How to Build Your Own CallHippo

Intelligent DID routing using AI.

Route calls automatically to the right department or agent, boosting efficiency and reducing manual handling.

Present customers with a different number every time to evade spam markings and enhance connection rates.

Optimize call handling and ensure efficient distribution of incoming calls to the right agents or departments.

Transfer calls without speaking to the recipient first.

Engage customers naturally with adaptive tone, empathy, and real-time understanding that make every call feel human.

Automatic number rotation using AI to prevent spam flagging.

Automatically leave pre-recorded voicemails when calls reach answering machines.

Seamlessly transfer calls to live agents with full context so customers never have to repeat themselves.

Analyzes every conversation delivering sentiment insights, talk-to-listen ratio monitoring, and performance feedback. Reduces agent ramp-up time by 60%.

Get intelligent insights and summarized analytics powered by AI to track performance.

Basic analytics and reporting capabilities.

Gain valuable insights into call metrics, patterns, and trends with advanced call analytics to make better decisions.

Monitor agent performance, measure customer satisfaction, and gain actionable insights with call center analytics.

Categorize call outcomes, helping businesses track performance, optimize workflows, and improve efficiency.

Add an extra security layer by requiring a verification code in addition to your password.

Track all account changes and user actions for security, compliance, and accountability.

Restrict specific incoming or outgoing calls, helping users manage costs, security, and call-related distractions.

Block unwanted callers and spam numbers to keep your team focused on quality conversations.

Control permissions for call recording.

Round-the-clock support availability.

Connect with support agents via live chat for quick assistance.

Personalized guidance for feature activation and better usage of core CallHippo features.

Dedicated support from an account manager.

Tailored support from Legal and Compliance teams for cybersecurity and documentation requirements.

Make phone calls directly from your web browser without installing any apps or using a desk phone.

Handle business calls effectively ensuring incoming calls reach the right person without delays.

Temporarily mute your microphone during calls for private side conversations.

Manage multiple calls simultaneously by placing one on hold while answering another.

Business phone system with HD voice, call forwarding, voicemail, and multi-device support. Works from browser, desktop, or mobile.

Conduct virtual audio meetings with more than one participant at a time to foster collaboration and effective communication.

Keep callers engaged and create a pleasant waiting experience while on hold with customized On Hold Music.

Warm transfer and conference calling capabilities.

Upload personalized welcome messages for callers to hear when they reach your number.

Voice, SMS, email, and chat unified in one inbox. Meet customers wherever they are with full context.

Enhance communication with AI dialing, smart call routing, and real-time analytics.

Automatically log every call outcome, tag results, and update your CRM instantly with no manual effort needed.

Set automated reminders for scheduled callbacks so you never miss important follow-ups.

Re-run past campaigns automatically to reconnect with missed leads or follow up with new prospects.

Generates summaries, syncs with Salesforce, HubSpot, or Pipedrive, creates action items, and triggers follow-up sequences. Saves 15-20 min per agent per day.