Delighted vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 72) and more integrations (28 vs 25). Starting price: Delighted at $25/mo vs Zonka Feedback at Contact Sales. Delighted has 37 unique features while Zonka Feedback has 68 unique features, with 4 features in common.
| Delighted | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 72 |
| AI-Powered Features | 4 | 6 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 28 | 25 |
| Shared Features | 4 | |
| Shared Integrations | 11 | |
| Data Quality | 71% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Administration (2 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 5)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Contact & User Journey Tracking | ||
| Custom Reports | ||
| Customer Feedback Analytics | ||
| Customer Segmentation | ||
| Location & Frontline Analytics | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Product Feedback Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Support Feedback Analytics | ||
| Trend Analysis |
Automation (2 vs 3)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Automated Workflows | ||
| CX Automation & Workflows | ||
| Case Management | ||
| Survey Scheduling | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (1 vs 3)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Content Management (2 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 2)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Branding | ||
| Custom Domain | ||
| Custom Setup & Taxonomy |
Data Management (1 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Data Export | ||
| Historical Data Import |
Device Management (0 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Distribution (1 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 3)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Email Capture | ||
| Feedback Forms | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (1 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| API Access | ||
| API Access & Webhooks |
Localization (1 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Reporting (0 vs 11)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Response Management (2 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (2 vs 3)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control | ||
| SSO Integration |
Support (2 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Survey Distribution (0 vs 8)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Surveys (8 vs 0)
| Feature | Delighted | Zonka Feedback |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Unique Features
Only in Delighted (37)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
AI-Powered Sentiment Analysis
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Automated Workflows
Survey Scheduling
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Data Export
Multi-Channel Distribution
+ 17 more unique features
Only in Zonka Feedback (68)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
+ 48 more unique features
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