Microsoft Dynamics 365 vs Salesmate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 offers fewer features (15 vs 108) and fewer integrations (1 vs 22). Starting price: Microsoft Dynamics 365 at Contact Sales vs Salesmate at $23/mo. Microsoft Dynamics 365 has 15 unique features while Salesmate has 108 unique features, with 0 features in common.
| Microsoft Dynamics 365 | Salesmate | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 15 | 108 |
| AI-Powered Features | 9 | 17 |
| Starting Price | Contact Sales | $23/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 1 | 22 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 100% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Agentic AI Agents |
AI & Automation (0 vs 11)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
AI/CRM (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Customer Journey Personalization |
AI/Field Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Field Service AI |
AI/Finance (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Financial AI and Automation |
AI/Integration (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Model Context Protocol (MCP) Servers |
AI/Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Generative AI for Customer Service |
AI/Supply Chain (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Supply Chain Intelligence |
Activity Management (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Team Management |
Analytics (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Customer Data Platform |
Analytics/AI (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Real-time Customer Insights |
Automation (1 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Auto Assignments | ||
| Automation Workflows | ||
| Extra Smart Flow Credits | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue |
Calendar (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calendar Management |
Call Management (0 vs 9)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Collaboration (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Team Inbox |
Communication (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calling and Texting | ||
| Conversation Inbox | ||
| Texts |
Contact Management (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Customization (0 vs 7)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones |
Data Management (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Custom Duplicate Management |
Document Management (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Documents |
Email Analytics (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Email Metrics |
Email Integration (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| 2-Way Email Sync |
Email Management (0 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Email Campaign |
Infrastructure (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Dedicated IP |
Integration (2 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Data Integration and Connectivity | ||
| IoT Integration |
Integration/Customization (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Marketplace Apps |
Lead Capture (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Marketing Analytics (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Marketing Insights |
Marketing Automation (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| AB Testing |
Messaging (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Mobile CRM |
Reporting & Analytics (0 vs 13)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Sales Acceleration |
Sales Management (0 vs 5)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (0 vs 2)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security & Compliance (0 vs 1)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Audit Logs |
Security & Permissions (0 vs 4)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Support & Training (0 vs 4)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (0 vs 3)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (0 vs 6)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Technology (1 vs 0)
| Feature | Microsoft Dynamics 365 | Salesmate |
|---|---|---|
| Mixed Reality Support |
Unique Features
Only in Microsoft Dynamics 365 (15)
Agentic AI Agents
Customer Journey Personalization
Field Service AI
Financial AI and Automation
Model Context Protocol (MCP) Servers
Generative AI for Customer Service
Supply Chain Intelligence
Customer Data Platform
Real-time Customer Insights
Automation Workflows
Data Integration and Connectivity
IoT Integration
Marketplace Apps
Sales Acceleration
Mixed Reality Support
Only in Salesmate (108)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Sequences
Sequences
Smart Flows
Smart Queue
+ 88 more unique features
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