Retently vs SurveyMonkey
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Retently offers more features (57 vs 17) and more integrations (19 vs 5). Starting price: Retently at $49/mo vs SurveyMonkey at Free. Retently has 57 unique features while SurveyMonkey has 17 unique features, with 0 features in common.
| Retently | SurveyMonkey | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 57 | 17 |
| AI-Powered Features | 3 | 0 |
| Starting Price | $49/mo | Free |
| Pricing Tiers | 3 | 4 |
| Integrations | 19 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
Analytics (0 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Intuitive Analysis Features |
Analytics & Reporting (13 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (7 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration (0 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Real-time Collaboration |
Customization (0 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Branding Controls |
Data Management (5 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Collection (0 vs 4)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Customer Service Feedback | ||
| Event Feedback | ||
| Purchase Feedback | ||
| Website Feedback |
Feedback Management (2 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (1 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Data Migration Concierge |
Integration (1 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Multi-integration Support | ||
| REST API |
Measurement (0 vs 3)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) | ||
| NPS Programs |
Notifications (1 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Email & Slack Alerts |
Product Feedback (0 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Product Development Feedback |
Research (0 vs 2)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Market Research | ||
| Voice of Customer (VOC) Research |
Security (0 vs 1)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Secure Access Controls |
Survey Channels (7 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Creation (0 vs 2)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Survey Templates | ||
| Unlimited Surveys |
Survey Customization (6 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (9 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (1 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| A/B Testing |
Survey Types (4 vs 0)
| Feature | Retently | SurveyMonkey |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
Only in SurveyMonkey (17)
Intuitive Analysis Features
Real-time Collaboration
Branding Controls
Customer Service Feedback
Event Feedback
Purchase Feedback
Website Feedback
Multi-integration Support
Customer Effort Score (CES)
Customer Satisfaction (CSAT)
NPS Programs
Product Development Feedback
Market Research
Voice of Customer (VOC) Research
Secure Access Controls
Survey Templates
Unlimited Surveys
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