How to Build Your Own Aircall

Route calls to multiple devices or numbers with conditional forwarding rules.

Automatic queue management with customizable wait messages and hold music.

Automatic and manual recording of inbound and outbound calls for quality assurance.

Seamless transfer of calls between team members with warm or cold transfer options.

Display company name or custom number as caller ID when making outbound calls.

Automatic transcription of calls using artificial intelligence for searchable records.

AI-generated insights from call data to identify trends and coaching opportunities.

AI-powered analysis of customer sentiment during calls to identify satisfaction levels.

Automatically offer self-service options or callbacks to reduce queue wait times.

Book and schedule callbacks for customers at convenient times.

Create automated workflows to trigger actions based on call events and conditions.

Integration with Google Calendar and Outlook to check availability and schedule calls.

Seamless integration with popular CRM platforms to display customer information.

Send real-time call data to external applications via webhook integrations.

Compliant call recording with encryption and secure storage for regulated industries.

Granular permission management based on user roles and responsibilities.

Enhanced security with two-factor authentication for account access.

Native iOS and Android applications for making and receiving calls on mobile devices.

Browser-based phone interface accessible without software installation.

Real-time information displayed to agents before they answer incoming calls.

Set availability status and automatic call routing based on agent presence.

Real-time dashboards and reports on call metrics, performance, and team activity.

Customizable reports on agent productivity, call metrics, and team performance.