CallHippo

Engage customers naturally with adaptive tone, empathy, and real-time understanding that make every call feel human.

Automatic number rotation using AI to prevent spam flagging.

Automatically leave pre-recorded voicemails when calls reach answering machines.

Seamlessly transfer calls to live agents with full context so customers never have to repeat themselves.

Analyzes every conversation delivering sentiment insights, talk-to-listen ratio monitoring, and performance feedback. Reduces agent ramp-up time by 60%.

Boost productivity and improve customer interactions by automating responses with AI-enabled voice assistants.

Identify phone number's timezone before a call and view caller's timezone to reach contacts at optimal times.

Automatically identify and prioritize leads, ask qualifying questions, and connect sales team with ready-to-convert prospects.

Automatically converts call recordings into accurate text, enabling better analysis, documentation, compliance, and faster decision-making.

Autonomous AI that answers calls, qualifies leads, books meetings, and resolves queries — 24/7, in any language.

AI-powered voicemail dropping capability.

Automatically convert voicemail audio to text for faster message review.

Utilize advanced Gen AI LLMs for automatic voice recognition and responses in over 135 languages and dialects.

Expand reach with Multilingual Brand Voice, ensuring consistent and cultural messaging across languages.

One inbox for voice, WhatsApp, SMS, Telegram, email, and Instagram. AI prioritizes conversations and suggests responses.

Personalize every conversation using customer data and dynamic variables to deliver context-rich, one-to-one interactions.

Understand customer emotions and improve interactions by using Sentiment Analysis to gauge and respond to feedback effectively.

Quickly identify key topics with Topic Extraction, helping you understand and act on the most relevant topics in customer conversations.

Give AI agents instant access to company FAQs, ensuring accurate and consistent answers for every customer query.

Get intelligent insights and summarized analytics powered by AI to track performance.

Basic analytics and reporting capabilities.

Gain valuable insights into call metrics, patterns, and trends with advanced call analytics to make better decisions.

Monitor agent performance, measure customer satisfaction, and gain actionable insights with call center analytics.

Categorize call outcomes, helping businesses track performance, optimize workflows, and improve efficiency.

Automatically categorize call outcomes.

Access detailed records of all calls including duration, outcome, recordings, and participant information.

Utilize call scores to identify trends, address issues like long durations or low CSAT, and improve performance.

Shows businesses exactly which marketing efforts are driving people to pick up the phone and call.

Convert call recordings into accurate text transcripts with AI or manual transcription for clear communication and documentation.

AI transcription, sentiment analysis, call scoring, keyword tracking, and actionable insights from every conversation.

Customized reports for tracking team KPIs and performance metrics.

View details about the last call received or made.

Dashboards, call quality metrics, agent scorecards, and custom reports. Decisions backed by data.

Receive automated call reports and analytics summaries delivered to your inbox.

Comprehensive dashboard for monitoring calls and agent performance.

Analyze speech patterns and call quality through advanced analytics.

Balance conversations better by using Talk-to-Listen Ratio to ensure effective communication and understand customer needs.

Set performance targets to track progress and identify top performers with Target vs. Achievement metrics.

Enhance communication with AI dialing, smart call routing, and real-time analytics.

Automatically log every call outcome, tag results, and update your CRM instantly with no manual effort needed.

Set automated reminders for scheduled callbacks so you never miss important follow-ups.

Re-run past campaigns automatically to reconnect with missed leads or follow up with new prospects.

Generates summaries, syncs with Salesforce, HubSpot, or Pipedrive, creates action items, and triggers follow-up sequences. Saves 15-20 min per agent per day.

Trigger automated actions in external systems when specific call events occur.

Streamline communication and boost productivity by automating WhatsApp messages and interactions.

Conduct virtual audio meetings with more than one participant at a time to foster collaboration and effective communication.

Keep callers engaged and create a pleasant waiting experience while on hold with customized On Hold Music.

Warm transfer and conference calling capabilities.

Upload personalized welcome messages for callers to hear when they reach your number.

Voice, SMS, email, and chat unified in one inbox. Meet customers wherever they are with full context.

Collaborate seamlessly with your team using a shared inbox to access and manage emails, messages, and customer inquiries collectively.

Customize the music or messages played when callers connect to set a positive tone for the conversation.

Improve customer interactions with real-time support using WhatsApp Live Chat, providing instant responses.

Collaborate seamlessly with your team using WhatsApp Teams, optimizing communication and ensuring everyone stays connected.

Make phone calls directly from your web browser without installing any apps or using a desk phone.

Handle business calls effectively ensuring incoming calls reach the right person without delays.

Temporarily mute your microphone during calls for private side conversations.

Manage multiple calls simultaneously by placing one on hold while answering another.

Business phone system with HD voice, call forwarding, voicemail, and multi-device support. Works from browser, desktop, or mobile.

Handle multiple inbound or outbound calls simultaneously on the same number.

Set custom caller ID for outbound calls.

Manage multiple lines and calls simultaneously to streamline communication with a feature-rich system.

Ring simultaneously on all your logged-in devices (desktop, mobile, browser) for every call.

Software that lets you make calls, send messages, and join video meetings over the internet using your computer or mobile device.

Unlimited calling minutes within selected countries.

Integration with Salesforce, HubSpot, Slack, Zendesk, Microsoft Teams, Zapier, and more.

Custom configuration for data storage and API usage limits.

Build advanced integrations with your systems—add click-to-call anywhere, sync call data with custom logic.

Embed CallHippo's dialer directly into your CRM or business application.

Elevate call connectivity and empower agents to toggle between multiple telephony providers with Smart Switch.

Seamlessly switch between multiple carrier providers for optimal call quality.

Add a call request widget to your website so visitors can request instant callbacks.

Connect with customers on WhatsApp using your business number.

Send and receive text messages directly from business phone numbers. Share images, videos, and multimedia content via text message.

Create and save message templates for one-click texting with consistent communication.

Receive voicemail messages when calls go unanswered—accessible from any device.

Send pre-recorded messages straight to voicemail without ringing.

Create a professional and personalized experience with tailored messages for callers to leave a lasting impression.

Categorize and label calls for better organization.

Organize and manage calling campaigns with team assignments, scheduling, and performance tracking.

Duplicate settings from one number or user to another for faster configuration.

Organize phone numbers into groups for easier management and routing.

Assign teams to handle calls in sequence. Create separate teams or departments with dedicated settings and routing.

Set individual schedules for each agent to route calls only during their shifts.

Intelligent DID routing using AI.

Route calls automatically to the right department or agent, boosting efficiency and reducing manual handling.

Present customers with a different number every time to evade spam markings and enhance connection rates.

Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments.

Transfer calls without speaking to the recipient first.

Define operating hours for each number to route calls appropriately.

Route calls to agents in a priority sequence until someone answers.

Let users hold calls in a shared lot, allowing any team member to retrieve them easily.

Manage high call volumes efficiently by placing callers in a queue to reduce wait times.

Optimize call handling and route calls to the most suitable agent with intelligent call routing.

Transfer calls between team members and departments.

Provide exceptional customer service by transferring calls to the right department or agent.

Route calls automatically to the correct contact/lead owner based on CRM information.

Set how long each number or agent's phone rings before going to voicemail.

Automatically route incoming calls to mobile or alternative device to never miss calls.

Configure special call handling and greetings for holidays and non-business days.

Allow callers to interact with a menu system using voice inputs and ensure efficient call routing.

Route calls to multiple departments or specialists instantly, keeping conversations smooth and customers satisfied.

Create multi-step phone menus to route callers to the right department or person automatically.

Offer IVR menu options in multiple languages to serve diverse customer bases.

Automatically replace phone numbers to keep calls from being flagged as spam and maintain high connection and answer rates.

Redirect incoming calls to preferred devices or numbers to remain accessible and responsive to prospects and customers.

Route by skills, time zone, language, or availability. Ensure every call reaches the right person.

Boost international call response rates with Smart DID Routing (Direct Inward Dialing). Achieve higher connection rates and enhanced customer engagement.

Seamlessly connects customers to the same agent automatically. Eliminate wasted time re-explaining issues and foster customer loyalty.

Reach prospects at the right time by automatically adjusting calls to their local timezone and DST schedule.

Transfer calls while speaking to the recipient first.

Add an extra security layer by requiring a verification code in addition to your password.

Track all account changes and user actions for security, compliance, and accountability.

Restrict specific incoming or outgoing calls, helping users manage costs, security, and call-related distractions.

Block unwanted callers and spam numbers to keep your team focused on quality conversations.

Control permissions for call recording.

Caller ID reputation is like a credit score for your phone number, determining if carriers mark calls as trusted or spam.

Restrict outbound calls to specific countries to prevent unauthorized international dialing.

Ensure decisions are based on reliable information by using Data Authenticity to verify and maintain data accuracy.

Restrict access to CallHippo by IP address for enhanced security.

Mask phone numbers to protect privacy.

Safeguard the privacy of agents and customers by masking phone numbers during calls.

Assign specific roles with tailored permissions to control what each user can view and manage.

Log in once to access CallHippo and all integrated tools with your company credentials.

Ensure your numbers maintain their integrity and improve your call pickup rates with Spam Watch monitoring.

Assign users different roles and access levels based on their responsibilities to ensure data privacy.

Round-the-clock support availability.

Connect with support agents via live chat for quick assistance.

Personalized guidance for feature activation and better usage of core CallHippo features.

Dedicated support from an account manager.

Tailored support from Legal and Compliance teams for cybersecurity and documentation requirements.

Get developer access and support for software integrations.

Get help via email from support team during business hours.

Regular monthly review of business performance and metrics.

Experience personalized onboarding for a tailored start.

Support via phone.

Priority support with a 1-hour response time guarantee and 24/7 availability.

Service level agreements ensuring uptime and performance guarantees.