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Microsoft Dynamics 365

dynamics.microsoft.com/en-us/gp/overview
CRM
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The new era of AI-powered business

How to Replace Microsoft Dynamics 365
Compare:vs Salesmatevs Vtigervs vcita

Overview

Microsoft Dynamics 365 is an agentic CRM and ERP solution that connects teams, processes, and data across organizations to create exceptional customer experiences and operational agility. It enables businesses to adapt and innovate with AI-powered applications for sales, service, finance, and supply chain operations. The platform transforms how work gets done by combining intelligent agents with business applications.

Features

15 features across 14 categories

AI(1)

Agentic AI AgentsAI

AI agents that handle essential business tasks and autonomous processes

Also in: monday.com, Notion, Airtable

AI/CRM(1)

Customer Journey PersonalizationAI

Create more personalized customer journeys with next-generation AI

AI/Field Service(1)

Field Service AIAI

Empower frontline teams with generative AI, IoT, and mixed reality

AI/Finance(1)

Financial AI and AutomationAI

Build financial and operational agility using AI and automation

AI/Integration(1)

Model Context Protocol (MCP) ServersAI

Enhance AI agent collaboration with MCP servers for Dynamics 365

Also in: Zoho ManageEngine ServiceDesk Plus

AI/Service(1)

Generative AI for Customer ServiceAI

Resolve issues faster using generative AI and automation

AI/Supply Chain(1)

Supply Chain IntelligenceAI

Navigate disruption and be more resilient with proactive, AI-powered insights

Analytics(1)

Customer Data Platform

Dynamics 365 Customer Insights for comprehensive customer understanding

Also in: Hugging Face, Notion, Smartsheet

Analytics/AI(1)

Real-time Customer InsightsAI

Understand customers and personalize journeys using AI and real-time insights

Automation(1)

Automation Workflows

Automate business processes and workflows across the organization

Integration(2)

Data Integration and Connectivity

Connect teams, processes, and data across entire organization

IoT Integration

Integrate IoT devices with field service operations

Integration/Customization(1)

Marketplace Apps

Customize Dynamics 365 with industry-leading apps from Microsoft Marketplace

Sales(1)

Sales AccelerationAI

Close more deals and deepen customer relationships with AI assistance

Technology(1)

Mixed Reality Support

Empower field teams with mixed reality capabilities

Cost Calculator

Pricing data not available for Microsoft Dynamics 365. Check their website for current pricing.

Build vs Buy

Should you build a Microsoft Dynamics 365 alternative or buy the subscription? Estimate based on 15 features.

Buy Microsoft Dynamics 365

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Microsoft Dynamics 365 saves ~$18,480 over 3 years vs building.

Estimates based on 15 features and a BuildScore of 5/5. Actual costs vary.

Integrations

1 known integrations

Microsoft Marketplace