Delighted vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Delighted offers fewer features (41 vs 57) and more integrations (28 vs 19). Starting price: Delighted at $25/mo vs Retently at $49/mo. Delighted has 36 unique features while Retently has 52 unique features, with 5 features in common.
| Delighted | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 41 | 57 |
| AI-Powered Features | 4 | 3 |
| Starting Price | $25/mo | $49/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 28 | 19 |
| Shared Features | 5 | |
| Shared Integrations | 11 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
Administration (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Alerts (1 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Real-Time Alerts |
Analytics (10 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| AI-Powered Sentiment Analysis | ||
| Advanced Filtering | ||
| Benchmarking | ||
| Custom Reports | ||
| Customer Segmentation | ||
| Net Promoter Analysis | ||
| Predictive Analytics | ||
| Reporting Dashboard | ||
| Sentiment Analysis Dashboard | ||
| Trend Analysis |
Analytics & Reporting (0 vs 13)
| Feature | Delighted | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Delighted | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Automated Workflows | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Survey Scheduling | ||
| Webhook Events |
Collaboration (1 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Team Collaboration |
Content Management (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Comment Moderation | ||
| Feedback Wall |
Customization (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Custom Branding | ||
| Custom Domain |
Data Management (1 vs 5)
| Feature | Delighted | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Distribution (1 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Multi-Channel Distribution |
Feedback Collection (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Email Capture | ||
| Feedback Forms |
Feedback Management (0 vs 2)
| Feature | Delighted | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Delighted | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Delighted | Retently |
|---|---|---|
| API Access | ||
| REST API |
Localization (1 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Multi-Language Support |
Mobile (1 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Delighted | Retently |
|---|---|---|
| Email & Slack Alerts |
Response Management (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Closed-Loop Feedback | ||
| Response Tracking |
Security (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Data Security & Compliance | ||
| SSO Integration |
Support (2 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| Onboarding & Training | ||
| Priority Support |
Survey Channels (0 vs 7)
| Feature | Delighted | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Delighted | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Delighted | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Delighted | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Delighted | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Surveys (8 vs 0)
| Feature | Delighted | Retently |
|---|---|---|
| CES Surveys | ||
| CSAT Surveys | ||
| Conditional Logic | ||
| NPS Surveys | ||
| Question Bank | ||
| Response Rate Optimization | ||
| Survey Builder | ||
| Survey Templates |
Unique Features
Only in Delighted (36)
Audit Logs
Role-Based Access Control
Real-Time Alerts
Advanced Filtering
Benchmarking
Custom Reports
Customer Segmentation
Net Promoter Analysis
Predictive Analytics
Reporting Dashboard
Sentiment Analysis Dashboard
Trend Analysis
Automated Workflows
Survey Scheduling
Team Collaboration
Comment Moderation
Feedback Wall
Custom Branding
Custom Domain
Multi-Channel Distribution
+ 16 more unique features
Only in Retently (52)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
Antivirus Detection
+ 32 more unique features
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