Delighted
delighted.comBuild Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Customer feedback and NPS software built for growing companies
How to Replace DelightedOverview
Features
41 features across 17 categories
Administration(2)
Comprehensive audit trail tracking all user actions and data changes.
Manage team permissions and access levels with granular role controls.
Alerts(1)
Instant notifications when detractors submit feedback to enable quick response.
Analytics(10)
Filter survey responses by multiple criteria for detailed analysis.
Automatically analyze open-ended responses using machine learning to extract key themes.
Compare your NPS and satisfaction metrics against industry benchmarks.
Create and schedule custom reports tailored to your business needs.
Segment customers by attributes, behavior, and feedback scores for targeted actions.
Detailed analysis of promoters, passives, and detractors with actionable insights.
Use machine learning to predict future churn and satisfaction trends.
Comprehensive dashboard for tracking all key metrics and KPIs.
Visualize sentiment trends and identify key drivers of customer satisfaction.
Track NPS and satisfaction metrics over time to identify improvement trends.
Automation(2)
Create automated actions based on survey responses and customer segments.
Schedule surveys to send at optimal times based on customer timezone or behavior.
Collaboration(1)
Share insights and collaborate with team members on feedback analysis.
Content Management(2)
Review and moderate open-ended feedback before publishing or sharing.
Display customer testimonials and feedback on public or internal pages.
Customization(2)
White-label surveys and feedback forms with custom branding.
Use your own domain for branded survey links and feedback forms.
Data Management(1)
Export survey data and analytics in multiple formats for further analysis.
Distribution(1)
Send surveys via email, SMS, web, and in-app to reach customers where they are.
Feedback Collection(2)
Collect email addresses and contact information through feedback forms.
Embed in-app and on-site feedback forms to collect real-time customer insights.
Integration(1)
Full API access for custom integrations and data extraction.
Localization(1)
Create surveys in multiple languages to reach global audiences.
Mobile(1)
Monitor feedback and respond to customers on-the-go with native iOS and Android apps.
Response Management(2)
Systematically track and manage follow-ups with customers based on feedback.
Track individual responses and follow up with respondents directly.
Security(2)
SOC 2 Type II certified with GDPR and CCPA compliance for data protection.
Single sign-on support for enterprise security and account management.
Support(2)
Dedicated onboarding sessions and training for enterprise customers.
Priority access to customer support team via email, chat, and phone.
Surveys(8)
Gauge effort required for customer interactions with Customer Effort Score surveys.
Create dynamic surveys with branching logic based on respondent answers.
Measure customer satisfaction with targeted CSAT (Customer Satisfaction) surveys.
Automated Net Promoter Score surveys to measure customer loyalty and satisfaction.
Library of pre-vetted survey questions based on industry best practices.
Optimize timing and frequency of surveys to maximize completion rates.
Drag-and-drop interface to create custom surveys and questionnaires.
Pre-built survey templates for common use cases like onboarding and support.
Pricing
Free
- ✓Basic NPS and CSAT surveys
- ✓up to 1
- ✓000 responses/month
Pro
- ✓Advanced surveys
- ✓sentiment analysis
- ✓integrations
Premium
Popular- ✓All Pro features
- ✓custom branding
- ✓priority support
Enterprise
- ✓Unlimited everything
- ✓dedicated support
- ✓SSO
- ✓custom integrations
Cost Calculator
Keep Paying Delighted
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 41 features at very easy complexity.
Build vs Buy
Should you build a Delighted alternative or buy the subscription? Estimate based on 41 features.
Buy Delighted
Better ValueBuild Your Own
Buying Delighted saves ~$27,960 over 3 years vs building.
Estimates based on 41 features and a BuildScore of 5/5. Actual costs vary.
Integrations
28 known integrations