
Agent Tools(2)
Real-time information displayed to agents before they answer incoming calls.
Set availability status and automatic call routing based on agent presence.
Analytics(2)
Real-time dashboards and reports on call metrics, performance, and team activity.
Customizable reports on agent productivity, call metrics, and team performance.
Automation(3)
Automatically offer self-service options or callbacks to reduce queue wait times.
Book and schedule callbacks for customers at convenient times.
Create automated workflows to trigger actions based on call events and conditions.
Call Experience(1)
Customize music and messages played while customers are on hold.
Call Management(9)
Route calls to multiple devices or numbers with conditional forwarding rules.
Automatic queue management with customizable wait messages and hold music.
Automatic and manual recording of inbound and outbound calls for quality assurance.
Seamless transfer of calls between team members with warm or cold transfer options.
Display company name or custom number as caller ID when making outbound calls.
Ability to add multiple participants to a call with conference bridging.
Customizable automated menu system to route calls to appropriate departments.
Shared voicemail box accessible by team members for collaborative message handling.
Digital voicemail with transcription and email notification capabilities.
Communication(1)
Send and receive SMS messages alongside phone calls within the platform.
Contact Center(1)
Multi-agent support with call distribution, supervision, and quality monitoring tools.
Core(1)
VoIP-based phone system accessible from any device with internet connection.
Customer Feedback(1)
Post-call surveys to gather customer feedback and satisfaction ratings.
Developer(1)
REST API for building custom integrations and extending Aircall functionality.
Documentation(2)
Complete searchable history of all calls with detailed metadata.
Add notes to calls for context and follow-up information.
Export(1)
Export call logs and recordings in various formats for external analysis.
Integration(3)
Integration with Google Calendar and Outlook to check availability and schedule calls.
Seamless integration with popular CRM platforms to display customer information.
Send real-time call data to external applications via webhook integrations.
Localization(1)
IVR and system interface available in multiple languages.
Organization(1)
Tag calls with custom labels for organization and reporting purposes.
Privacy(1)
Hide personal phone numbers while maintaining call connection history.
Quality Assurance(1)
Supervisors can listen to live calls and coach agents in real-time.
Security(3)
Compliant call recording with encryption and secure storage for regulated industries.
Granular permission management based on user roles and responsibilities.
Enhanced security with two-factor authentication for account access.
Pricing
Starter
- ✓Up to 3 users
- ✓basic call management
- ✓IVR
Professional
Popular- ✓Up to 10 users
- ✓advanced analytics
- ✓custom workflows
Business
- ✓Unlimited users
- ✓contact center features
- ✓call monitoring
Enterprise
- ✓Custom solutions
- ✓dedicated support
- ✓advanced security
Cost Calculator
Keep Paying Aircall
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 40 features at very easy complexity.
Build vs Buy
Should you build a Aircall alternative or buy the subscription? Estimate based on 40 features.
Buy Aircall
Better ValueBuild Your Own
Buying Aircall saves ~$26,160 over 3 years vs building.
Estimates based on 40 features and a BuildScore of 5/5. Actual costs vary.
Integrations
25 known integrations