SaaSipedia

Freshworks

freshworks.com
Customer Service and Support
Weekend Project

Uncomplicate your IT and customer service

How to Replace Freshworks

Overview

Freshworks provides enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences. It offers a range of products, including Freshdesk Omni, Freshservice, and Freshsales, to help businesses simplify their service delivery and improve customer satisfaction.

Features

5 features across 4 categories

Automation(1)

Customizable workflows

Create custom workflows to automate repetitive tasks and improve efficiency

Also in: monday.com, Notion, Airtable

Core(2)

AI-powered ticketingAI

Automate ticket routing, assignment, and resolution using AI

Omnichannel support

Provide support across multiple channels, including email, phone, chat, and social media

Also in: Insider CDP, Ironclad, Hunter

Integration(1)

Integration with third-party apps

Integrate with popular third-party apps to extend the functionality of Freshworks

Also in: monday.com, Notion, Airtable

Reporting(1)

Advanced reporting and analytics

Get insights into customer behavior and support performance with advanced reporting and analytics

Also in: monday.com, Smartsheet, 1Password

Pricing

Sprout

$0
  • ✓Email and phone support
  • ✓Basic reporting
  • ✓Limited automation

Blossom

Popular
$15
  • ✓Email, phone, and chat support
  • ✓Advanced reporting
  • ✓Automation and workflows

Garden

$29
  • ✓All Blossom features
  • ✓Customizable workflows
  • ✓Advanced security and compliance

Estate

$49
  • ✓All Garden features
  • ✓Customizable dashboards
  • ✓Advanced analytics and insights

Forest

Custom
  • ✓All Estate features
  • ✓Dedicated support and success manager
  • ✓Customized onboarding and training

Cost Calculator

Keep Paying Freshworks

Monthly$15/mo
Yearly$180/yr
5-Year Total$900

Build It Yourself

Est. Build Time~0 hrs
Hosting$20/mo
DifficultyVery Easy

Total Cost Comparison

1 Year
SaaS
$180
DIY
$240
3 Years
SaaS
$540
DIY
$720
5 Years
SaaS
$900
DIY
$1.2k

DIY hosting estimate based on Vercel + Supabase free/pro tiers (~$20/mo). Build time estimated from 5 features at very easy complexity.

Start BuildingGet It Built

Build vs Buy

Should you build a Freshworks alternative or buy the subscription? Estimate based on 5 features.

Buy Freshworks

Better Value
Monthly cost$150/mo
3-year total$5,400
Time to deployDays

Build Your Own

Development cost$12,000
Maintenance$180/mo
3-year total$18,480
Dev time~1 months

Buying Freshworks saves ~$13,080 over 3 years vs building.

Estimates based on 5 features and a BuildScore of 5/5. Actual costs vary.

Integrations

5 known integrations

DropboxGoogle DriveHubSpotSalesforceSlack