GoTo Connect
goto.com/connectBuild Difficulty: 3/5
Plan for 1-2 weeks of building with AI assistance
All-in-one, AI-powered cloud communications
How to Replace GoTo ConnectOverview
Features
110 features across 11 categories
AI(11)
AI-powered summaries of each call to never forget what was said
Automatic transcription of call recordings powered by AI
AI analysis of chat conversations for insights
AI-powered summaries of meetings
AI-powered optimization of communications
AI-powered virtual receptionist that handles incoming calls 24/7, automating tasks across digital and voice channels
Capture and track customer sentiment across phone calls, texts, and social media
Monitor topics across calls, texts, and social media to address customer concerns
Track topics across communications to identify trends and concerns
Automated summaries of customer interactions
AI-powered tools to help supervisors manage team performance
Administration(9)
Unified call management across the phone system
Define custom roles and permission levels
Centralized management of devices and endpoints
AI-powered platform intelligence
Manage multiple office locations from one admin hub
SSO authentication for enterprise security
Library of pre-recorded sound clips for IVR
Text-to-speech capability for announcements and messages
Single admin hub to oversee devices, channels, analytics, and agents
Analytics & Reporting(11)
Analytics and insights into communications
Detailed reports on call activity and metrics
Analytics and optimization for call routing
Create custom dashboards for your analytics
Advanced reporting capabilities and dashboards
Detailed information about customer interactions
Alerts for system issues before they impact users
Reports with real-time and historical data
Reports on SMS usage and activity
Track SMS and MMS message delivery status
Dashboard showing system health and status
Contact Center(17)
Dashboard for agents to manage their work
Built-in softphone for agents to handle calls
Streamlined call management interface for receptionists
Automatic callback when agent becomes available
Automated outbound dialing for campaigns
Campaign management for outbound calls
Tag calls with disposition codes for tracking
Structured wrap-up process after calls
Agent and customer can browse websites together
Custom on-hold music and ringback tones
AI-powered call routing for contact center
Supervisor tools to monitor and coach agent performance
Announce queue position to waiting callers
Set call priority for VIP customers
Advanced ring strategy for call distribution
Assign skills to agents for intelligent routing
Tag conversations and interactions for organization
Customer Experience(10)
Pre-built templates for customer campaigns
AI-powered chat assistant for customer support
Segment customers into groups for targeted campaigns
Create custom fields for storing customer information
Create custom surveys for customer feedback
Connect Facebook and Instagram Messenger for customer communication
Team inbox for tracking and managing customer conversations
Launch SMS and MMS marketing campaigns
Chat widget for website customer support
Customer communication via WhatsApp
Integration(4)
Support for advanced integrations with enterprise tools
Automatic call logging in CRM and business applications
Support for basic third-party integrations
Click-to-call functionality in integrated applications
Meetings & Video(12)
Divide meeting participants into breakout rooms
Automatic closed captions for meetings
Meeting participants can use emoji and audio reactions
Encrypted video meetings for security
Customizable meeting layout options
Connect room systems via H.323 or SIP protocol
Record meetings locally or to the cloud
Assign multiple co-organizers to meetings
Automatic transcription of meeting recordings
Integration with Miro whiteboarding tool
Localized meeting transcripts in multiple languages
Video meetings with up to 250 participants
Messaging(3)
Automation for SMS messaging campaigns
Send and receive SMS and MMS messages
Built-in team messaging with file sharing capabilities
Platform(4)
High availability with 99.999% uptime SLA
Make and receive calls from any device with internet access
Native applications for mobile and desktop devices
Easily scale by adding users, phone numbers, channels, and features
Support(1)
Around-the-clock customer support with #1 customer-rated service
Voice & Call Management(28)
Unlimited automated attendants to route calls
Filter and manage incoming calls
Forward calls to different numbers and devices
Advanced call handling capabilities
Place calls on hold with custom messaging
Unlimited call queues for managing incoming calls
Record calls for training and compliance purposes
Award-winning, cloud-based business phone system with softphone capabilities and SMS
Create custom messages and greetings for callers
Unlimited customizable dial plans for your business with drag-and-drop visual interface
Directory for callers to find employees by name
Emergency calling with 911 support
Free calling to 50+ countries included
Cloud-hosted VoIP phone service
Allow employees to use any desk phone as their own
Internal intercom communication
Support for local, toll-free, and custom vanity phone numbers
Unified system across multiple office locations
Port existing business phone numbers to GoTo Connect
Page employees across the system
Create extensions for different departments or employees
Unlimited recorded greetings for your phone system
Unlimited ring groups for call distribution
Intelligent call routing to direct calls appropriately
1,000 free shared toll-free minutes across account
Send and receive faxes through the cloud
Cloud-based voicemail management
Receive voicemail transcriptions via email
Pricing
Phone System
- ✓Free calls to 50 countries
- ✓Unlimited auto attendants and call queues
- ✓Customizable dial plans for your business
- ✓Video meetings with up to 250 participants
- ✓Mobile and desktop applications
- ✓24/7 support with 99.999% reliability
- ✓Unlimited smart call routing
- ✓Recorded greetings
- ✓Customizable dial plans
- ✓Ring groups
- ✓Call recording
- ✓Multi-site compatible
- ✓Local and cloud meeting recording
- ✓Team messaging with file sharing
- ✓SMS & MMS
- ✓System health dashboard
- ✓Real-time & historical reports
- ✓Customizable dashboards
- ✓Call reports
- ✓Single sign-on
- ✓Device management
- ✓Custom roles and permissions
- ✓Text-to-speech
- ✓Sound clips
Customer Experience (CX)
Popular- ✓Everything in Phone System plus
- ✓WhatsApp, social, SMS campaigns, web chat, and surveys
- ✓Team inbox for tracking and managing every customer
- ✓Enhanced reporting, AI call summaries, and dashboards
- ✓Attendant console for streamlined call management
- ✓Integrations with ServiceNow, Zendesk, and more
- ✓Facebook & Instagram Messenger channel
- ✓SMS & MMS campaigns
- ✓Custom surveys
- ✓Custom contact fields
- ✓Contact segmentation
- ✓Chat assistant
- ✓Analytics
- ✓Call routing optimizer & analytics
Contact Center
- ✓Everything in CX plus
- ✓AI chat analysis and supervisor reporting tools
- ✓Agent dashboard and integrated softphone
- ✓Skills assignment, tagging, and priority routing
- ✓Call wrap up, auto queue callback, and auto dialer
- ✓Agent monitoring, coaching, and co-browsing
- ✓Custom ringback music and ring strategy options
- ✓Intelligent call routing
- ✓Call campaign
- ✓Position announcement & frequency
- ✓Call dispositions
- ✓Skill assignment
- ✓Tag management
- ✓Priority management
- ✓Call wrap-up
- ✓Monitor & coach agents
- ✓Agent softphone
- ✓Agent dashboard
- ✓Auto queue callback
- ✓Auto-dialer
- ✓Co-browsing
Cost Calculator
Pricing data not available for GoTo Connect. Check their website for current pricing.
Build vs Buy
Should you build a GoTo Connect alternative or buy the subscription? Estimate based on 110 features.
Buy GoTo Connect
Better ValueBuild Your Own
Buying GoTo Connect saves ~$203,280 over 3 years vs building.
Estimates based on 110 features and a BuildScore of 3/5. Actual costs vary.
Integrations
6 known integrations