Sprinklr

AI-powered assistant for customer service agents

Deploy intelligent AI agents for customer and team automation

Studio for building and customizing AI solutions

AI companion that simplifies work with automation and insights

Create and manage social media ad campaigns

Single interface for agents to manage all customer interactions

Extract insights from customer conversations at scale

Analytics and insights for marketing performance

Comprehensive reporting and business intelligence

Automation workflows to guide agent actions

Enable commerce through conversational channels

Build and manage customer communities

Manage incoming customer inquiries across multiple channels

Execute outbound customer engagement campaigns

Voice channel integration and management

Manage content from creation through archival

Configure data retention policies for compliance

Robust APIs for platform integration and customization

Testing environment for development and experimentation

Capture and analyze 360-degree customer feedback

AI-powered interactive voice response system

Analyze competitor activity and benchmark performance

Analyze geographic and location-based customer insights

Gather insights about product performance and perception

Monitor and analyze social conversations and trends

Extract insights from visual content and imagery

Connect with external systems and applications

AI-powered intelligence for contact center optimization

Centralized repository of customer support information

Monitor and improve agent quality and compliance

Centralized command center for service operations

Real-time supervisor monitoring and management tools

Manage agent schedules, staffing, and performance

Plan and execute content marketing campaigns

Enable employees to amplify brand messaging

Plan, execute and manage outbound campaigns

Coordinate social marketing across distributed teams

Moderate comments on social media ads

Intelligently route customer interactions across channels

Enterprise-grade security features and compliance

Enable customers to resolve issues independently

Deliver service through digital channels

Real-time chat support for customers

Deliver customer support through social media channels

Centralized social media management across channels

Publish and manage content across social channels

Collect customer feedback across all channels