Avaya Cloud Office vs Acefone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Avaya Cloud Office offers fewer features (47 vs 84) and fewer integrations (11 vs 12). Starting price: Avaya Cloud Office at $20/mo vs Acefone at $2.99/mo. Avaya Cloud Office has 47 unique features while Acefone has 84 unique features, with 0 features in common.
| Avaya Cloud Office | Acefone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 47 | 84 |
| AI-Powered Features | 8 | 3 |
| Starting Price | $20/mo | $2.99/mo |
| Pricing Tiers | 3 | 21 |
| Integrations | 11 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (7 vs 0)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| AI Assistant | ||
| AI Call Notes | ||
| AI Call Transcription | ||
| AI Meeting Summaries | ||
| AI Meeting Transcription and Closed Captioning | ||
| AI Writer for SMS and Chat | ||
| Message Translation |
API & Integration (0 vs 3)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| API Connect | ||
| REST APIs | ||
| Webhooks |
Administration (5 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Auto Provisioning | ||
| Automatic Updates | ||
| Connect Multiple Sites | ||
| Custom Roles and Permissions | ||
| Hot Desking | ||
| No On-Site Hardware |
Analytics (5 vs 7)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Adoption and Usage Analytics | ||
| Agent Performance Reports | ||
| Analytics History | ||
| Analytics and Reporting | ||
| CDR Reports | ||
| Custom Reports | ||
| Customizable Analytics and Reporting | ||
| Department Performance Reports | ||
| Device Analytics and Alerts | ||
| Post Call Survey | ||
| Real-time Quality of Service (QoS) Analytics | ||
| Scheduled Email Reports |
Call Management (3 vs 7)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Advanced Call Monitoring and Handling | ||
| Auto Call Recording | ||
| Call Barging | ||
| Call Flip | ||
| Call Menu (IVR) | ||
| Call Queue | ||
| Call Transfer | ||
| Call Whisper | ||
| External Transfer | ||
| Quick Transfer |
Call Routing (0 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Ring Groups | ||
| Time-Based Call Routing |
Collaboration (1 vs 0)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Team Message Rooms |
Compliance (0 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| DND Management | ||
| ISO 27001 Certified |
Conferencing (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Unlimited Audio Conferencing |
Contact Center (0 vs 13)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Agent Dispositions | ||
| Agent Scripts | ||
| Automated Dialers | ||
| Break Management | ||
| Bulk Upload | ||
| Call Disposition | ||
| Callback Scheduling | ||
| Contact Center Studio | ||
| Dial Ratio Management | ||
| Lead List Management | ||
| Skill-Based Routing | ||
| Smart Call Routing | ||
| Sticky Agent |
Contact Management (0 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Blacklist Management | ||
| Contact Management |
Core Communication (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Interactions Hub |
Desktop (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Desktop Applications |
Fax (1 vs 0)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Unlimited Internet Fax |
Global (1 vs 0)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Global Office |
Hardware (2 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Avaya Phone Compatibility | ||
| IP Desk Phone Compatibility | ||
| Phone Rental Options |
IVR (0 vs 3)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Call Announcement | ||
| IVR System | ||
| Multi-level Auto-attendant |
Infrastructure (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Multi-tenant Capability |
Integration (5 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| CRM Integrations | ||
| Developer Platform and APIs | ||
| Google and Microsoft Integrations | ||
| Industry-Specific Integrations | ||
| Microsoft Teams Integration | ||
| Pre-built Integrations |
Marketing (0 vs 4)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Campaign Management | ||
| Campaigns | ||
| Email Campaigns | ||
| SMS Campaigns |
Messaging (1 vs 6)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Business SMS and MMS | ||
| Media File Sharing | ||
| Messaging Logs | ||
| Rich Message Templates | ||
| SMS Capability | ||
| Unified Inbox | ||
| WhatsApp Integration |
Mobile (1 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Mobile App | ||
| Mobile Apps | ||
| Mobile Twinning |
Monitoring (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Real-time Call Monitoring |
Onboarding (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Personalized Setup |
Phone Numbers (0 vs 4)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Local Numbers | ||
| Number Porting | ||
| Toll Free Numbers | ||
| Vanity Numbers |
Recording (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Call Recording |
Reliability (1 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| 99.5% Uptime Guarantee | ||
| Enterprise-Grade Call Quality |
Security (5 vs 8)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Encryption | ||
| IP Whitelisting | ||
| Number Masking | ||
| RBAC | ||
| Roles and Permissions | ||
| SSO Integration | ||
| STIR/SHAKEN Standards | ||
| Secure Call Recording | ||
| Security Certifications | ||
| Sensitive Information Masking | ||
| Single Sign-On (SSO) | ||
| Two-Factor Authentication | ||
| VAPT Assessed |
Storage (2 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Archive for Cloud Storage Backup | ||
| Bring Your Own Storage | ||
| Unlimited File and Recording Storage |
Support (1 vs 3)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| 24/7 Support | ||
| 24x7x365 Support | ||
| 3 min SLA Response | ||
| Dedicated Account Manager |
Video (0 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Video Calling | ||
| Video Meetings |
Video Conferencing (1 vs 0)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| HD Video Meetings |
Voice (5 vs 2)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Business Phone Toll-Free Numbers | ||
| HD Voice Quality | ||
| Inbound Voice Calls | ||
| Outbound Voice Calls | ||
| Shared Voicemail | ||
| Unlimited Domestic Calling | ||
| Voicemail Transcription |
Voice Quality (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| HD Voice Calling |
Voicemail (0 vs 1)
| Feature | Avaya Cloud Office | Acefone |
|---|---|---|
| Voicemail to Email |
Unique Features
Only in Avaya Cloud Office (47)
Automatic Updates
Connect Multiple Sites
Custom Roles and Permissions
Hot Desking
No On-Site Hardware
AI Assistant
AI Call Notes
AI Call Transcription
AI Meeting Summaries
AI Meeting Transcription and Closed Captioning
AI Writer for SMS and Chat
Message Translation
Adoption and Usage Analytics
Analytics History
Customizable Analytics and Reporting
Device Analytics and Alerts
Real-time Quality of Service (QoS) Analytics
Advanced Call Monitoring and Handling
Auto Call Recording
Call Menu (IVR)
+ 27 more unique features
Only in Acefone (84)
Auto Provisioning
Agent Performance Reports
Analytics and Reporting
CDR Reports
Custom Reports
Department Performance Reports
Post Call Survey
Scheduled Email Reports
API Connect
REST APIs
Webhooks
Call Barging
Call Flip
Call Queue
Call Transfer
Call Whisper
External Transfer
Quick Transfer
Ring Groups
Time-Based Call Routing
+ 64 more unique features
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