How to Build Your Own Delighted
Replace Delighted with a custom build. Customer feedback and NPS software built for growing companies
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 41 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 41 features
Analytics(10 features)
Filter survey responses by multiple criteria for detailed analysis.
Automatically analyze open-ended responses using machine learning to extract key themes.
Compare your NPS and satisfaction metrics against industry benchmarks.
Create and schedule custom reports tailored to your business needs.
Segment customers by attributes, behavior, and feedback scores for targeted actions.
+5 more in this category
Surveys(8 features)
Gauge effort required for customer interactions with Customer Effort Score surveys.
Create dynamic surveys with branching logic based on respondent answers.
Measure customer satisfaction with targeted CSAT (Customer Satisfaction) surveys.
Automated Net Promoter Score surveys to measure customer loyalty and satisfaction.
Library of pre-vetted survey questions based on industry best practices.
+3 more in this category
Administration(2 features)
Comprehensive audit trail tracking all user actions and data changes.
Manage team permissions and access levels with granular role controls.
Automation(2 features)
Create automated actions based on survey responses and customer segments.
Schedule surveys to send at optimal times based on customer timezone or behavior.
Content Management(2 features)
Review and moderate open-ended feedback before publishing or sharing.
Display customer testimonials and feedback on public or internal pages.
Customization(2 features)
White-label surveys and feedback forms with custom branding.
Use your own domain for branded survey links and feedback forms.
Feedback Collection(2 features)
Collect email addresses and contact information through feedback forms.
Embed in-app and on-site feedback forms to collect real-time customer insights.
Response Management(2 features)
Systematically track and manage follow-ups with customers based on feedback.
Track individual responses and follow up with respondents directly.
Cost Calculator
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Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 41 features at very easy complexity.