Dialpad

Centralized management of users, settings, and billing.

Manage multiple office locations or departments from one account.

Real-time AI coaching during calls to guide agents and improve customer interactions.

Automatic note generation during calls capturing key information and decisions.

Supervisors can listen to live calls or join them for coaching.

Automatically displays customer information during incoming calls for context.

Detailed metrics on individual agent productivity and quality.

AI-powered insights identifying trends and improvement opportunities from call data.

Comprehensive analytics on call volume, duration, quality, and agent performance.

AI analyzes customer sentiment during calls to identify satisfaction and escalation risks.

Detailed reports on platform usage, minutes, and costs.

Drag-and-drop interactive voice response system for call routing and automation.

Real-time availability status across the platform and integrations.

Shared calendar showing team member availability and time off.

Secure recording with compliance features for regulated industries.

Visual queue display showing wait times and agent availability.

Allow customers to request callbacks instead of waiting in queue.

Omnichannel contact center platform supporting phone, chat, email, and social media.

Add custom data fields for customer records and call notes.

White-label Dialpad with custom branding and domain.

Comprehensive REST API for integrations and custom applications.

Receive faxes as email attachments with cloud storage.

Use Dialpad with existing phone systems via SIP trunking.

Seamless integration with major CRM platforms for customer data access.

Interface and features available in multiple languages for global teams.

Automatic AI-generated summaries and action items from video meetings.

Host multi-party calls with up to 100+ participants.

Built-in HD video conferencing with screen sharing and recording capabilities.

Sync and manage emails within Dialpad for unified communication.

Persistent team chat with file sharing, search, and conversation history.

Full-featured iOS and Android apps for calls, messaging, and video conferencing on the go.

Control outbound caller ID with multiple verified numbers.

Get local, toll-free, or international virtual phone numbers for your business.

Block certain numbers or number patterns from calling in.

End-to-end encryption for sensitive call recordings.

Enterprise single sign-on with SAML 2.0 support for security.