SaaSipedia

SurveyMonkey

usabilla.com
Customer Success
Weekend Project

Put customer experience at the heart of your business

How to Replace SurveyMonkey
Compare:vs Zonka Feedbackvs Survicatevs Retently

Overview

SurveyMonkey is a customer experience platform that helps organizations get insights to delight and retain customers, and drive revenue growth. It provides tools to measure, analyze, and close CX gaps across product, marketing, and customer service through surveys and feedback collection.

Features

17 features across 10 categories

Analytics(1)

Intuitive Analysis Features

Get customer insights with speed and confidence through easy analysis tools

Also in: Hugging Face, Notion, Smartsheet

Collaboration(1)

Real-time CollaborationPremium

Real-time collaboration features for teams to work together on surveys and insights

Also in: Notion, Airtable, Obsidian

Customization(1)

Branding ControlsPremium

Customize surveys with your brand identity and controls

Also in: monday.com, Obsidian, Smartsheet

Feedback Collection(4)

Customer Service Feedback

Evaluate customer support interactions and act on issues faster

Event Feedback

Create experiences that attract attendees and keep them coming back with pre- and post-event feedback

Purchase Feedback

Measure purchase satisfaction to help reduce friction in the buying process

Website Feedback

Survey your user base on security, design, and more to create digital experiences that delight

Also in: Delighted, Uservoice, CustomerGauge

Integration(1)

Multi-integration SupportPremium

Integrate data into 200+ business systems to bring all insights together

Also in: monday.com, Notion, Airtable

Measurement(3)

Customer Effort Score (CES)

Use customer effort score insights to improve processes and minimize costly repeat interactions

Customer Satisfaction (CSAT)

Measure customer satisfaction after key interactions to pinpoint areas for improvement

NPS Programs

Measure how customers perceive your brand through relational and transactional Net Promoter Score

Also in: AppsFlyer, Branch, Infillion MediaMath

Product Feedback(1)

Product Development Feedback

Pressure test and optimize your products to drive ROI and customer loyalty

Research(2)

Market ResearchPremium

Get insights from your target audience in minutes with SurveyMonkey Audience

Voice of Customer (VOC) Research

Build and scale voice of the customer research to understand what's working and opportunities to act

Also in: Justinmind, MarketMuse, InVision

Security(1)

Secure Access ControlsPremium

Secure access and admin tools for enterprise organizations

Survey Creation(2)

Survey Templates

Pre-built templates for quick survey creation and faster deployment

Unlimited Surveys

Create unlimited surveys to collect customer feedback

Pricing

Basic

Free
  • ✓Unlimited surveys
  • ✓25 free responses per survey

Individuals

View individual plans
  • ✓Advanced tools
  • ✓Flexible plan
  • ✓Feature-rich

Teams

View team plans
  • ✓Great survey tools
  • ✓Branding controls
  • ✓Real-time collaboration

Enterprise

Contact sales
  • ✓Secure access
  • ✓Admin tools
  • ✓Powerful integrations at scale

Cost Calculator

Pricing data not available for SurveyMonkey. Check their website for current pricing.

Build vs Buy

Should you build a SurveyMonkey alternative or buy the subscription? Estimate based on 17 features.

Buy SurveyMonkey

Better Value
Monthly costContact Sales
3-year totalVaries
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying SurveyMonkey saves ~$18,480 over 3 years vs building.

Estimates based on 17 features and a BuildScore of 5/5. Actual costs vary.

Integrations

5 known integrations

BoxMarketoPower BISalesforceTableau