Avaya Cloud Office vs Intermedia Unite
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers fewer features (47 vs 78) and fewer integrations (11 vs 16). Starting price: Avaya Cloud Office at $20/mo vs Intermedia Unite at $27.99/mo. Avaya Cloud Office has 43 unique features while Intermedia Unite has 74 unique features, with 4 features in common.
| Avaya Cloud Office | Intermedia Unite | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 78 |
| AI-Powered Features | 8 | 7 |
| Starting Price | $20/mo | $27.99/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 11 | 16 |
| Shared Features | 4 | |
| Shared Integrations | 5 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (7 vs 5)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Recap | ||
| AI Call Transcription | ||
| AI Coaching | ||
| AI Meeting Recap | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Topics & Trends | ||
| AI Writer for SMS and Chat | ||
| Message Translation |
Administration (5 vs 3)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| Hot Desking | ||
| No On-Site Hardware | ||
| Single Control Panel | ||
| User Management |
Analytics (5 vs 4)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Adoption and Usage Analytics | ||
| Analytics & Reporting | ||
| Analytics History | ||
| Call History | ||
| Customizable Analytics and Reporting | ||
| Device Analytics and Alerts | ||
| QoS Dashboard | ||
| Real-time Quality of Service (QoS) Analytics | ||
| Service Adoption Dashboard |
Applications (0 vs 3)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Desktop App | ||
| Mobile App | ||
| Softphone |
Call Management (3 vs 15)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Audio Transcriptions | ||
| Auto Attendant | ||
| Auto Call Recording | ||
| Call Flip | ||
| Call Forwarding | ||
| Call Menu (IVR) | ||
| Call Park/Pickup | ||
| Call Recording | ||
| Caller ID | ||
| Direct Inbound Dialing (DID) | ||
| Emergency Services Notification | ||
| Hot Desking | ||
| Hunt Groups | ||
| Intercom |
Collaboration (1 vs 4)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Conference Bridge | ||
| File Storage & Sharing | ||
| Presence Detection | ||
| Team Message Rooms | ||
| Unite Rooms |
Compliance (0 vs 7)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Archiving | ||
| Automated Data Capture | ||
| Contextual Search | ||
| FINRA Compliance | ||
| HIPAA Compliance | ||
| MiFID II Compliance | ||
| SEC Rule 17a-4 Compliance |
Contact Center (0 vs 6)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Call Center Agent Log In/Out | ||
| Call Center Features | ||
| Call Queuing | ||
| Greetings Management | ||
| Supervisor Functions | ||
| Wallboards & Reports |
Customization (0 vs 1)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Custom Hold Music & Greetings |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Unlimited Internet Fax |
Faxing (0 vs 2)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Online Faxing | ||
| Web Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Global Office |
Hardware (2 vs 1)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Avaya Phone Compatibility | ||
| Desk Phones & Headsets | ||
| Phone Rental Options |
Integration (5 vs 2)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Active Directory Integration | ||
| CRM Integrations | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| MS Teams Integration | ||
| Microsoft Teams Integration |
Messaging (1 vs 4)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Business SMS and MMS | ||
| Business Texting | ||
| Chat Messaging | ||
| Company Messaging | ||
| Team Chat |
Mobile (1 vs 0)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Mobile App |
Reliability (1 vs 0)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Enterprise-Grade Call Quality |
Security (5 vs 4)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Encryption | ||
| End-to-End Encryption | ||
| Multi-Factor Authentication | ||
| Number Masking | ||
| STIR/SHAKEN Standards | ||
| Security Certifications | ||
| Single Sign-On (SSO) | ||
| Spam Call Blocking | ||
| Triple Shield Security |
Storage (2 vs 0)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Unlimited File and Recording Storage |
Support (1 vs 1)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| 24/7 Support | ||
| 24/7 Technical Support |
Video Conferencing (1 vs 12)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Calendar Sync | ||
| Compact Mode | ||
| Dial-in Numbers | ||
| HD Audio Conferencing | ||
| HD Video Meetings | ||
| In-Meeting Chat | ||
| In-Meeting Notes | ||
| Meeting Security | ||
| Screen Annotation | ||
| Screen Sharing | ||
| Unlimited Meeting Recordings | ||
| Video Meetings | ||
| Webinar |
Voice (5 vs 4)
| Feature | Avaya Cloud Office | Intermedia Unite |
|---|---|---|
| Business Phone System | ||
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Local Number | ||
| Shared Voicemail | ||
| Toll-Free Numbers | ||
| Unlimited Domestic Calling | ||
| Unlimited International Calling | ||
| Voicemail Transcription |
Unique Features
Only in Avaya Cloud Office (43)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
No On-Site Hardware
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
Team Message Rooms
Unlimited Internet Fax
+ 23 more unique features
Only in Intermedia Unite (74)
Device Management
Single Control Panel
User Management
AI Call Recap
AI Coaching
AI Meeting Recap
AI Topics & Trends
Analytics & Reporting
Call History
QoS Dashboard
Service Adoption Dashboard
Desktop App
Softphone
Audio Transcriptions
Auto Attendant
Call Flip
Call Forwarding
Call Park/Pickup
Call Recording
Caller ID
+ 54 more unique features
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