Intermedia Unite
intermedia.com/products/uniteBuild Difficulty: 4/5
A few focused days to build a solid replacement
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How to Replace Intermedia UniteOverview
Features
78 features across 17 categories
AI(5)
Streamlines routine and complex tasks including writing content, summarizing emails, translating text, solving problems, and generating code without leaving the Unite app
Automatically analyzes recorded calls and delivers a complete post-call package including transcription, sentiment, topic breakdown, and summary
AI-powered coaching tool for enterprise users to improve team performance
Automatically transcribes and summarizes meetings, delivering action items, key topics, and transcripts. Saves time, boosts engagement, and ensures clear next steps for every participant.
Surfaces recurring customer issues, sentiment shifts, and conversation patterns across calls. Equips managers to coach effectively, identify blind spots, and make data-driven decisions.
Administration(3)
Manage and configure all connected devices from a single control panel
System configuration, reporting, and analytics are managed from a single web-based portal
Sophisticated tools to onboard, customize, and manage users and services from a single easy-to-use portal
Analytics(4)
Actionable insights for administrator decisions with real-time employee and system quality performance metrics
Detailed call history and reporting for all communications
Quality of Service dashboard providing system performance metrics and insights
Dashboard tracking user adoption and utilization of Unite services
Applications(3)
Call, text, chat, meet, and share files seamlessly across desktop with smooth switching between devices
Stay connected on iOS and Android devices with all Unite features available on mobile platforms
Place and receive calls using the desktop application or as a call controller for associated desk phones
Call Management(15)
Instant transcriptions of voicemail, video, and customer call recordings with flexible management options
Connect customers to the right person right away with automatic greetings and fast, efficient call routing based on business hours
Continue active calls on both Intermedia Unite Desktop and Mobile app as well as supported IP desk phones
User-controlled call forwarding to route calls to different devices or numbers
Park calls and allow any authorized user to pick them up from any phone
Record business calls for quality assurance, compliance, and training purposes
Display business caller information to recipients of outbound calls
Enable direct dialing on specific lines to bypass the auto attendant with 10-digit phone numbers for efficient routing
Automatic notification to emergency services with location information when emergency calls are placed
Enable employees to log into any desk phone and receive calls as if sitting at their primary desk
Route incoming calls to specific teams who share responsibility, ensuring customers reach your people quickly and efficiently. Supports both Basic and Advanced configurations.
Internal communication feature allowing quick internal calls between employees
Broadcast messages to multiple users or groups simultaneously through the phone system
Receptionists and administrative assistants can view availability of everyone in the organization and perform blind transfers, warm transfers, and transfers to voicemail
Receive instant transcriptions of voicemail messages for easy management and quick response
Collaboration(4)
Configure conference bridges in Always On or Scheduled formats with customizable details like name, extension, and PIN
Secure file backup, sync and share with 50 GB per user in Pro plan and 200 GB per user in Enterprise plan
Know the real-time working status of teammates with real-time notifications such as Available, Unavailable, Busy, and more
Keep remote and in-office workforce connected by extending powerful collaboration capabilities to conference rooms
Compliance(7)
Securely capture and retrieve organization's calls, meetings, SMS, and chat conversations with easy search functionality
Archiving service seamlessly integrates with Unite and automatically captures chat, SMS, voice and meeting data
Archiving feature that indexes content and metadata allowing users to search millions of files with dozens of property filters
Support for FINRA compliance programs with optional WORM tamper-proof media storage
HIPAA-compliant security with Protected Health Information (PHI) protection and Business Associate Agreement (BAA) support
Support for MiFID II compliance programs with secure archiving and retention
Supports SEC Rule 17a-4 compliance with WORM tamper-proof media storage options
Contact Center(6)
Contact center agents can log in and out of queues via desktop and mobile apps
Advanced call handling, routing, queuing, and supervisor features (monitor, whisper, barge) deliver better customer experiences
Configure and manage call queues with customizable wrap-up time and agent removal settings
Configure custom greetings for different call routing scenarios and business hours
Supervisor features including monitor, whisper, and barge capabilities for quality management and coaching
Real-time wallboards displaying agent status and queue metrics, with scheduled and graphical reporting options
Customization(1)
Upload custom audio files and record personalized greetings played when callers are placed on hold or sent to voicemail
Faxing(2)
Intermedia WebFax service allowing users to receive and manage faxes via the web and send faxes directly from Windows PCs
Send and receive faxes via web interface or email
Hardware(1)
Feature-rich desk phones and wireless headsets that easily connect to Unite service wherever plugged in
Integration(2)
Integration with Microsoft Active Directory for user management
Advanced calling and SMS integrated directly into Microsoft Teams without needing a separate Teams Phone license
Messaging(4)
Enable SMS communication on your business number, allowing customers to communicate with your business through text messages
Real-time communication with direct, private, and public channels for unlimited conversations
Enable SMS and MMS communication from your main business number or toll-free number
Instant messaging without inbox clutter for team collaboration
Security(4)
Secure-by-design communications with end-to-end encryption meeting industry standards
Safeguard accounts with multi-factor authentication, blocking, and geo-fencing
Spam Caller Protection identifies telemarketers and fraudsters, allowing admins to tag, send to voicemail, or block such calls
Comprehensive security framework protecting user access, applications, and cloud data with 24/7 monitoring and AI-driven threat detection
Support(1)
J.D. Power-certified technical support available 24/7 via phone or chat with 99.999% service reliability backed by SLAs
Video Conferencing(12)
Synchronize meetings with calendar applications for seamless scheduling
Alternative video meeting view option for reduced screen space usage
International phone numbers allowing participants to join video meetings via traditional phone
High-definition audio for conference calls supporting up to 200 participants
Text-based communication between meeting participants during active video conferences
Take collaborative notes during meetings that are accessible to all participants
Password protection, meeting locks, and attendee permission controls for secure video conferences
Annotate and mark up shared screens during meetings for better collaboration
Share your screen during video meetings and collaboration sessions
Record unlimited video meetings for future reference and training purposes
HD meetings with AI-powered recaps, supporting up to 100 participants in Pro plan and 200 in Enterprise plan
Host large webinars with presentation and participant management capabilities
Voice(4)
100+ enterprise-grade features with crystal-clear, reliable calling including call transfer, hold, 3-way calling, and music on hold
Ability to assign local phone numbers to users for local presence
Transfer existing toll-free numbers or get new ones with shared minute pools across them, billed in 6-second increments
Free unlimited calling to 33 countries included in all plans
Pricing
Unite Pro
- ✓100+ enterprise-grade calling features
- ✓Unlimited domestic and international calling for 33 countries
- ✓Business Texting (500)
- ✓30-days rolling Archiving retention
- ✓One-on-one and group chat
- ✓AI Assistant
- ✓AI Call Recap
- ✓Unlimited AI-enabled video meetings up to 100 participants
- ✓50 GB file storage per user
- ✓Free Desk Phone or Headset
- ✓Mix and match licenses
- ✓5 concurrent endpoints
- ✓Auto Attendant
- ✓Caller ID
- ✓Call Forwarding
- ✓Call Pickup
- ✓Basic Hunt Groups
- ✓Advanced Hunt Groups
- ✓Call Transfer, Hold, 3-Way Calling, Music on Hold
- ✓Hot Desking
- ✓Paging
- ✓Call Park/Pickup
- ✓Intercom
- ✓Spam Call Blocking
- ✓Emergency Services Notification
- ✓Voicemail
- ✓Voicemail Transcription
- ✓Call Recording
- ✓Web Fax
- ✓Direct Inbound Dialing
- ✓Call Flip
- ✓Conference Bridge
- ✓Softphone
- ✓Receptionist View
- ✓Presence Detection/2-Way Sync
- ✓HD Video Conferencing 100 Participants
- ✓HD Audio Conferencing 200 Participants
- ✓AI Meeting Recap
- ✓International Dial-in Numbers
- ✓Unite Rooms
- ✓Screen Sharing
- ✓Compact Mode
- ✓Unlimited Recordings
- ✓Screen Annotation
- ✓Calendar Sync
- ✓In Meeting Chat
- ✓In Meeting Notes
- ✓End to End Encryption
- ✓Meeting Security
- ✓QoS Dashboard
- ✓Call History
- ✓Service Adoption Dashboard
- ✓Active Directory
- ✓Chrome click to call
- ✓G Suite integration
- ✓Outlook integration
- ✓Slack Meeting integration
- ✓Office 365 Meetings integration
- ✓Generic CRM screen pop
- ✓Sugar CRM integration
- ✓Zoho CRM integration
- ✓Zendesk integration
- ✓HubSpot integration
- ✓Salesforce integration
- ✓Service Now integration
- ✓NetSuite integration
- ✓MS Dynamics integration
- ✓Agent Log In and Log Out
- ✓Call Queuing
- ✓Greetings Management
- ✓Wallboards and Reports
- ✓Supervisor Functions
Unite Enterprise
Popular- ✓Everything in Pro plus:
- ✓Business Texting (1000)
- ✓200 video meeting participants
- ✓200 GB file storage per user
- ✓AI Coaching
- ✓AI Topics and Trends
- ✓Free Desk Phone or Headset
- ✓Mix and match licenses
- ✓5 concurrent endpoints
- ✓Auto Attendant
- ✓Caller ID
- ✓Call Forwarding
- ✓Call Pickup
- ✓Basic Hunt Groups
- ✓Advanced Hunt Groups
- ✓Call Transfer, Hold, 3-Way Calling, Music on Hold
- ✓Hot Desking
- ✓Paging
- ✓Call Park/Pickup
- ✓Intercom
- ✓Spam Call Blocking
- ✓Emergency Services Notification
- ✓Voicemail
- ✓Voicemail Transcription
- ✓Call Recording
- ✓Web Fax
- ✓Direct Inbound Dialing
- ✓Call Flip
- ✓Conference Bridge
- ✓Softphone
- ✓Receptionist View
- ✓Presence Detection/2-Way Sync
- ✓HD Video Conferencing 200 Participants
- ✓HD Audio Conferencing 200 Participants
- ✓AI Meeting Recap
- ✓International Dial-in Numbers
- ✓Unite Rooms
- ✓Screen Sharing
- ✓Compact Mode
- ✓Unlimited Recordings
- ✓Screen Annotation
- ✓Calendar Sync
- ✓In Meeting Chat
- ✓In Meeting Notes
- ✓End to End Encryption
- ✓Meeting Security
- ✓QoS Dashboard
- ✓Call History
- ✓Service Adoption Dashboard
- ✓Active Directory
- ✓Chrome click to call
- ✓G Suite integration
- ✓Outlook integration
- ✓Slack Meeting integration
- ✓Office 365 Meetings integration
- ✓Generic CRM screen pop
- ✓Sugar CRM integration
- ✓Zoho CRM integration
- ✓Zendesk integration
- ✓HubSpot integration
- ✓Salesforce integration
- ✓Service Now integration
- ✓NetSuite integration
- ✓MS Dynamics integration
- ✓Agent Log In and Log Out
- ✓Call Queuing
- ✓Greetings Management
- ✓Wallboards and Reports
- ✓Supervisor Functions
Cost Calculator
Keep Paying Intermedia Unite
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 78 features at easy complexity.
Build vs Buy
Should you build a Intermedia Unite alternative or buy the subscription? Estimate based on 78 features.
Buy Intermedia Unite
Better ValueBuild Your Own
Buying Intermedia Unite saves ~$82,323.6 over 3 years vs building.
Estimates based on 78 features and a BuildScore of 4/5. Actual costs vary.
Integrations
16 known integrations