Acefone
callcenterhosting.comBuild Difficulty: 4/5
A few focused days to build a solid replacement
All-in-one cloud communications solution for every business
How to Replace AcefoneOverview
Features
84 features across 30 categories
API & Integration(3)
Voice and messaging APIs enabling seamless integration and customization for tailored communication solutions
RESTful APIs for seamless integration with external systems
Webhook integration for custom application integrations
Administration(1)
Automatic device provisioning and configuration
Analytics(7)
Detailed reporting on individual agent performance metrics
Comprehensive analytics and reporting capabilities for call metrics and performance tracking
Call Detail Record reporting for detailed call analytics
Ability to create and schedule custom reports with flexible delivery options
Reporting on department-level performance and metrics
Post call survey features to gather customer feedback and prompt follow-ups
Automated scheduling and delivery of reports via email
Call Management(7)
Ability to join ongoing calls to monitor or assist agents
Ability to flip calls between devices during a conversation
Call queue management for handling high call volumes
Ability to transfer calls between agents and departments
Ability to whisper messages to agents during calls without customer hearing
Transfer of calls to external phone numbers
Quick transfer of calls to other agents or departments
Call Routing(2)
Ability to create and manage ring groups for call distribution
Call routing based on time of day and business hours
Compliance(2)
Do Not Disturb list management for respecting customer preferences
ISO 27001 security certification for information security management
Conferencing(1)
Unlimited audio conferencing with dial-in capabilities for multiple participants
Contact Center(13)
Call disposition management for tracking agent interactions and outcomes
Agent-facing scripts and call guides for consistent customer interactions
Automated dialers for addressing outbound calling at larger scale
Management of agent breaks and break types
Ability to bulk upload leads and contact information
Call disposition tracking and management features to prompt follow-ups
Ability to schedule callbacks for customers at specified times
Cloud-based dialer system for streamlined customer interactions with automated and manual calling capabilities
Management of dialing ratios for outbound campaigns
Management and organization of lead lists for outbound campaigns
Intelligent routing of calls based on agent skills and expertise
Intelligent call routing for high call volumes without sacrificing service quality
Feature to keep calls with the same agent for consistency
Contact Management(2)
Management of blacklisted contacts and numbers
Store, organize, and manage customer contacts
Core Communication(1)
Multichannel cloud communications platform for customer interactions across voice, messaging, and video from a single unified interface
Desktop(1)
Desktop applications for Windows, MacOS, and Chrome browser
Hardware(1)
Support for IP-based desk phones and devices
IVR(3)
Custom call announcements for specific routing or informational purposes
Interactive voice response system for automated call routing and customer self-service
Automated receptionist system with multiple levels of call routing
Infrastructure(1)
Multi-tenant architecture supporting multiple organizations or departments
Integration(1)
20+ pre-built integrations with popular business applications
Marketing(4)
Tools for creating, managing, and monitoring outbound campaigns
Multi-channel communication campaigns to engage audiences across platforms with audience segmentation and real-time analytics
Email campaign functionality with customizable templates and targeting
SMS campaign functionality for bulk messaging
Messaging(6)
Ability to share files and media through messaging channels
Complete logging and audit trail of all messaging interactions
Rich message templates for WhatsApp and other messaging channels
Business SMS messaging functionality for customer communications
Single unified inbox for voice, WhatsApp, video, and SMS messages
WhatsApp messaging integration to foster personalized conversations with customers
Mobile(2)
Native mobile applications for Android and iOS platforms
Ability to receive business calls on mobile devices simultaneously with desk phones
Monitoring(1)
Monitor calls in real-time to ensure quality and agent performance
Onboarding(1)
Personalized onboarding and setup assistance
Phone Numbers(4)
Local phone numbers for multiple regions and countries
Service to port existing phone numbers to Acefone platform
Ability to add and manage toll-free phone numbers
On-demand silver and gold vanity numbers for branding
Recording(1)
Call recording functionality with configurable storage durations
Reliability(1)
Service level agreement guaranteeing 99.5% platform uptime
Security(8)
IP-based access restrictions for security
Role-based access control for granular permission management
Granular role-based access control and permission management
Encrypted call recording with restricted download capabilities
Automatic masking of sensitive customer and caller information
Single Sign-On capability with Azure Cloud support
Two-factor authentication for enhanced account security
Vulnerability Assessment and Penetration Testing assessed security
Storage(1)
Support for storing call recordings on customer's own AWS S3 or SFTP storage
Support(3)
Round-the-clock customer support available 24 hours a day, 365 days a year
Service level agreement for response time within 3 minutes
Dedicated account manager for personalized service and support
Video(2)
Video calling capability integrated with communication platform
Face to face interactions over video meetings for authentic communication
Voice(2)
High quality inbound calling capabilities for business operations
High quality outbound calling capabilities for business operations
Voice Quality(1)
High-definition voice calling for superior audio quality
Voicemail(1)
Voicemail transcription and delivery via email
Pricing
Business (India)
- ✓US local number
- ✓Unlimited US/Canada calling
- ✓Unlimited SMS
- ✓Voicemail to email
- ✓Mobile, desktop and web apps
- ✓24x7 customer support
- ✓Real-time call monitoring
- ✓Multi-level auto-attendant
- ✓Analytics and reporting
- ✓Unlimited audio conferencing (dial in)
- ✓Integration with popular apps
- ✓Call transfer
- ✓HD voice calling
- ✓Call conferencing
- ✓Mobile twinning
- ✓Roles and permissions
- ✓Call queue
- ✓Call flip
- ✓Call whisper
- ✓Call barging
- ✓Auto provisioning
Premium (India)
Popular- ✓Everything in Business plan
- ✓Dedicated account manager
- ✓Personalized set-up
- ✓Call recording
- ✓Free number porting
- ✓IP desk phone compatibility
- ✓Priority 24x7 support
- ✓Unlimited ring groups
- ✓Integration with premium apps (Salesforce)
- ✓Custom integrations, API and webhooks
Basic (United Kingdom)
- ✓Includes one UK number
- ✓Unlimited inbound minutes
- ✓24/7/365 customer support
- ✓Voicemail to email
Business (United Kingdom)
- ✓Everything in Basic plan
- ✓1000 outbound minutes
- ✓Call transfer
- ✓Real-time call monitoring
- ✓Call flip, call whisper, call barging
- ✓Mobile twinning
- ✓IVR (virtual receptionist)
- ✓Call analytics and scheduled reports over email
Premium (United Kingdom)
Popular- ✓Everything in Business plan
- ✓Unlimited outbound minutes
- ✓Unlimited audio conferencing (dial in)
- ✓Call recording
- ✓Integration with popular apps (Zoho, HubSpot, MS Teams + 15 others)
- ✓Free porting included
- ✓Call announcement
Interactions Hub - Professional (India)
- ✓Unlimited calling within India
- ✓1 DID/VMN per account
- ✓Call recording (6 months)
- ✓Call detail records (1 year)
- ✓Voicemail
- ✓Agent dispositions
- ✓Custom roles
- ✓Audio
- ✓Store contacts
- ✓Blacklisted contacts
- ✓IVR
- ✓Call group
- ✓Sticky agent
- ✓Call queue
- ✓Time-based call routing
- ✓Scheduled calls
- ✓APIs
- ✓Webhooks
- ✓Call detail records
- ✓Number wise report
- ✓Agent performance report
- ✓Department performance report
- ✓Active calls
- ✓Live performance dashboard
- ✓Mobile apps (Android/iOS)
- ✓Desktop apps (Windows/MacOS/Chrome)
- ✓CRM/Helpdesk integrations
- ✓Email support
- ✓Chat support (24x7)
- ✓Call support (16x5)
- ✓Account set-up / Onboarding (up to 2 sessions)
- ✓Shared account manager
Interactions Hub - Ultra (India)
Popular- ✓Unlimited calling within India
- ✓1 DID/VMN per account
- ✓Call recording (9 months)
- ✓Call detail records (1 year)
- ✓SMS
- ✓Video
- ✓Custom roles
- ✓All Professional features
- ✓Chat support (24x7)
- ✓Call support (24x7)
- ✓Account set-up / Onboarding (up to 5 sessions)
- ✓Dedicated account manager
Contact Center Studio - Professional (India)
- ✓Unlimited calling within India
- ✓1 Standard DID
- ✓Call recording (3 months)
- ✓Inbound queue
- ✓Lead list
- ✓Disposition list
- ✓DND leads
- ✓Quick transfer
- ✓External transfer
- ✓Agent script
- ✓System recording
- ✓SMS/Email (up to 500)
- ✓Manage campaigns
- ✓Dialer
- ✓Time groups/conditions
- ✓Call details records
- ✓Dialer real-time report
- ✓Agent performance report
- ✓Standard permission roles
- ✓User management
- ✓Two-factor authentication
- ✓Mobile apps
- ✓Desktop apps
- ✓Email support
- ✓Chat support (24x7)
- ✓Call support (16x5)
- ✓Account set-up / Onboarding (1 session)
Contact Center Studio - Ultra (India)
Popular- ✓Unlimited calling within India
- ✓1 Standard DID
- ✓Call recording (6 months)
- ✓Complete contact center with advanced features
- ✓Custom permission roles
- ✓Unlimited SMS/Email
- ✓Video calling
- ✓Skill-based dialing
- ✓All Professional features
- ✓Chat support (24x7)
- ✓Call support (24x7)
- ✓Account set-up / Onboarding (up to 3 sessions)
Usage-based Plan (US) - 100 minutes
- ✓100 calling minutes
Usage-based Plan (US) - 400 minutes
- ✓400 calling minutes
Usage-based Plan (US) - 1,000 minutes
- ✓1,000 calling minutes
Usage-based Plan (US) - 5K minutes
- ✓5,000 calling minutes
Usage-based Plan (US) - 10K minutes
- ✓10,000 calling minutes
Usage-based Plan (US) - 25K minutes
- ✓25,000 calling minutes
Usage-based Plan (US) - 50K minutes
- ✓50,000 calling minutes
Usage-based Plan (US) - 100K minutes
- ✓100,000 calling minutes
Usage-based Plan (US) - 200K minutes
- ✓200,000 calling minutes
Toll Free Number (US)
- ✓Toll free number
International Calling (Introductory Offer)
- ✓International calling
Enterprise
- ✓Advanced features
- ✓Tailored support
- ✓Custom integrations
Cost Calculator
Keep Paying Acefone
Build It Yourself
Total Cost Comparison
DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 84 features at easy complexity.
Build vs Buy
Should you build a Acefone alternative or buy the subscription? Estimate based on 84 features.
Buy Acefone
Better ValueBuild Your Own
Buying Acefone saves ~$109,803.6 over 3 years vs building.
Estimates based on 84 features and a BuildScore of 4/5. Actual costs vary.
Integrations
12 known integrations