Retently vs Sprinklr
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 47) and more integrations (19 vs 0). Starting price: Retently at $49/mo vs Sprinklr at Contact Sales. Retently has 57 unique features while Sprinklr has 47 unique features, with 0 features in common.
| Retently | Sprinklr | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 47 |
| AI-Powered Features | 3 | 17 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 19 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 50% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Retently | Sprinklr |
|---|---|---|
| AI Agent Platform | ||
| AI+ Studio | ||
| Agent Copilot | ||
| Sprinklr Copilot |
Advertising (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Social Advertising |
Agent Tools (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Unified Agent Desktop |
Analytics (0 vs 3)
| Feature | Retently | Sprinklr |
|---|---|---|
| Conversational Analytics | ||
| Marketing Analytics | ||
| Reporting and Analytics |
Analytics & Reporting (13 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Guided Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Commerce (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Conversational Commerce |
Community (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Community Software |
Contact Center (0 vs 3)
| Feature | Retently | Sprinklr |
|---|---|---|
| Inbound Contact Center | ||
| Outbound Contact Center | ||
| Sprinklr VoiceConnect |
Content Management (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Content Lifecycle Management |
Data Management (5 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Active Data Retention | ||
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Development (0 vs 2)
| Feature | Retently | Sprinklr |
|---|---|---|
| APIs | ||
| Sandbox |
Feedback (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Customer Feedback Management |
Feedback Management (2 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
IVR (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Conversational IVR |
Implementation (1 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Data Migration Concierge |
Insights (0 vs 5)
| Feature | Retently | Sprinklr |
|---|---|---|
| Competitive Insights and Benchmarking | ||
| Location Insights | ||
| Product Insights | ||
| Social Listening | ||
| Visual Insights |
Integration (1 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Integrations | ||
| REST API |
Intelligence (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Contact Center Intelligence |
Knowledge Management (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Knowledge Base Platform |
Management (0 vs 4)
| Feature | Retently | Sprinklr |
|---|---|---|
| Quality Management | ||
| Service Command Center | ||
| Supervisor Console | ||
| Workforce Management |
Marketing (0 vs 4)
| Feature | Retently | Sprinklr |
|---|---|---|
| Content Marketing and Campaign Planning | ||
| Employee Advocacy | ||
| Outbound Campaign Management | ||
| Social Marketing for Distributed Teams |
Moderation (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Ad Comment Moderation |
Notifications (1 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Email & Slack Alerts |
Routing (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Omnichannel Routing |
Security (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Security |
Service (0 vs 4)
| Feature | Retently | Sprinklr |
|---|---|---|
| Customer Self-Service | ||
| Digital Customer Service | ||
| Live Chat Support | ||
| Social Customer Service |
Social Media (0 vs 2)
| Feature | Retently | Sprinklr |
|---|---|---|
| Social Media Management | ||
| Social Publishing and Engagement |
Survey Channels (7 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | Sprinklr |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Surveys (0 vs 1)
| Feature | Retently | Sprinklr |
|---|---|---|
| Omnichannel Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in Sprinklr (47)
Social Advertising
Unified Agent Desktop
Agent Copilot
AI Agent Platform
AI+ Studio
Sprinklr Copilot
Conversational Analytics
Marketing Analytics
Reporting and Analytics
Guided Workflows
Conversational Commerce
Community Software
Inbound Contact Center
Outbound Contact Center
Sprinklr VoiceConnect
Content Lifecycle Management
Active Data Retention
APIs
Sandbox
Customer Feedback Management
+ 27 more unique features
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