Avaya Cloud Office

Platform automatically updates keeping communication current and disruption-free with no manual effort required

Manage and support branch offices with flexible operational needs and up to 8 digit extensions with site codes

Assign predefined roles with specific permissions for streamlined user setup and consistent access rights

Users can log into shared phones to access their extensions, voicemail, greetings, and features

Cloud-based solution requires no onsite PBX hardware installation or maintenance

Real-time insights into system usage with business-relevant data, alerts, and reporting metrics with 6 months storage

Access up to 12 months of historical data for analytics and reporting

Create custom reports with user-friendly interfaces and templates for business intelligence

Monitor phone registration status globally with device history and automated monitoring rules with notifications

Proactively review overall system health and diagnose quality issues measured by location, endpoint, codec, and ISP

Monitor, whisper, barge, and takeover controls for authorized users with overflow queues and role-based access

Automatically record inbound/outbound calls for individual users or departments, with on-demand manual recording option

Customize call menus to direct callers to the appropriate department with automated responses

Collaborate in team message rooms with file sharing and task tracking

Send and receive faxes from computer, mobile device, Outlook, cloud storage providers, and more

Extend communications capabilities across more than 40 countries with single global bill and virtual numbers in over 100 countries

Compatible with Avaya J100 Series IP Phones (J139, J159, J179, J189) and Avaya Conference Phone B199

Rent desk phones or conference phones at low monthly prices

Integrations with Salesforce, Hubspot, Zendesk, Microsoft Dynamics, ServiceNow and 300+ business apps

Create custom applications and integrate business communications into key business processes with APIs

Native integrations with Google Workspace and Microsoft Office 365 platforms

Vertical-specific integrations with Canvas, Smarsh, and other industry business applications

Seamlessly add Avaya Cloud Office's cloud-based calling directly to Microsoft Teams

Send one-to-one or group SMS/MMS using your business phone number

Free mobile app available on iOS and Google Play providing access to entire Avaya Cloud Office solution

99.999% platform availability backed by enterprise-grade voice and telephony capabilities

Encryption safeguards business communications ensuring secure voice between all network endpoints

Mask phone numbers for enhanced privacy and security

HITRUST, SOC2, SOC3 and additional top security certifications protect communications

Users can log in to Avaya Cloud Office automatically with corporate credentials via centralized authentication

Implementation of STIR/SHAKEN standards to mitigate RoboCalls

Store historical and current records like call recordings, voicemails, texts, faxes, and videos using Avaya Cloud Office Archiver

Store unlimited documents, spreadsheets, presentations, files, videos, and recordings with retention period

Unlimited chat and phone support available 24 hours a day, 7 days a week

Join video meetings with hundreds of participants from anywhere with screen sharing and in-meeting chat

One business phone number included for calling, team messaging and video meetings access with tiered toll-free minutes

Opus Interactive codec for audio and video, plus G.722 codec for audio to deliver highest HD quality

Access and manage voicemails across devices with preview, listen, delete, forward, and call return options

Unlimited calling/phone calls within the US and Canada with affordable international calling plans available

Automatically convert voicemail messages into text form for easy screening