SurveyMonkey vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
SurveyMonkey offers fewer features (17 vs 72) and fewer integrations (5 vs 25). Starting price: SurveyMonkey at Free vs Zonka Feedback at Contact Sales. SurveyMonkey has 17 unique features while Zonka Feedback has 72 unique features, with 0 features in common.
| SurveyMonkey | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 17 | 72 |
| AI-Powered Features | 0 | 6 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 4 | 3 |
| Integrations | 5 | 25 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (1 vs 5)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Intuitive Analysis Features | ||
| Location & Frontline Analytics | ||
| Product Feedback Analytics | ||
| Support Feedback Analytics |
Automation (0 vs 3)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (1 vs 3)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Real-time Collaboration | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (1 vs 2)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Branding Controls | ||
| Custom Setup & Taxonomy |
Data Management (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Historical Data Import |
Device Management (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Feedback Collection (4 vs 3)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Customer Service Feedback | ||
| Digital Feedback Capture | ||
| Event Feedback | ||
| Feedback SDK | ||
| Pre-Capture Data | ||
| Purchase Feedback | ||
| Website Feedback |
Feedback Management (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (1 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| API Access & Webhooks | ||
| Multi-integration Support |
Measurement (3 vs 0)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Notifications (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Product Feedback (1 vs 0)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Product Development Feedback |
Reporting (0 vs 11)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Research (2 vs 0)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Security (1 vs 3)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| SSO & Access Control | ||
| Secure Access Controls |
Survey Creation (2 vs 0)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Survey Distribution (0 vs 8)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | SurveyMonkey | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Unique Features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
Only in Zonka Feedback (72)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Sentiment Analysis
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Task Management
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
+ 52 more unique features
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