GoTo Connect vs Intermedia Unite
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GoTo Connect offers more features (110 vs 78) and fewer integrations (6 vs 16). Starting price: GoTo Connect at Contact Sales vs Intermedia Unite at $27.99/mo. GoTo Connect has 103 unique features while Intermedia Unite has 71 unique features, with 7 features in common.
| GoTo Connect | Intermedia Unite | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 110 | 78 |
| AI-Powered Features | 14 | 7 |
| Starting Price | Contact Sales | $27.99/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 6 | 16 |
| Shared Features | 7 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (11 vs 5)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| AI Assistant | ||
| AI Call Recap | ||
| AI Call Summary | ||
| AI Call Transcripts | ||
| AI Chat Analysis | ||
| AI Coaching | ||
| AI Meeting Recap | ||
| AI Meeting Summary | ||
| AI Optimization | ||
| AI Receptionist | ||
| AI Sentiment Analysis | ||
| AI Topic Detection | ||
| AI Topic Monitoring | ||
| AI Topics & Trends | ||
| Interaction Summaries |
Administration (9 vs 3)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Call Management & Phone System | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| GoPilot AI | ||
| Multi-Site Admin & Management | ||
| Single Control Panel | ||
| Single Sign-On | ||
| Sound Clips | ||
| Text-To-Speech | ||
| Unified Admin | ||
| User Management |
Analytics (0 vs 4)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Analytics & Reporting | ||
| Call History | ||
| QoS Dashboard | ||
| Service Adoption Dashboard |
Analytics & Reporting (11 vs 0)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Analytics | ||
| Call Reports | ||
| Call Routing Optimizer & Analytics | ||
| Customizable Dashboards | ||
| Enhanced Reporting | ||
| Interaction Details | ||
| Proactive System Alerts | ||
| Real-Time & Historical Reports | ||
| SMS Usage Reports | ||
| SMS/MMS Volume and Delivery Status | ||
| System Health Dashboard |
Applications (0 vs 3)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Desktop App | ||
| Mobile App | ||
| Softphone |
Call Management (0 vs 15)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Audio Transcriptions | ||
| Auto Attendant | ||
| Call Flip | ||
| Call Forwarding | ||
| Call Park/Pickup | ||
| Call Recording | ||
| Caller ID | ||
| Direct Inbound Dialing (DID) | ||
| Emergency Services Notification | ||
| Hot Desking | ||
| Hunt Groups | ||
| Intercom | ||
| Paging | ||
| Receptionist View | ||
| Voicemail Transcription |
Collaboration (0 vs 4)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Conference Bridge | ||
| File Storage & Sharing | ||
| Presence Detection | ||
| Unite Rooms |
Compliance (0 vs 7)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Archiving | ||
| Automated Data Capture | ||
| Contextual Search | ||
| FINRA Compliance | ||
| HIPAA Compliance | ||
| MiFID II Compliance | ||
| SEC Rule 17a-4 Compliance |
Contact Center (17 vs 6)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Agent Dashboard | ||
| Agent Softphone | ||
| Attendant Console | ||
| Auto Queue Callback | ||
| Auto-Dialer | ||
| Call Campaign | ||
| Call Center Agent Log In/Out | ||
| Call Center Features | ||
| Call Dispositions | ||
| Call Queuing | ||
| Call Wrap-Up | ||
| Co-Browsing | ||
| Custom Ringback Music | ||
| Greetings Management | ||
| Intelligent Call Routing |
Customer Experience (10 vs 0)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Campaign Templates | ||
| Chat Assistant | ||
| Contact Segmentation | ||
| Custom Contact Fields | ||
| Custom Surveys | ||
| Facebook & Instagram Messenger Channel | ||
| SMS & MMS Campaigns | ||
| Shared Inbox | ||
| WebChat Channel | ||
| WhatsApp Channel |
Customization (0 vs 1)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Custom Hold Music & Greetings |
Faxing (0 vs 2)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Online Faxing | ||
| Web Fax |
Hardware (0 vs 1)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Desk Phones & Headsets |
Integration (4 vs 2)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Active Directory Integration | ||
| Advanced Integrations | ||
| Automated Call Logging | ||
| Basic Integrations | ||
| Click-to-Call | ||
| MS Teams Integration |
Meetings & Video (12 vs 0)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Breakout Rooms | ||
| Closed Captioning | ||
| Emoji & Audio Reactions | ||
| End-to-End Video Encryption | ||
| Flexible Layout | ||
| InRoom Link (H.323/SIP) | ||
| Local and Cloud Meeting Recording | ||
| Meeting Co-Organizers | ||
| Meeting Transcriptions | ||
| Miro Integration | ||
| Transcript Localization | ||
| Video Meetings |
Messaging (3 vs 4)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Automated SMS Messages | ||
| Business Texting | ||
| Chat Messaging | ||
| Company Messaging | ||
| SMS & MMS | ||
| Team Chat | ||
| Team Messaging |
Platform (4 vs 0)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| 99.999% Reliability | ||
| Call from Any Device, Anywhere | ||
| Mobile and Desktop Applications | ||
| Scalability |
Security (0 vs 4)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| End-to-End Encryption | ||
| Multi-Factor Authentication | ||
| Spam Call Blocking | ||
| Triple Shield Security |
Support (1 vs 1)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| 24/7 Support | ||
| 24/7 Technical Support |
Video Conferencing (0 vs 12)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Calendar Sync | ||
| Compact Mode | ||
| Dial-in Numbers | ||
| HD Audio Conferencing | ||
| In-Meeting Chat | ||
| In-Meeting Notes | ||
| Meeting Security | ||
| Screen Annotation | ||
| Screen Sharing | ||
| Unlimited Meeting Recordings | ||
| Video Meetings | ||
| Webinar |
Voice (0 vs 4)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Business Phone System | ||
| Local Number | ||
| Toll-Free Numbers | ||
| Unlimited International Calling |
Voice & Call Management (28 vs 0)
| Feature | GoTo Connect | Intermedia Unite |
|---|---|---|
| Auto Attendants | ||
| Call Filtering | ||
| Call Forwarding | ||
| Call Handling | ||
| Call On Hold | ||
| Call Queues | ||
| Call Recording | ||
| Cloud Phone System | ||
| Custom Messages & Greetings | ||
| Customizable Dial Plans | ||
| Dial-by-Name Directory | ||
| Emergency Calling (E911) | ||
| Free International Calling | ||
| Hosted VoIP Phone Service | ||
| Hot Desking |
Unique Features
Only in GoTo Connect (103)
Call Management & Phone System
Custom Roles and Permissions
GoPilot AI
Multi-Site Admin & Management
Single Sign-On
Sound Clips
Text-To-Speech
Unified Admin
AI Call Summary
AI Call Transcripts
AI Chat Analysis
AI Meeting Summary
AI Optimization
AI Receptionist
AI Sentiment Analysis
AI Topic Detection
AI Topic Monitoring
Interaction Summaries
Supervisor Recovery
Analytics
+ 83 more unique features
Only in Intermedia Unite (71)
Single Control Panel
User Management
AI Assistant
AI Call Recap
AI Coaching
AI Meeting Recap
AI Topics & Trends
Analytics & Reporting
Call History
QoS Dashboard
Service Adoption Dashboard
Desktop App
Mobile App
Softphone
Audio Transcriptions
Auto Attendant
Call Flip
Call Park/Pickup
Caller ID
Direct Inbound Dialing (DID)
+ 51 more unique features
View GoTo Connect details View Intermedia Unite details GoTo Connect alternatives Intermedia Unite alternatives
Want to build your own alternative to GoTo Connect or Intermedia Unite?
Analyze it with Reap