How to Build Your Own Avaya Cloud Office

Personal AI assistant that helps save time, communicate better, and act faster across voice, meetings, and messaging

Automatically capture action items, decisions, and key information from calls with text summaries that can be edited and shared

Automatically transcribe voice calls in real-time with downloadable transcripts

Automatically generate concise meeting summaries with key highlights, chapters, and keywords without playing entire recording

Automatically transcribe and caption video meetings in real-time for accessible communication

Platform automatically updates keeping communication current and disruption-free with no manual effort required

Manage and support branch offices with flexible operational needs and up to 8 digit extensions with site codes

Assign predefined roles with specific permissions for streamlined user setup and consistent access rights

Users can log into shared phones to access their extensions, voicemail, greetings, and features

Cloud-based solution requires no onsite PBX hardware installation or maintenance

Real-time insights into system usage with business-relevant data, alerts, and reporting metrics with 6 months storage

Access up to 12 months of historical data for analytics and reporting

Create custom reports with user-friendly interfaces and templates for business intelligence

Monitor phone registration status globally with device history and automated monitoring rules with notifications

Proactively review overall system health and diagnose quality issues measured by location, endpoint, codec, and ISP

Integrations with Salesforce, Hubspot, Zendesk, Microsoft Dynamics, ServiceNow and 300+ business apps

Create custom applications and integrate business communications into key business processes with APIs

Native integrations with Google Workspace and Microsoft Office 365 platforms

Vertical-specific integrations with Canvas, Smarsh, and other industry business applications

Seamlessly add Avaya Cloud Office's cloud-based calling directly to Microsoft Teams

Encryption safeguards business communications ensuring secure voice between all network endpoints

Mask phone numbers for enhanced privacy and security

HITRUST, SOC2, SOC3 and additional top security certifications protect communications

Users can log in to Avaya Cloud Office automatically with corporate credentials via centralized authentication

Implementation of STIR/SHAKEN standards to mitigate RoboCalls

One business phone number included for calling, team messaging and video meetings access with tiered toll-free minutes

Opus Interactive codec for audio and video, plus G.722 codec for audio to deliver highest HD quality

Access and manage voicemails across devices with preview, listen, delete, forward, and call return options

Unlimited calling/phone calls within the US and Canada with affordable international calling plans available

Automatically convert voicemail messages into text form for easy screening

Monitor, whisper, barge, and takeover controls for authorized users with overflow queues and role-based access

Automatically record inbound/outbound calls for individual users or departments, with on-demand manual recording option

Customize call menus to direct callers to the appropriate department with automated responses

Compatible with Avaya J100 Series IP Phones (J139, J159, J179, J189) and Avaya Conference Phone B199

Rent desk phones or conference phones at low monthly prices